Collaborative Digital Reference Service
Collaborative Digital Reference Service provides professional reference service to users anywhere, anytime, through an international, digital network of libraries. Collaborative Digital Reference Service
The Challenge: To capture the essence of the reference process in an online environment using the traditional skills of librarians with the new tools emerging in technology. Collaborative Digital Reference Service
CDRS Components Collaborative Digital Reference Service
CDRS Process
Web Reference Form Collaborative Digital Reference Service
Request Manager - Q&A Routing Collaborative Digital Reference Service
Best Fit Matching Best fit elements have a weight and a value. Best fit computes the rating of each member by multiplying each element’s weight by the element’s value. The highest ranked member is assigned the question. Collaborative Digital Reference Service
Subject as a best fit element Collaborative Digital Reference Service
Load Balancing as a best fit element Collaborative Digital Reference Service
CDRS Process Routing
Member Profiling Collaborative Digital Reference Service
Member Profiling Collaborative Digital Reference Service
Issues Collaborative Digital Reference Service
Collaborative Digital Reference Service
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