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Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level Operations Management at a Glance Matt Morarity The Steak n Shake Company 3/18/2018 Brian Stewart The Steak n Shake Company 1

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/18/2018 2

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/18/2018 3

Click Steak n Shake Company The to edit Master title style Company History • • Click to edit Master text styles Second Oldest Chain Founded in 1934 Over 435 level • • Second Units in Operation in 19 States • 14 Divisions Within SNS • • Third level Dunn President Peter • Headquartered Downtown Indianapolis • Fourth level Indiana Division Largest Division • • Fifth level • Established Division with 58 Operating Units • Currently 8 District Managers, 58 General Managers, and 250+ Managers • Average Unit has $1. 6 Million in Sales, 4 Managers, and 3/18/2018 40 -60 Crew Members and 4

Click to edit Master title style Unique Concept • • • High to edit Food Click Quality. Master text styles Strict Attention Second level to Cleanliness Commitment Third level to Full Customer Service Great level Fourth. Customer Loyalty Fifth level 3/18/2018 5

Click to edit Master title style Fun Facts • • Ranked as One of the Best Small Click to edit Master text styles Companies to Work for by FORBES Second level Company Senior Vice President started as Third level High School Grill Master over 40 yrs ago in Fourth level St. Louis Fifth level Chairman of the Board is a Bloomington Resident • E. W. Kelley was the Modern Day Founder 3/18/2018 Steak n Shake 6 of

Click Growth Strategy style to edit Master title • • Doubled in Size the text Ten Years Click to edit Master Last styles Will Double Second level in Size Over the Next 5 Years Over level Third 600 New Stores 9+ New Division Managers Fourth level 40 - level Fifth 50 New District Managers 600+ New General Managers 60 -70 New HR Positions 3/18/2018 7

Click to edit Master title style Established Markets • • • Indianapolis Click to edit Master text styles St. Louis Second level Tampa Third level Orlando Fourth level Columbus Fifth level 3/18/2018 8

Click to edit Master title style Emerging Markets • • • Miami Click to edit Master text styles Chicago Second level Pittsburgh Third level Dallas Fourth level Atlanta Fifth level 3/18/2018 9

Click to edit Master title style Future Markets • • • Houston Click to edit Master text styles San Antonio Second level Austin Third level Phoenix Fourth level Denver Fifth level Las Vegas 3/18/2018 10

Click to Shake Business Drivers Steak n edit Master title style • • • Click to edit Master text styles Second level Third level Sales Fourth level People Fifth level Profits 3/18/2018 11

Click to edit Sales title style Master Needed for Financial Success of Any Company • Click to edit Master text styles • Focus on Customer Service • • Second level. Q. S. C. Internal Audits External Audits • • Third level - Mystery Shops & GEO • Sales Drivers • • Fourth level. Marketing Responsibilities LSM Projects Community Involvement & Relationship Building • • Fifth level • Management Empowerment • Run a Business (Make the Right Decisions) • Empowered to Grow Sales 3/18/2018 12

Click to edit. People title style Master • • • Click to edit Master text styles Results Achieved Through Developing Second level Right People • Proper Training and Development Third level • Extensive Training at Each Level • Classroom and Hands-on Training Fourth level • Management Responsible for Feedback Fifth level • Formalized Feedback, Reviews, and Evaluations • Treating Individuals Fairly • Proper Placement 3/18/2018 • Quality of Life • Clear Communication 13

Click to edit. Profits title style Master Profits that Make Sense • • Click Costedit Master text styles to Areas Major • Labor Costs • Second level • Food Costs • • Third level Areas Secondary Cost • Inventory • Fourth level • Outside Services • • Fifth to Achieve Results Tools level • Labor Scheduling System • Inventory Control Tracking • Profit and Loss Statements • Financial Plans 3/18/2018 14

Click to edit Master title style • • • Click to edit Master text styles What Skills Are Needed to Second level Third level in Management at Succeed Fourth level Steak n Shake? Fifth level 3/18/2018 15

Click to edit Master title style Human Resource Skills • • • Hiring Click to edit Master text styles Termination Second level Wage Setting Third level Evaluations Fourth level Investigation Fifth level EEOC, FMLA, ADA, Etc. 3/18/2018 16

Click Accounting Skills style to edit Master title • • • Auditing General Ledgers Click to edit Master text styles Balancing Daily & Monthly Financials Second level Checking Postings Third level Payrolls Fourth level Reconciliations Fifth level 3/18/2018 17

Click to edit Master title style Financial Skills • • • Trend Analysis Click to edit Master text styles Preparation of Second level Financial Budgets Annual Projections Third level Performance Fourth level to Plan Forecasting Fifth level Adjustments 3/18/2018 18

Click to edit Master title style Marketing Skills • • Creation of Master text styles Click to edit. Local Store Marketing Plan Identification Second level of Marketing Opportunities Analysis of Third level Trade Area Building of Fourth level. Public Relations in the Trade Area level Fifth Analysis of ROI of Marketing Endeavors Adjusting Business Performance to Marketing Projects 3/18/2018 19

Click to edit Master Skills title style Entrepreneurial • • • Take to edit Master text styles Click Complete Ownership of the Business Creativity is Second level. Essential Think Outside the Box Third level Adjust level Fourth Plans to Environment Every Market is Different, Operate the Fifth level Business to Local Demands 3/18/2018 20

Click to edit Master title style Management Progression • • • Click to. MIT - Manager in Training edit Master text styles Second level Manager Third level Restaurant Manager Fourth level General Manager Fifth level District Manager Division Manager 3/18/2018 21

Click to edit Master title style General Manager • Click to edit Master text styles • Full P&L and Operational Responsibility of Single Unit • • Development of Managers and Crew Members Second level • Guest Sensitivity and Awareness • • Individual Development Programs Third level • Fourth level • Fifth level 3/18/2018 22

Click to. District Manager style edit Master title • Click to edit Master text styles Buy in From G. M. • • Second level on Unit Goals to Achieve: • Full P&L and Operational Responsibility • Third to 5 to 10 Restaurants) (Up level • Development of New D. M. ’s and G. M. ’s • Fourth level • Continued Advanced Leadership, Business Presentation Skills • Fifth level 3/18/2018 23

Click to edit Master title style Division Manager • Click to edit Master text styles • • Second level Structured into Functional Areas Each Division is • Operations • Third level • Human Resources • Training • Fourth level • All Functional Areas Drive Operations to Achieve: • Fifth leveland Operational Responsibility • Full P&L (up to 40 to 50 Restaurants) • Development of New D. M. ’s and G. M. ’s • Business Planning and Budget Reviews 3/18/2018 24

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/18/2018 25

Summer Internships Click to edit Master title style • 12 Week Comprehensive Program • Click to. Based Project edit Master text styles • Second level Operations Based • Third level Weekly Conference Calls w/ Dept. VPs • Fourth level Classroom Education • Fifth level Division Tours • In Depth Company Preview • Fun Activities & Outings 3/18/2018 • Internship Conference 26

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/18/2018 27

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/18/2018 28

Click to edit Master title style • • • Click to edit Master text styles Second level Third level What questions might you have? Fourth level Fifth level 3/18/2018 29