Clarity Ideas Brevity Impact

• Clarity Ideas • Brevity • Impact™

• Name/Role • Hobby/interest • Workshop objectives

• Inform • Persuade • Appeal

• One-to-one • Small Groups • Large Audiences

• No time • Limited time • Plenty of time

• Six Core plans to package persuasion • Four Support Plans to flesh-out your ideas • Practice–practice

• Clock – via time • Globe – via place • Triangle – via aspects

Moves via Time

• Works almost anywhere • Calms listeners • Creates action plan

• Turn to Hall of Fame • Circle 3 people your partner might like to be • Tear out the page

• Select one of 3 names • Write new persona on name card • Create open-ended question for your partner’s character

• Share questions • Consider quick answer • Write three Clock ”pegs” • Deliver to partner • Partner gives feedback

CLARITY • Were the pegs clear? • Were they Clock pegs? • Were the ideas clearly separated?

• Focus • Clarity • Freedom

• Persuasive • Rhythmical • Memorable

Headline Announce Three Parts 1. Key word Content 2. Key word Content 3. Key word Content Recap Three Parts Echo Headline

Moves via Place

• Adds visual impact • Calms tense situations • Supports big topics

Write three pegs for each: • Where you gained your experience • Locations in your company or role • Places you would like to live

• Choose one set of pegs • Write on template • Include Icon

• You present Globe Plan • Partner asks one question • You answer using Clock Plan • Partner gives feedback

CLARITY • Pegs clear? • Ideas clearly separated? • Globe Pegs? BREVITY • Too long? • Too short? • Just right?

Moves via Aspects

• Suggests objectivity • Shows thoughtfulness • Displays points of view

Three key strengths for your job: • Record Icon and overall plan • Consider quick answer • Choose three pegs

• You present Triangle Plan • Group asks question • You answer using Clock, Globe or Triangle Plan • Group gives feedback

• Show respect • Answer the “right” question • Buy time

ACKNOWLEDGE – person, facts, feelings ASK – meaning, example, facts ADAPT – keywords, change levels, back on track

ACKNOWLEDGE person, facts, feelings • I can tell you have given this a lot of thought. • Your comments raise important issues. • I can see you are frustrated by this situation.

ASK for meaning, examples, facts • Can you clarify your question? • Could you give me a specific example? • Before I respond, can you give me the facts?

ADAPT keywords, change levels, back on track • Let’s consider your first point which is budget… • I can’t speak for the industry but our company… • Let’s finish this point before moving on to…

1. What’s the point of all this paperwork anyway? 2. Why should we choose you over the competition? 3. Why didn’t I do better on my performance appraisal?

1. Listen to tough questions 2. Consider an effective bridge 3. Acknowledge, Ask or Adapt?

DICE GAME 1. Select category 2. Roll dice 3. Get question from person on left 4. Bridge 5. Answer using Plan

Small Medium Large Moves via Changing Perspectives

• Expand to broader perspectives • Handle sensitive or confidential information • Justify a choice or decision

• Specifically • On a broader scale (or basis), more generally, however • Overall, most broadly (or generally), in the big picture, ultimately

• Answer one tough question per team • Include specifically, more broadly, big picture • Practice answer with partner coaching • Deliver to large group

• Focus on specifics • Counter sweeping statements

• Generally, broadly speaking • More specifically, however, in some cases • Particularly, for example, looking at the detail

• Answer one tough question per team • Include generally, however, specifically • Practice answer with partner coaching • Deliver to large group

Moves via Extremes

• Acknowledges diverse viewpoints • Moves to middle ground • Creates a win-win outcome

• Balancing work and home • Outsourcing • Business and the environment • Company monitoring emails • Negotiating budget deadlines

• Choose a tough question or topic • Record overall Plan and icon • Include key words • On the one hand…

• Deliver Pendulum Plan • Partner asks one tough question • You bridge and answer using Zoom In or Out • Partner gives feedback

Moves via Advantages to the Listener

• Tells what a product, service, or idea does (not what it is) • Focus on how the listener (or others) will benefit • Do not suppress evidence or leave out the obvious

Moves via Disadvantages

• Select something to sell/promote • Identify audience • Choose three key benefits

• Deliver Benefits Plan • Partner asks question • Bridge and answer using any Plan • Partner gives feedback

• Standard Format? • True benefits & supporting features? • Ask for action?

• Choose one topic per table • Place one set of cards face down • Someone asks a question • Choose a card • Bridge and answer using Plan

• Why should we choose you for this position? • Why can’t your company get anything done faster!? • How will your new business model help me?

• Listen to the question • Use effective Bridging • Consider best Plan and Pegs • Get feedback from partner Hint: use wallet cards!

• Picture • Opposites • Domino • W 5

Moves via Images

• Put pictures in your listeners’ minds • Illustrate with examples • Use for technical topics

Topics to create analogies: Music Sports Animals Other Professions Cars Household Items Famous people

In groups:

• Create Picture Plan with partner • Think of technical/complex task or project • Coach one another and Think on Your Feet

Moves via Opposites or Contrast

Moves via Cause-Effect

3 Causes, 1 Effect 1 2 3 Chain Reaction 1 2 3 1 Cause, 3 Effects 1 2 3

• Who • What • Where • When • Why

Telling a story using W 5: • Choose three W’s • Share W 5 story using Standard Format • Group asks question • Answer using any Support Plan (Picture, Opposites, Domino or W 5)

On your feet in groups! • You choose category • Your team randomly chooses a question in that category • You bridge and give a brief answer Hint: use wallet cards!

• Think about topic from listeners’ viewpoint • List issues vital to your listeners/ link to your vital issues • Focus on background knowledge, hopes and fears

• Before a meeting to anticipate questions • During a meeting to provide clarity • Before a call to get to the point • Before a presentation to consider key points

Listener(s) Background Knowledge Hopes Fears

• Choose a topic and audience • Record questions your audience would ask • Circle top three • Partner asks top three • Bridge and answer using Plan

• Ask a question about the content • Review what Plans you heard • Tell what pictures or examples you heard • Discuss what could be done differently

• Ask the person facing you a question • Answer with a Bridge (if needed) and Plan • Tell what Plan you heard