CISTI Update 9 th ILDS International Conference Tallinn

CISTI Update 9 th ILDS International Conference Tallinn, Estonia Presented by: Naomi Krym naomi. krym@nrc-cnrc. gc. ca http: //cisti. nrc. gc. ca September 23, 2005

What is CISTI? CISTI is … One of the world’s leading providers of information in science, engineering, technology and medicine. 2 n A Library l Canada’s national science library l National Research Council (NRC) information resource n A Publisher l Canada’s foremost scientific and technical publisher n A Document Provider l Document delivery services from our collection, link partners, and around the world n A Gateway to the World's Scientific Information l Current awareness services l Access and linkages to the world’s STM information

What’s Up DOCdel? Since 8 th ILDS in Canberra (October 2003): n. Changes: n. Format: Digital n. User Preference: Google-like Instant access n. Integrations: Portals Open. URL n. Budget$: $tressed n. Negotiations: Publisher / Consortia n. DRM (Digital Rights Management): Copyright & Access n. Publishing models: Open Access n. Challenge: To be Relevant 3

Champion Challenge Change 4

Embrace Change n Rely on CISTI to: n Continual dialog with clients n Challenge ourselves daily n Ensure your needs are met n CISTI’s Strategic Plan 2005 -2010 5

Create Value n CISTI will: n Provide universal, seamless access to the world’s STM information n Enable research and innovation outputs to support wealth generation n Enhance the ability of researchers to participate fully in international scientific dialogue 6

New Activities: n CISTI examples: n Content n Technology n Service 7

Content Depth & Breadth Universal, seamless, permanent access to world’s STM knowledge n Building content since 1924 n Expansion of CISTI’s medical information n Seamless access: Link & Integrate client’s content n Link resolvers: n SFX (Ex Libris); OVID Link. Solver; 1 Cate (Openly Informatics Inc. ); Web. Bridge (Innovative Interfaces Inc. ); Link. Source (EBSCO); TOUResolver (TDNet) n Born digital n Infrastructure (technology) to load and store digital content long-term: EJOS 8

Technology Seamless Access: information (e-content), infrastructure: access tools and services n Service oriented architecture n Combine services to provide different functionality n Nimble, flexible, customized, self-service oriented n Integrate to enhance and enable information management capabilities n n 9 Web Services Infostructure – integrate content Enduser delivery - SDD Customization for end-user service models

Service + Support n Quick Turnaround (<24 hr): 24/7 access & 18 hr processing day n No price increase for Direct and Urgent Service copies n Order Tracker n Flexible / customizable services: n Push / pull n Mediated / enduser: Easy interface n Permissions Management support n Leverage your local holdings n Order Tracker n Caps on accounts n Customized reporting n Authentication, Authorization, Access 10

Order Tracker § Search a specific timeframe (e. g. last month) § Sort by status (e. g. delivered, in process) § Search by order number, journal name or article title § Display brief or detailed order information 11

Benefit from CISTI Document Delivery Fast - 93% <24 hr; 96%<48 hr - 0. 60 days mean TAT - Closed stacks - No off-site storage - Processing 18 hrs/day - Need it faster? Urgent Service Compare: 2 x faster than some other vendor’s standard service & ½ the price Competitive prices - Easy to understand pricing - Volume discounts 12 Reliable - High fill rate 90% - Copyright cleared - Collection built since 1924 Flexible - Many order and delivery methods - Max cost feature - Mediated & end-user How is CISTI Different? Client support - Help desk - Order Tracker

C. I. S. T. I. n n n 13 Consistent Indispensable Service-Oriented Targeted International

Your clients can benefit from CISTI “CISTI, a document delivery vendor, is a golden example of an organization that is managing both requirements for its clients – building in key frontand back-end functionality to support direct orders from end users with administrative/reporting capabilities. ” Outsell Report: Enterprise Buyers Speak Out, May 27, 2005 Contact us: Naomi Krym +1 (613) 993 -9248 naomi. krym@nrc-cnrc. gc. ca http: //cisti. nrc. gc. ca 14