Cisco Unity Express 2 2 2 3

Cisco Unity Express 2. 2 & 2. 3 Update Mohammed Ahmed Product Manager - Access Technology Group US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Cisco’s Voice Messaging Portfolio Cisco Unity Express - cost-effective integrated voice messaging and auto attendant for small and medium business and branch office environments Cisco Unity Connection - integrated messaging, speech recognition and call routing rules into an easy-to-manage system for mid-market customers Cisco Unity - unified messaging and intelligent voice mail for enterprise and mid-market customers with Exchange and Domino environments Product Users Messaging Type Cisco Unity Express Less than 250 Voice Mail Cisco Unity Connection Voice Mail Up to 1500 Platform Networking Redundancy Router Based Yes No Server Based No No Server Based Yes Integrated Messaging Cisco Unity 7, 500 per server Voice Mail Integrated Messaging Unified Messaging US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2

Cisco Unity Express Modules NM-CUE or NM-CUE-EC • • Voice message storage: 300 hours Session/port capacity – 8 or 16 Up to 250 mailboxes supported* Integrated module with 500 MHz processor, 256 MB/512 MB DRAM, 40 GB Hard Drive AIM-CUE • • Voice message storage: up to 14 hours Session/port capacity 4 or 6 Up to 65 mailboxes supported Industrial Grade Compact Flash – 1 GB beginning release 2. 0 – 300 MHz processor, 256 MB DRAM * - 250 mailbox support is available on NM-CUE-EC Fully self-contained, on board memory, processing and storage supported on the Cisco access routers US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3

Cisco Unity Express Deployment Options Summary CME/CUE Internet GK Vo. IP PSTN CME/CUE Cisco Call. Manager Express with Cisco Unity Express single-site, standalone office CME/ CUE PSTN Multi-site & networked Cisco Call. Manager Express with Cisco Unity Express Standalone or networked offices of up to 250 employees where local voice mail and automated attendant services are needed CME/CUE SRST/CUE Vo. IP SRST/CUE PSTN Multi-site Cisco Call. Manager with Cisco Unity Express Networks US_PSA 12 Vo. IP A © 2005 Cisco Systems, Inc. All rights reserved. SRST/CUE A PSTN Multi-site & networked Cisco Call. Manager, Cisco Unity with Cisco Call. Manager Express and Cisco Unity Express Cisco Confidential 4

Cisco Unity Express 2. 2— MIB & SNMP Support • Provides the ability to remotely monitor health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and autoattendant applications using SNMP • SNMP agent interoperates with Cisco ITEM, Cisco View and third-party vendor applications • CISCO-UNITY-EXPRESS-MIB was created to display Cisco Unity Express configuration and mailbox usage System usage info Per Mailbox Usage Security Notification Back-up and restore • CISCO-VOICE-CONNECTIVITY-MIB shows JTAPI and SIP connection state • Platform MIBs show system interfaces, IP addresses, CPU usage, and software installed MIBs are available at http: //www. cisco. com/public/sw-center/netmgmt/cmtk/mibs. shtml US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5

Cisco Unity Express Version 2. 3 Increased Business Productivity And Scalability With Ease of Management • New Desktop Applications – IMAP Compliant E-mail Client Application Integration – “Browse” Voice Mailbox Using Cisco IP Phone Display – Voice. View Express – New/Urgent Message Notification To Email, Text Based E-page, Numeric Page, Phone • Solution Scalability – New 150, 200, 250 Voice Mailbox – SIP Enhancements – Five New Languages: Japanese, Mexican Spanish, French Canadian, Chinese (Mandarin) And Korean – Internetworking with Cisco Call. Manager 4. 2 and 5. 0 • Easy To Configure, Deploy, Manage Voicemail • Extensible, Open – Remote Monitoring And Management With SNMP Cisco Unity Express US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6

CUE 2. 3 Feature Summary • System and Capacity 150, 200, 250 mailboxes on NM-CUE-EC CCM: 4. 2 and 5. 0 Unity 4. 05 TUI prompts Localization • Voice Mail Integrated Messaging (IMAP-compliant e-mail application support) Voice. View Express Message Notification Future Message Delivery Local Broadcast Privilege Mandatory Message Expiry US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

CUE 2. 3 Feature Summary • SIP Features MWI with SRST RFC 2833 CME and CCM SIP Phones Support • AA Re-recording of Prompts Alternate Greeting Enhancement AA Script debugging New Editor Steps FCS – April 25, 2006 US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Integrated Messaging for Improved Responsiveness, Productivity Voice messages are accessible via: IMAP enabled e-mail clients. wav attachments to e-mail (PDA, other e-mail accounts) Cisco IP Phone display using Voice. View Express Cisco Unity Express AP IM POP (. wav) TU Dis I or pla y US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

Integrated Messaging Operation • Integrated view of email and voice mail on the same client Retrieve, delete and change the state of voicemail messages through a standard IMAP-compliant email applications IMAP enabled email clients. wav attachments to email • IMAP 4 rev 1 protocol – RFC 3501 Message store and MWI synchronization Authentication (client login) via SSL • A single CUE “Inbox” folder on PC client All the messages (new, saved and deleted messages) appear in the Inbox US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

Integrated Messaging Client View: Example US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11

Integrated Messaging Operation • Message types supported with IMAP Personal Mailboxes Normal messages, NDR and DDR Private messages: Header only, no. wav attachment • Max number of simultaneous IMAP server sessions supported: 50 US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

Voice. View Express LCD Display • Visual interface into a subscribers’ voice mailbox • Browse, listen and manage (save, delete, forward, reply, compose, send, etc. ) new and saved voice mail messages • Access voice messages out of sequence (e. g. based on their priority) • Allows users to sort the saved messages based on date and time, caller or sender name/number, or priority • Provides customization of mailbox settings via phone display • XML server hosted on CUE Softkeys Keypad US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Rocker Key Services Button Cisco Confidential 13

Voice. View Express • Supported on 7940/41, 7960/61, 7970/71 Minimum phone loads for 794 x/796 x: 6. 0. 4 Minimum phone loads for 797 x: 7. x (Cisco IP Communicator will be supported in the future) • Subscriber parameters (My. Options): Mailbox Setup Wizard Message Notifications: On/off; numbers; adjust schedule Change/Set Greetings, Spoken Name, PIN and zero-out destination • Localization All languages supported by the TUI, subject to availability of translators. Support for some languages may follow general CUE 2. 3 FCS dates US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14

Voice. View Express Sample Screens Invoking VVE Home Page Read and unread, urgent and private US_PSA 12 Login Detailed envelope information Message List Summary © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15

Voice. View Express Sample Screens Mbox Full Notification Voice Mail Sort Broadcast Msg Listen Broadcast Messages show up first US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Update greetings, personal settings and Zero Out Number GDM Access Cisco Confidential 16

Automated Attendant Enhancements • Re-recording of AA prompts via the AVT Enhancement to re-record a prompt has been added with this release - all other functions (listen, delete and record) are still supported Allows AA administrators to change prompts w/o needing GUI access to the system to change file names US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17

Cisco Unity Express Language Support Language English Variation US German French European Spanish European Support for additional languages is planned with each release Italian Portuguese Brazilian Spanish Latin American Danish English British Japanese Spanish Mexican French Canadian Chinese Mandarin Korean Localized Version are planned to be available 4 weeks after the FCS US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18

Cisco Unity Express Release Version Summary Shipping CUE Release Version CUE 2. 0 CUE 2. 1 CUE 2. 2 CUE Release Version CUE 2. 3 CUE 2. 4 US_PSA 12 Planned FCS April 25, 2006 December, 2006 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

Not Committed Cisco Unity Express - Roadmap CUE 2. 4 Q 4 CY 06 Voice Mail & AA - Applications • • • Extended greetings Centralized CUE Live record & Live reply VMO like interface Complete GUI based AA Delivery of VM to non-subscribers CUE 2. 5 Q 2 CY 07 • • Optional msg read receipt TTY Roles/templates Support for TTS and ASR with Personal Assistant • Mid-let support (Unity 4. 3) CUE 2. 6 Q 4 CY 07 • Call recording – 3 rd party • Archiving of selected vmail boxes • Hosted attendant console Management & Administration • Video Messaging • Fax delivery (IMAP/TUI) Interoperability • Web access to vmail • Unified Client support Convergence • MOH/OHA Store and Management • 3 rd party SIP Proxy (testing) • Voice Messaging G/W 1 • VMG/W 2 • PIMG - 3 rd party PBX support • VMG/W 3 • Enforced licensing • Incremental/per user/group backup • TBD • Active Directories • Reports (AA/Notification/Zero-out) • LDAP interface • MIB enhancements IVR US_PSA 12 • GUI/CLI log info • 2 -5 concurrent languages • Translated GUI • Additional languages based on business case • IVR co-residency – Vertical IVR Applications © 2005 Cisco Systems, Inc. All rights reserved. • Enhanced IVR Reports and Management of Scripts • Patches • Encrypted private msg • Additional languages based on business case Languages • SRTP/IPSEC termination • 3 rd party interop testing • AXL/SOAP for VPT • Encrypted storage Security • Personal Assistant- findme/follow me • TBD • Additional languages based on business case • ASR and TTS integrated Self -Service IVR Applications Cisco Confidential 20

Resources • General Cisco ISR Information: www. cisco. com/go/isr • Cisco IP Communications Datasheet: http: //www. cisco. com/en/US/products/ps 5855/products_data_ sheet 0900 aecd 80169812. html • Cisco Unity Express: www. cisco. com/go/cue • Survivable Remote Site Telephony (SRST): http: //www. cisco. com/en/US/products/sw/voicesw/ps 2169/ind ex. html • Call. Manager Express: www. cisco. com/go/ccme • Voice Gateways: http: //www. cisco. com/en/US/products/ps 5855/products_data_ sheet 09186 a 0080182 d 38. html US_PSA 12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21

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