Cisco Unified Communications for the Small or Branch Office Cisco Unified Survivable Remote Site Telephony Cisco Unified Call. Manager Express 4. 0 Cisco Unity Express 2. 2 IP to IP Gateway Secure Voice March 2006 Session Number Presentation_ID © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 1
Agenda • Integrated Services Routers • Cisco Unified SRST • Cisco® Unified Call. Manager Express • Product and solution pricing • Cisco Unity® Express • IP to IP Gateway • Secure Voice CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 2 2
Cisco Unified Communications Solution with Flexible Deployment Options Telecommuter Headquarters Rest of the World Cisco Unified Call. Manager Gatekeeper / Applications Network Road Warrior Cisco Unified Survivable Remote Site Telephony Large Remote Site CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Unified Call. Manager Express and Unity Express Small Branch Offices FXO, FXS, T 1/E 1, PBX Legacy Site Cisco Public 3
Traditional Business Solution: Separate Applications and Appliances Security Firewall, IDS, and VPN appliances Content delivery Content engine Voice services Hybrid/key system Data Branch access router Local connectivity LAN switch CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 4
New Option: Integrated Solution for Advanced Services Integrated Services Router Unified Communications Embedded Security Video Integration Low Density Switching Network Analysis CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 5
Current and Future Requirements of Small Office Platforms Outside the office Security VPN, Firewall, IDS, etc Voice Complete Key System or PBX PSTN Video, Content & Surveillance PRI, T 1, E 1, Analog, BRI WAN/ Internet Wireless 802. 11, Land Mobile Radio PRI, BRI, T 1, E 1, 56 K, DSL, DS 3, OC 3, etc Ethernet / Switching Backup ADSL, G. SHDSL, Modem, Satellite, BRI Session Number Presentation_ID Inside the office © 2005 Cisco Systems, Inc. All rights reserved. Network Analysis Terminal Services / Sync/Async Cisco Public Confidential 6
Scalable from Small Business to Large Enterprises Right-Sized Router for Customer Requirements Performance and Services Density 3800 Series 2800 Series • Substantial increase in price/performance! 5 X voice density, 7 X performance, 4 X memory Highest voice trunk densities, scalability and performance for Unified Communications • Flexible, affordable configurations for customers of all sizes Flexible data / voice trunk combinations for small and medium-sized offices, plus branch offices Secure voice, Survivable Remote Site Telephony, or Cisco Unified Call. Manager Express across wide range of affordable platforms Enterprise Branch Offices CME_AMPreso_0705 Increased Value For Commercial Offices, SMBs and Enterprises • Secure voice, call processing, voicemail, auto attendant, voice trunks, transcoding, conferencing – all in one! Small to Medium Offices and Enterprise Branches © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 7
Award-Winning Integrated Services Routers Network Computing 2005 Well Connected Awards Product of the Year—Cisco Systems 2800 and 3800 Series “…Cisco's new 3800 Series ISRs are products to "DIE" for this year… designed with security and voice over IP, firewall, Qo. S, intrusion detection and call processing all without compromising performance. ” Network Computing April 2005 Product of the Year! Network Magazine 2005 Innovations Awards Network Hardware Product Breakthrough Cisco Systems Integrated Services Routers “The combination of routing, switching, firewalling, NAT, intrusion prevention, (NAC), and encryption capabilities, coupled with its ability to provide a host of telephony services and voice mail, makes the ISR our choice … ” Network Magazine May 2005 CRN 2005 Channel Champions Award in Routing and Switching “For partners, the introduction of Cisco’s Integrated Services Router platform … has been significant. “…very few vendors …are offering solutions that fundamentally change the way companies do business, ” (Ron Temske of Localis) said. “But Cisco does. ” CRN April 2005 Interop Tokyo 2005 Best of Show – Cisco Systems 1812 W “ 1812 W integrates various security features -- such as firewall, VPN, IPS- into one box, with excellent cost performance. Designed to have the required features and price to meet Japanese users’ needs, we see Cisco Japan's efforts and commitment to capture Japan market. Interop Tokyo 2005 Windows IT Pro 2005 Readers Choice Awards Infrastructure Product of the Year—Cisco Systems 3800 Series Windows IT Pro September 2005 Session Number Presentation_ID © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public Confidential 8
Agenda • Integrated Services Routers • Cisco Unified SRST • Cisco® Unified Call. Manager Express • Product and solution pricing • Cisco Unity® Express • IP to IP Gateway • Secure Voice • CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 9 9
Cisco Unified Survivable Remote Site Telephony Provides Backup Call control for Remote Sites • Survivable Remote Site Telephony –feature-rich call control resident in • • • branch routers that provides redundancy in the case of WAN failure Flexibility to implement tiered services immediately or build voice services incrementally Configure it and forget it! Cisco Unified SRST inherits configuration from centralized Cisco Unified Call. Manager and requires no configuration or intervention in the event of a WAN failure Option to use Centralized Unified Messaging with Cisco Unity or distributed voice mail using Cisco Unity Express Scales from 24 to 720 Phones per Router Flexible, integrated DSP resources (PDVM) for Analog/Digital PSTN Connectivity Wide range of voice security features including V 3 PN, SRTP and IOS security services Branch Office IP WAN/ PSTN SRST Router with CUE CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. HQ Call. Manager Cluster . … … Cisco Public 10
Remote Branch Unified Communications using Cisco Unified SRST • Access to same IP apps and Cisco Unified Call. Manager features as HQ • Centralized Voice Mail or distributed with CUE • Backup IP telephony features if WAN link fails • Centralized management and IT support • Same look and feel as HQ X Applications server Cisco Call. Manager Cluster 7200 A Cisco 3800 w/ SRST Medium or Large Branch with 240 or 480 users Cisco 2800 w/ SRST WAN PSTN Small Branch 48 users Cisco 2600 XM w/ SRST Headquarters Micro Branch 24 users CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 11
Concurrent Services and Performance Cisco Unified Survivable Remote Site Telephony Router Portfolio New 3845 Integrated Service Router Supports 720 Phones 48 Phones 2821 2651 36 Phones 24 Phones 2801 2811 261 x. XM 262 x. XM 1751/1760 Low-Density Services © 2005 Cisco Systems, Inc. All rights reserved. 96 Phones 3725 3745 3825 3845 2851 High-Density Services • Modularity with performance optimized Multiple Services for “all-in-one” solution • Extended modular (HSDM, NM, EVM, AIM, connectivity (EVM, NM, WIC/VIC) AIM, WIC/VIC) • Modular connectivity (WIC/VIC) Small Office CME_AMPreso_0705 144/480 Phones 336/720 Phones Small Branch Cisco Unity Express • Local Auto Attendant and Voice Mail system with 12 -120 mailboxes, 4 -16 sessions, 100 hours of storage Enterprise Branch Office Cisco Public 12
Cisco Unified Survivable Remote Site Telephony Features for Unified Call. Manager 5. 0 O FCS ct 20 05 SRST 3. 4 offers new SNMP/MIB for fault reporting –Standard SNMP traps allowing for choice of management tool; Customers existing SNMP console solution, or Cisco. Works, or partner provided • Cisco SIP Phone Support with RFC 3261 features –Supports Cisco Unified Call. Manager 5. x SIP Endpoints –SIP Phones dual register to SRST and Network SIP proxy server –During WAN outage SRST provides temporary SIP Proxy services and Back to Back User Agent –Bulk Phone Registration with digest authentication (for security) to Network registrar/proxy • Enhancements to SIP trunking features –Customers now have option to choose H. 323 or SIP trunking CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 13
Agenda • Integrated Services Routers • Cisco Unified SRST • Cisco® Unified Call. Manager Express • Product and solution pricing • Cisco Unity® Express • IP to IP Gateway • Secure Voice • CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 14 14
Unified Communications Express – What is it? • Award-winning Unified Communications solution on Cisco Integrated Services Router Portfolio includes: – Cisco Unified Call. Manager Express Call Processing – Cisco Unity Express Voice Mail with an AIM or NM module – Full portfolio of Unified IP phones to meet the Small Medium Business needs – Full featured Voice over IP capability using H 323 or SIP protocols • Complete All-in-One solution for the Small Medium Business or branch • Cost effective IP telephony solution for the Service Provider Managed services CME_AMPreso_0705 © 2003, Cisco Systems, Inc. All rights reserved. © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 15 15
Cisco Unified Call. Manager Express—What Is it? • Configurable IP PBX or IP key system functionality for 240 -station market • Full-featured solution that meets the needs of the small business, branch office, or service provider-managed service solution • Provides robust networking across sites (H 323 or SIP)— Five-digit dial, toll savings • Voice-mail support with Cisco® Unity® Express • Unified messaging support with Cisco Unity • Intuitive, easy-to-use GUI for day-two system administration • Centralized management—Monitoring and provisioning solution via partner products CME_AMPreso_0705 © 2003, Cisco Systems, Inc. All rights reserved. © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 16 16
Unified Communications Express Application: Cisco Unified Call Manager Express and Cisco Unity Express PSTN Dial backup and POS FR, DSL, etc WAN or Public Internet Fax Cisco ISR with Cisco Unified Call. Manager Express, Cisco Unity Express and IOS Firewall Analog phones CME/CUE GUI Management station Integrated or stackable POE Ether. Switch Cisco Unified IP Phone 7905 in lobby, break room, or conference room Cisco Unified IP Phone 7960+ 7914 as the Attendant Console Employee PC, Cisco Unified IP Phone 7960 G and voice mail Printer Application server Wireless access point CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. IP Connected Land Mobile Radio Devices Cisco Unified IP Phone 7920 for roaming employees Cisco Public 17
Unified Communications Express Application: Distributed Enterprise Branch Office Cisco Integrated Services Router with Cisco Unified Call. Manager Express, Cisco Unity Express and IOS Firewall Main business location Cisco Integrated Services Router with Cisco Unified Call. Manager Express, Cisco Unity Express and IOS Firewall Branch Location Public Internet, VPN or Private WAN with Vo. IP 10 -20 employees Distribution Center 100 -200 employees PSTN • Networked Cisco Unified Call. Manager Express using H. 323 or SIP • Networked Cisco Unity Express using VPIM • Five-digit dialing between sites • Toll savings • Calling name and number • Intelligent call forwarding and transfer CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Integrated Services Router with Cisco Unified Call. Manager Express, Cisco Unity Express and IOS Firewall 25 -75 employees Cisco Public 18
Concurrent Services and Performance Cisco Unified Call. Manager Express Product Portfolio Over 27, 000 Unified Call. Manager Express Systems Shipped!! 48 Phones 36 Phones 24 Phones 2801 2821 261 x. XM 262 x. XM 3725 3745 2851 High-Density Services • Modularity with performance optimized Multiple Services for “all-in-one” solution • Extended modular (HSDM, NM, EVM, AIM, connectivity (EVM, NM, WIC/VIC) AIM, WIC/VIC) • Modular connectivity (WIC/VIC) © 2005 Cisco Systems, Inc. All rights reserved. 96 Phones 3825 3845 2651 2811 1751/1760 Low-Density Services Small Office CME_AMPreso_0705 144/192 Phones 168/240 Phones Small Branch Cisco Unity Express • Local Auto Attendant and Voice Mail system with 12 -100 mailboxes, 4 -8 sessions, 100 hours of storage Enterprise Branch Office Cisco Public 19
Continuous Development In Endpoints Delivering New Features and Productivity Cisco Unified IP Phone 7970 G/7971 G-GE Cisco Unified IP Phone 7985 G Cisco Unified Video Advantage Cisco Unified IP Phone 7960 G / 7961 G-GE Cisco IP Communicator Cisco Unified Wireless IP Phone 7920 Cisco Unified IP Phone 7940 G / 7941 G-GE Cisco ATA 186 / 188 Cisco Unified IP Phones 7905 G/7912 G/7911 G Cisco Unified IP Phone 7902 G CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco VG 224 Analog Phone Gateway Cisco Public 20
Cisco Unified Call. Manager Express IOS Release Version Summary Shipping CME Release Version CME 3. 1 CME 3. 2 CME 3. 3* CME 3. 4 CME 4. 0 for early adopters IOS Version 12. 3(8)T 8 or higher 12. 3(11)T 6 or higher 12. 4 Mainline 12. 4(4)T Oct 2005 12. 4(4)XC BU special (March) Future CME Release Version CME 4. 0 General Availability CME 4. 1 CME 4. 2 IOS Version 12. 4(4 th release)T Q 2 CY 06 1 HCY 2007 2 HCY 2007 * Recommend Release for most voice customers CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 21
Basic ACD Features Simple Call Queuing for the Small Office or Retail Store • 3 separate queues with TCL script based auto-attendant or mix with Cisco Unity Express auto-attendant • Basic ACD Auto-attendant answers PSTN calls, selects and transfers calls to queue B-ACD Report Using MS Excel Available In April As FREE CCO Download! • Option to dial Ext # included • Initial auto-attendant greeting can play to all B-ACD callers -optional repeating of greeting every n seconds • Calls routed to agents based on longest idle agent available • Each queue can support up to 20 DN phone agents – Agents can log in to Hunt Groups from any phone CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 22
Cisco Unified Call. Manager Express 3. 4 Features for Managed Services FCS Oct 2005 CME 3. 4 and CUE 2. 2 offer new SNMP/MIB for fault reporting –Standard SNMP traps allowing for choice of management tools using customers existing SNMP console solution, Cisco. Works, or partner provided • SIP Phones Support with RFC 3261 features –SIP Line Side support with Cisco 7960 G, 7940 G, 7912 G, 7905 G –SIP Phones dual register to CME as SIP Proxy/Back to Back User Agent and higher level proxy server –Bulk Phone Registration with digest authentication (for security) to higher level register/proxy • Enhancements to SIP trunking features –Service Providers now have option to choose H. 323 or SIP trunking –SIP trunking features; MWI (unsolicited and subscribe notify), Transfer (refer), Forward (redirect), Caller ID/Name, DTMF (RFC 2833), After hours call blocking, CDR, Class of Restriction CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 23
Cisco Unified Call. Manager Express 4. 0 – Small Office and Retail Features Increased Business Productivity and Ease of Management • New productivity applications Cisco Unified IP Communicator 2. 0 Support Basic ACD Enhancements and retail features Video services including Cisco Unified Video Advantage Cisco IP Phones 7911 G, 7941 G/GE, 7961 G/GE, 7970/71 G • Easier to configure, deploy, manage Easy MAC Changes Via CLI, GUI or Cisco ROS Basic Feature Access Codes via IP Phones 10, 000 System Speed-dial International Language Installer • Security: Phone authentication, certificate provisioning via IOS CAPF (TLS IP phone support) • Tele-worker support • Internetworking with Cisco Unified Call. Manager 4. x/5. x • Availability: March for Early Adopter Release, June 2006 – General Deployment CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 24
Partner solutions – Applications to Enhance the Solution • Call Accounting • Music on Hold • Speed Dial Manager • TCL Script Manager • Voicemail • Extension Mobility (prototype) Central monitoring Multi-Site CME Provisioning Solution Softphone/Operator Console Call Accounting Centralized Partitionable SP Class Voicemail Operator Console and Call Agent Desktop Client CME_AMPreso_0705 Voice Recording Operator Console DECT Wireless Handsets Voice Recording © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 25
Agenda • Integrated Services Routers • Cisco Unified SRST • Cisco® Unified Call. Manager Express • Product and solution pricing • Cisco Unity® Express • IP to IP Gateway • Secure Voice • CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 26 26
IPC Express Solution including WAN/LAN, Compared to Competitive Solutions Voice only Systems Pricing • • Pricing comparison in Nov 2004 of major telephony providers Pricing includes all components required for telephony only Cisco pricing includes full data capability and only requires WAN interface card Assumed 30% street discount in pricing across most competitors – (Intertel 40% and NEC 10%) CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 27
Typical Unified Call. Manager Express Solution for 24 Phones 2801 with Full Data Router Functionality Component Part Router ISR CME bundle (2801 -CCME/K 9) Cisco 3640 A, NM-2 W with WIC 1 T, WIC-1 T for Data Memory, Software CCME Feature ITS Feature License FL-CCME-SMALL (24 phones) FL-ITS-Medium(=) VWIC 2 -4 FXO Trunks 2 Analog FXS station ports 2 Analog Station Ports 16 FXO Trunks Voice Mail/AA Cisco Unity Express (AIM) 25 user Switch (2) 24 Ports (with Line Power) Switch (1) 24 Ports (WS- CE 500 -24 PC) (24) 7910’s and (24) 7960’s Phones and 5 x 7960 (CP-7960 G-CCME) Phones and CCME Seat Licenses 48 Total x 7912 (CP-7912 G-CCME) Seat Licenses 17 [(24) 7910 and (12) 7960] Includes SMB Support Assistance CME_AMPreso_0705 Total Solution List Price Street Price per Seat Per Phone pricing List © 2005 Cisco Systems, Inc. All rights reserved. List Price $3, 395 $13, 670 $400 Included $1, 250 $800 $400 $8, 800 $1, 995 $6, 990 $2, 907 $17, 040 $2, 825 $5, 520 $5, 525 $53, 270 $18, 887 $1, 109 $787 Cisco Public 28
Typical Unified Call. Manager Express Solution for 96 Phones 2851 with Full Data Router Functionality Component Part Router Voice bundle (2851 -CCME/K 9) Cisco 3640 A, NM-2 W with WIC 1 T, WIC-1 T for Data Memory, Software CCME Feature ITS Feature License FL-CCME-96 FL-ITS-Medium(=) Trunks VWIC-1 MFT-T 1 for Digital trunks List Price $9, 429 $13, 670 $400 Included $1, 250 $1, 300 $650 $8, 800 2 Analog FXS station ports (2 X ATA-188) 4 Analog Station Ports 16 FXO Trunks Voice Mail/AA Cisco Unity Express 100 user Switch (2) 24 Ports (with Line Power) Switch (4) 24 Ports (WS- CE 500 -24 PC) (24) 7910’s and (24) 7960’s Phones and 10 x 7960 (CP-7960 G-CCME) Phones and CCME Seat Licenses 48 Total x 7912 (CP-7912 G-CCME) Seat Licenses 82 [(24) 7910 and (12) 7960] $3, 995 $6, 990 $11, 628 $17, 040 $5, 650 $5, 520 $26, 650 Total Solution List Price Includes SMB Street Price per Seat Per Phone pricing List Support Assistance $53, 270 $59, 702 $1, 109 $602 CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 29
Flexibility of network design — CME, SRST, CUE, CCM & Unity Networking Options HQ Data WAN Site A SRST CCM Centralized Cisco® Unity® A PSTN Site B CME SRST/ CUE CME/ CUE Site C Site D • Site A: CCM control, Unity at HQ, SRST during failure • Site B: CME for local users, leverage centralized Unity VM/UM. CME and CCM networked via H 323 • Sites C: CME & CUE for remote site users. CME and CCM networked via H 323. CUE & Unity networked via VPIM • Site D: SRST with CUE registers with CCM. CUE and Unity networked via VPIM. CUE registers with SRST during network failure CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 30
Where to Find More Information • IPC products www. cisco. com/go/unified (Cisco Unified Communications Launch Site) www. cisco. com/go/ccmecue (Cisco® Unified Call. Manager Express and Cisco Unity® Express information) www. cisco. com/go/isr (integrated services platforms) www. cisco. com/en/US/products/hw/phones/index. html (Cisco IP Phones) www. cisco. com/en/US/products/hw/switches/ps 646/index. html (switches) • IPC service and support solutions www. cisco. com/en/US/products/svcs/ps 2961/ps 2664/serv_group_home. html www. cisco. com/en/US/products/svcs/ps 11/ps 2445/ps 3040/serv_home. html • IPC technology and services specializations www. cisco. com/go/specialization • Financing www. cisco. com/go/ciscocapital CME_AMPreso_0705 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 31 31
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