Cisco Unified Call Manager 5 0 Update Craig

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Cisco Unified Communications Cisco Communications System Pricing, Packaging and Financing Channel Partner Tools & Programs Technology Partners Marketing Services A Complete Communications Solution © 2006 Cisco Systems, Inc. All rights reserved. 2

Agenda • Cisco Unified Call. Manager 5. 0 Update • Expanding SIP portfolio • Cisco Unified IP Phone Update • Cisco ER Update • New Pricing and Packaging Update © 2006 Cisco Systems, Inc. All rights reserved. 3

Cisco: The Enterprise & SMB IP Communications Leader • More & more customers 38, 000+ Cisco IP Communications customers worldwide 115+ customers deploying more than 5, 000 IP phones, including 35+ customers deploying more than 10, 000 IP phones More than 65% of the Fortune 500® are using Cisco IP Communications • More true IP endpoints shipped 7. 5 M+ Cisco IP phones 5. 1 M+ Cisco Unified Messaging (Voicemail) seats 985 K+ Cisco Contact Center agents 150 K+ Cisco Meeting. Place licenses (rich-media conferencing) • More deployed & proven Vo. IP infrastructure 24 M+ Vo. IP gateway ports 52 M+ Power over Ethernet ports All numbers through Feb-06 © 2006 Cisco Systems, Inc. All rights reserved. 4

Cisco Unified Call. Manager 5. 0 Themes • Appliance model Improved installation and upgrades • Administration Enhancements Licensing compliance • Expanding SIP portfolio SIP line side Enhanced networking Presence • Japanese, Chinese, and Korean Character Set Support • Other Enhancements © 2006 Cisco Systems, Inc. All rights reserved. 5

Cisco Unified Call. Manager 5. 0 Appliance • Complete hardware software solution • Alternative operating system Improve installation and upgrade Increased security and reliability • Software solution Cisco Security Agent included as with Windows version • Interfaces provide access to system Administration via CLI and GUI Third-party access is through documented APIs • Supported on Cisco MCS servers 7815, 7825, 7835 and 7845 © 2006 Cisco Systems, Inc. All rights reserved. 6

Cisco Unified Call. Manager Appliance Benefits • Reduced installation time Software pre-loaded on MCS servers Faster Install time—Less than half the time of CM 4. x to install • Upgrade simplicity Install upgrade while in service Reduced downtime—Less than a quarter of the time • Increased resiliency System locked down to external applications Removes Windows security issues More secure • Software can be loaded on approved HP and IBM server Pre-loaded Cisco MCS server will save installation time © 2006 Cisco Systems, Inc. All rights reserved. 7

Appliance Model Installation • Ships with application preloaded • Administrator powers up the system • Provide removable media with network config file or enter via CLI, such as IP Address • Ready for configuration via Cisco Call. Manager GUI • No access to OS is available or necessary No Linux knowledge or training required “When I arrived at training, I believed that we will need shell access to the appliance. After understanding the capabilities of RTMT and CLI, I’ve changed my mind. ” Jerry Steinhauer Senior Voice Engineer, Berbee © 2006 Cisco Systems, Inc. All rights reserved. 8

Appliance Model Upgrade • Make a Backup of system using Disaster Recovery Framework • Load new version on Publisher - do not reboot • Simultaneously load all subscribers • Reboot Publisher into new partition • Reboot multiple subscribers into new partition on the appliance © 2006 Cisco Systems, Inc. All rights reserved. 9

Appliance Management Approach Functionality Approach Fault SNMP Traps—RIS and syslog-MIB E-mail and Pager Notifications Serviceability SOAP Polling Configuration DVD/USB/CLI to configure web access Existing Cisco Call. Manager User Interface AXL SOAP access to DB Performance Serviceability SOAP API Real-Time Monitoring Tool (RTMT) (s)FTP push for CMR records SNMP—Platform Statistics Accounting (s)FTP push for CDR records Diagnostics and Troubleshooting Trace Collection Tool—Syslog/trace files RTMT © 2006 Cisco Systems, Inc. All rights reserved. 10

Cisco Unified Call. Manager Command Line Interface (CLI) CLI used for initial set up and troubleshooting Commands include: • Ping, Traceroute • System – restart, poweroff, switch-ver • Show – status, hw, security • Show files – weblog, activelog, inactivelog, install • Show files install XXX • Set password – admin • Set – dhcp, ip, gw, security • Service – list, start, stop • set/get trace levels © 2006 Cisco Systems, Inc. All rights reserved. 11

Licensing Compliance • Cisco Call. Manager licensing compliance for: Devices Application • Device licenses The maximum number of provisioned devices (IP phones, video devices) in CM database will be tracked and enforced Customer will only be able to support the number of devices they have purchased licenses for • Application licenses The CM software will be tied to a server via mac address • Licenses will be created and distributed in accordance with Cisco Flex. LM process used for Cisco Unity today © 2006 Cisco Systems, Inc. All rights reserved. 13

Administration Enhancements • Administration improvements • Cisco common look and feel • Windows Internet Explorer for access to GUI • Licensing compliance • Administration Improvements Easier and quicker user add and delete Line Improvements—Arrange lines on 7914 Copy station Quick password reset Scheduled provisioning (BAT) © 2006 Cisco Systems, Inc. All rights reserved. 14

CCM RSVP Agent Edge router contains an RSVP Agent. This agent is the RSVP signaling proxy for the CCM. Main Office CCM Remote Office #1 Phone to agent media – not reserved. RSVP Agent Reserved Path (audio stream) © 2006 Cisco Systems, Inc. All rights reserved. CCM signaling to RSVP Agents to establish interlocation reservation. RSVP Agent Remote Office #2 15

Current Cisco SIP Product Portfolio Cisco SIP Proxy Server Cisco IOS including Voice Gateways, Cisco SRST, Cisco Unified Call. Manager Express 2 -port FXS Gateway Cisco ATA 186/188 Cisco Unified Call. Manager Cisco Unified IP Phones Cisco PIX Firewall Cisco Unity Cisco Unified Meeting. Place Express Linksys Phone Adapter Cisco Softswitch BTS-10200 and PGW 2200 Linksys IP Phone Cisco Unified Meeting. Place 8100 © 2006 Cisco Systems, Inc. All rights reserved. 17

Standards-Compliant SIP Phone Support in Cisco Unified Call. Manager and Unified Call. Manager Express Cisco Unified IP Phones Running SCCP 3 rd Party SIP Phone (RFC 3261 Compliant) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Unified IP Phones Running SIP 18

SIP: Feature Rich? Absolutely! High 200 150 125 Fully Feature Transparent with SIP 100 75 Built 100% on top of IETF SIP standards Cisco SCCP Phone Enterprise Value # of Features 175 Cisco SIP Phone 50 Low 25 SIPPING 19 Phone © 2006 Cisco Systems, Inc. All rights reserved. 19

SIP Supported Features— Cisco Unified Call. Manager 5. 0 (page 1) Abbreviated Dialing Softkey Access Codes ACD Ad-hoc Conference AIOD Alternate Automatic Routing (AAR) ANI Annunciator Answer Release Answer Supervision Attenuation/Gain Adjustment Per Device Authentication Authorization Codes Auto-Answer Automated Bandwidth Selection Auto Route Selection (ARS) AXL SOAP API Call Forward Fixed Barge Call Forward No Answer Billing Statistics Call Forward Off Premise Bridging Broadcast Paging Browse To Onboard Device Statistics Bulk Administration Call Admission Control (CAC) Call Back (Busy and No Reply) Call Blocking Call Connection Call Coverage Call Detail Recording (CDR) CDR Reporting Tool Call Hold/Retrieve Calling Line Identification (CLID) Calling Party Name Identification (CNID) Call. Manager Cluster Call Park Call Pickup (Group) Call Statistics Call Status Per Line (State, Duration, Number) Call Transfer Call waiting/retrieve Call Forward— Configurable Display Class of Service (COS): Call Forward All Calls Comfort Noise Generation Call Forward Busy Conference © 2006 Cisco Systems, Inc. All rights reserved. Codec Support 20

SIP Supported Features— Cisco Unified Call. Manager 5. 0 (page 2) Conference Barge Conference Bridge Resource Directories—Missed Calls List Encryption Directories—Placed Calls List Extension mobility support Conference List and Drop Any Party Directories—Presence Enabled External Alerting Device Directories—Received Calls List External Page Interface Directory Dial From Phone— Corporate FAX over IP G. 711 Pass-through Directory Dial From Phone— Personal FAX over IP G. 711 relay Conference—Drop Last Party Date and Time Display on Phone DHCP Support Diagnostics Dial Access Codes Dial Plan Partitioning Digit Collection Overlap Digit String Analysis Digit String Deletion Digit String Insertion Digit String Stripping Digit String Translation Direct Inward Dial (DID) Directory Service Direct Outward Dial (DOD) Distinctive Ringing Distinctive Ring (On-net vs. Off-net) Distinctive Ring (Per Line Appearance) Feature Transparency Flexible Station Numbering Full-duplex Speakerphone Grouping for Large “System Management H. 323 Interface (interop) Hands-free (Dialing) Distinctive Ring (Per Phone) Help Access Distributed Call Processing Hold DNIS Hold (Exclusive) Door Phone Hold (System) DTMF Signaling Hot Line © 2006 Cisco Systems, Inc. All rights reserved. 21

SIP Supported Features Cisco Unified Call. Manager 5. 0 (page 3) HTML Help Access From Phone Hunt Groups I-Hold Indication MGCP Support (interop) Immediate Divert to Voice Mail Multiple Calls per Line Multilevel Administration Access (MLA) Multiparty Conference Incoming Call Group Intercept Intercom Intercluster calls Intra-cluster calls ISDN BRI Interface (interop) ISDN PRI Interface (interop) I-Use Indication JTAPI Last number redial LDAP Support Least Cost Routing Meet-Me Conference Message Waiting Indication Multiple Line Appearances Multiple Trunk Groups Multi-site (cross-WAN) Capability Music-on-hold Mute Off-Premise Extension On Hook Dialing Outbound call blocking Outgoing Call Restrictions Out-of-Band DTMF Signaling Over IP Personalized Ringing Power Failure Transfer Phones © 2006 Cisco Systems, Inc. All rights reserved. Privacy Private Line Automated Ringdown (PLAR) Private Lines PSTN failover Qo. S Statistics per call QSIG (interop) Real-time Event Monitoring Real-time Qo. S Statistics through http Browser to Phone Recent Calls List Recorded Messages Redundancy Repeat Last Number Dialed Ringing Line Preference Saved Number Redial Security Service URL Silence Suppression 22

SIP Supported Features Cisco Unified Call. Manager 5. 0 (page 4) Simplified North American Numbering Plan (NANP) Support Single Directory Number On Multiple Phones Single System Image SIP Trunk SMDI SNMP Softkeys Softphone Speed Dial Station Hunting Station Message Detail Recording (SMDR) Station Volume Controls Survivable Remote Site Telephony (SRST) Syslog Support T 1/E 1 Digital Trunk Interface TAPI Support Telnet Relay Application Tenant Service Time Zones Toll Restriction Traffic Measurement Transcoder Resource Transfer—Blind Transfer—Direct Transfer—With Consultation Hold Trunk Groups Trunk-to-Trunk Connections Unified device and system configuration Unified Dial Plan User-configured Speed Dial and Call Forward through Web Access Video Voice Activity Detection © 2006 Cisco Systems, Inc. All rights reserved. Voice Mail Interface Voice Synthesizer Volume Control Web Dialer Web Services Access from Phone Wideband Audio Codec Support XML Support 911 Service BRI support (interop) Call Coverage Call Display Restrictions Forced Authorization Codes/Client Matter Codes H. 323 Fast. Start MGCP BRI ETSI BRI Basicnet 3 (user-side only) (interop) Q. SIG Enhancements (interop) Time of Day, Day of Week, Day of Year Routing/Restrictions Toll Fraud Improvements 23

CCM 5. 0 SIP Line Side Standards Support • RFC 3261, RFC 3262 (PRACK), • RFC 3264 (offer/answer), RFC 3311 (UPDATE)—Basic call, hold and resume, music on hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e. g. 486 and 302 support), meet-me, pickup, group pickup, other group pickup, 3 -way calling (local SIP phone mixing), parked call retrieval, shared line: basic call • RFC 3515 (REFER, also replaces and referred-by headers)—Consultative transfer, early attended transfer, blind transfer • Remote Party ID (RPID) header—Calling line ID (CLID), calling party name ID (CNID), dialed number ID Service (DNIS), call by calling line ID restriction (call by call CLIR) • Diversion header—Redirected number ID service (RDNIS), call forward all activation, call forward busy, call forward no answer • Replaces header—Shared line: Remote resume • Join header—Shared line: Barge • RFC 3265 and Dialog package—Shared line: Remote state notifications • RFC 3265 and Presence package—BLF, missed, placed, received calls lists • RFC 3265 + KPML package—Digit collection, OOB DTMF • RFC 3265 + RFC 3842 MWI package (unsolicited notify)—Message waiting indication • Remotecc—Adhoc conferencing, remove last participant, Conflist, immediate diversion, call park, call select, shared line: Privacy © 2006 Cisco Systems, Inc. All rights reserved. 24

Cisco Unified Call. Manager 5. 0 SIP Trunk Standards Support • RFC 3261—Invite, cancel, ACK, 200 OK, bye, re-invite, SIPS URIs, TLS, digest authentication, 1 XX responses, redirection 3 XX, 4 XX, 5 XX and 6 XX response codes • RFC 2833—DTMF • RFC 3515—Inbound REFER (in-dialog as well as out-of-dialog) • RFC 3891—Replaces header (INVITE w/Replaces; REFER w/Replaces) • Draft-ietf-sip-privacy-04. txt—Remote party ID (RPID) header • Draft-levy-sip-diversion-08. txt—Diversion header • RFC 2976—INFO • RFC 3311—UPDATE • RFC 3262—PRACK • RFC 3264—Offer/answer • RFC 3265—SUBSCRIBE/NOTIFY infrastructure • RFC 3856—PRESENCE package • Draft-ietf-sipping-kpml-04. txt—KPML package (Out of band DTMF) • RFC 3842—MWI package (unsolicited NOTIFY) © 2006 Cisco Systems, Inc. All rights reserved. 25

Cisco Call. Manager 5. 0 Presence Features Presence Indication available with: Speed-dial buttons Call history logs Directory Icon Status Unknown Busy Idle © 2006 Cisco Systems, Inc. All rights reserved. 26

Cisco Unified Presence Server Traditional Phone Dual Mode Phone Cisco Unified IP Mobile Phone with Browser Mobile Data Cisco IP with Voice Communicator Effectively connecting devices… 3 rd Party Clients and Services Presence/ SIP Network SIP SIMPLE Cisco Clients Cisco Unified Presence Server …to intelligent services in the network… Location Services Cisco Unified Cisco Unity Cisco Unified Meeting. Place Connection Contact Center Express © 2006 Cisco Systems, Inc. All rights reserved. Cisco Unified Call. Manager Express Cisco Unified Call. Manager 27

Cisco Unified Presence Server Available Q 2 CY 06 • Provides enhanced user-based Presence capabilities Acts as the infrastructure for Cisco Unified Personal Communicator and IP Phone Messenger • Enables rapid Presence application development Masks the intricacies of Presence and data collection from the Presence applications • Supports standards to facilitate greater application functionality and choice Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services © 2006 Cisco Systems, Inc. All rights reserved. 28

Cisco IP Phone Messenger • Cisco IP Phone users (with Cisco Unified Call. Manager v 5. 0 or later) can see the on/off hook states of other users’ IP phones • Users can send or reply to messages from their Cisco IP Phones using predefined templates or composing text messages • Users can call back IM senders by hitting one button • Implements presence enabled contact list on the phone • Will support future integration with other IM clients and presence sources © 2006 Cisco Systems, Inc. All rights reserved. 29

LCS 2005 and MOC integration • Implements CSTA to CTI bridge to integrate with existing LCS 2005 interfaces • Provides click-to-dial, phone hook status reporting and general phone control from MOC client • Will migrate over time to a pure SIP solution for better scalability MS Office Communicator user with Cisco Unified IP Phone © 2006 Cisco Systems, Inc. All rights reserved. 30

Continuous Development In Endpoints Cisco Unified IP Phone 7970 G/7971 G-GE Cisco Unified IP Phone 7985 G Cisco Unified Video Advantage Cisco Unified IP Phone 7960 G / 7961 G-GE Cisco IP Communicator Cisco Unified Wireless IP Phone 7920 Cisco Unified IP Phone 7940 G / 7941 G-GE Cisco ATA 186 / 188 Cisco Unified IP Phones 7905 G/7912 G/7911 G Cisco Unified IP Phone 7902 G © 2006 Cisco Systems, Inc. All rights reserved. Cisco VG 248 Analog Phone Gateway 33

List Price Newest Additions to the Cisco Unified IP Phone Portfolio Additional Enhanced IP Phones Existing Portfolio of Best-Selling IP Phones Executive Cisco Unified IP Phone 7970 G Enhanced Manager Business Enhanced Business Cisco Unified IP Phone 7960 G Enhanced General Purpose Basic Cisco Unified IP Phone 7940 G Cisco Unified IP Phone 7912 G Cisco Unified IP Phone 7961 G Cisco Unified IP Phone 7941 G Cisco Unified IP Phone 7911 G Enhanced Power & Data Throughput Options Enhanced Applications Capability Unicode Support for Asian Localization Features © 2006 Cisco Systems, Inc. All rights reserved. 34

Introducing the Newest Additions to the Cisco Unified IP Phone Family Cisco Unified IP Phone 7941 G Enhanced Business Set Future High Resolution Photos Visual Voice Messaging Advanced Multimedia Applications Display Video Capture Recording …… Duration: 01: 37 Call with: 972 -123 -4567 Future © 2006 Cisco Systems, Inc. All rights reserved. Cisco Unified IP Phone 7961 G Enhanced Manager Set 35

Enhanced Cisco IP Phones Differentiating Features Cisco Standard Phones Enhanced Cisco Phones Industry’s first XML phone applications Text and audio-based applications Multi-media applications Presence Visual Voice Messaging Video Capture Display Higher resolution display for applications Large LCD displays Line keys (not lighted) Resolution: 145 x 80 Fonts: 9 x 9; 2 -bit grayscale Supports most European languages 6 x pixels (310 x 222) 2 x font resolution (18 x 18, 4 -bit grayscale) Lighted Lines w/ Tri-Color LED Double-byte languages Cisco IP Phone 7961 G More infrastructure options Integration with Cisco infrastructure 802. 3 af and pre-standard power Compatible w/ Cisco switches and many 3 rd party switches Gig. E option Mfg Installed Certs (MIC) Site-installed certificate Continued roadmap for PBX Extended Roadmap for “IP” features Calling features, Basic SIP Increased memory/CPU Roadmap for advanced SIP and other IP services such 802. 1 x, IPv 6, etc © 2006 Cisco Systems, Inc. All rights reserved. Cisco IP Phone 7941 G 36

Cisco Unified IP Phone 7911 G • Common code base and UI with Enhanced IP Phones • Enhanced feature roadmap • Integrated 10/100 Switch • IEEE 802. 3 af power as well as Cisco in-line power • Cisco Unified Call. Manager v. 4. 1(3) security Manufacturing certificates Secure media/signaling Authenticated configuration © 2006 Cisco Systems, Inc. All rights reserved. SIP-ready with Cisco Unified Call. Manager 5. 0 and Cisco Unified Call. Manager Express 3. 4 37

Nokia Dual Mode Solutions for Enterprise E 60 • Nokia is developing an SCCP client on their dual-mode Nokia Eseries devices Available Fall, 2006 • User manually selects network In WLAN, operates as an IP Phone with Cisco Call. Manager feature access In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier E 61 • Couple with Cisco Mobile Connect application to provide flexible enterprise forwarding/screen services E 70 © 2006 Cisco Systems, Inc. All rights reserved. 38

E 911 and MLTS: Legislation and Regulation • FCC has requested comments on state actions to achieve effective deployment of E 911 capabilities for Multi-Line Telephone Systems (MLTS) • 13 states with applicable legislation and regulation: Arkansas Colorado Connecticut Florida Illinois Kentucky Louisiana Maine Minnesota Mississippi Texas Vermont Washington • APCO and NENA comments urge FCC to exercise leadership and adopt federal regulation © 2006 Cisco Systems, Inc. All rights reserved. 40

Cisco Emergency Responder • Complements Cisco Call. Manager Maintains emergency location database Automatically tracks Cisco IP Phones Associates location identification with emergency calls Alerts security personnel by web, phone, email (page) Logs emergency calls Directs emergency callback • No incremental administration for moves/adds/changes of Cisco IP phones! © 2006 Cisco Systems, Inc. All rights reserved. 41

Cisco ER: Network Architecture Endpoints: LEC Network PRI Switches: 6500 5000 4500 4000 3550 3500 2950 Call. Manager Cluster Gateways: PRI CAMA CO Switch E 9 -1 -1 SR CAMA PSAP PS-ALI Gateway DB Backup Cisco ER Primary Cisco ER © 2006 Cisco Systems, Inc. All rights reserved. CAMA PRI, FGD MSAG ALI DB PS-ALI DB Service Provider 42

Locating Phones • ER uses the following methods to locate phones MAC Address CDP Neighbors CAM Table Inspection IP Subnet Manual Configuration • ER configuration assigns Switch ports to Emergency Response Locations (ERLs) IP subnets to ERLs Line numbers to ERLs Default ERL Emergency Location ID Numbers (ELINs) per ERL • ER also supports configuration of switch port location Provided in on-site alerts Not included in ERL/ALI records, not available to PSAP © 2006 Cisco Systems, Inc. All rights reserved. 43

Cisco ER: E 9 -1 -1 Call Flow Scenario: Same Central Office (CO), Different PSAPs 911 555 -1234 LEC Network 2 555 -8003 CAMA 123 N. Main St. CM CO Switch 123 N Main St Bldg A, Floor 3 Northwest Corner Tandem— 911 SR PR I VOIP 4 PSAP 001 A AM C PS-ALI Gateway CER 125 S. Main St. 1 3 ALI PSAP 003 555 -8001: 125 S. Main St, Bldg D, Floor 4, Near Elevator 555 -8002: 123 N. Main St, Bldg A, Floor 1, Rear Wall 555 -8003: 123 N. Main St, Bldg A, Floor 3, Northwest Corner 555 -8004: 123 N. Main St, Bldg B, Floor 2, Southwest Corner CAMA: Centralized Automated Message Accounting; dedicated analog E 9 -1 -1 trunks PSAP: Public Safety Answering Point; 911 call center PS-ALI: Private Switch Automatic Location Identification; E 9 -1 -1 location database 911 SR: Selective Router; performs 911 call routing based on calling party number © 2006 Cisco Systems, Inc. All rights reserved. 44

Cisco ER: Scalability MCS-7815 MCS-7825 MCS-7835 MCS-7845 Switches 200 500 1, 000 2, 000 Switch Ports 12, 000 30, 000 60, 000 120, 000 Manual Phones 1, 000 2, 500 5, 000 10, 000 Roaming Phones (remote Cisco ER server group) 600 per Cisco ER cluster 1, 200 per Cisco ER cluster 2, 000 per Cisco ER cluster 3, 000 per Cisco ER cluster IP Phones 6, 000 12, 000 20, 000 30, 000 © 2006 Cisco Systems, Inc. All rights reserved. 45

Call. Manager 5. 0 Server Pricing Subscription Service • Same MCS Server Hardware as CM 4. x Services Device Licenses • Ships pre-loaded Phones • Software Only Available Applications • Number of Nodes enforced through Licensing Servers © 2006 Cisco Systems, Inc. All rights reserved. 47

Call. Manager 5. 0 Application Pricing Subscription Service Solution Bundles (50 -1500 Users) Services Device Licenses Traditional (1 -Unlimited Users) Phones Applications Servers © 2006 Cisco Systems, Inc. All rights reserved. 48

Application Solution Bundles Sold Separate: CER, Mobile Connect, IPC Operations Manager, Device License Units, Servers, Phones… D IPCC Express – Premium and Desktop Agent C : on re cti atu e er nn Fe g na y Co ced ch ce a t a e Call. Manager + Unity Connection ll. M Uni van Spe g. Pl a : C cy, , Ad uto etin s n e s ionnda ces S, A d M nses t Op edu t Ac , TT , an ice R lien age tion b L Cisco Call. Manager C ck gni We Pa eco ss: R pre Function Ex B Price A Call. Manager + Unity Connection + Meeting. Place Express © 2006 Cisco Systems, Inc. All rights reserved. 49

Solution Bundle Ordering SKU Description USOL-SE-K 9 For 50 -299 users USOL-ME-K 9 For 300 -1500 users SKU List Price/user A USOL-A-SE-USR $33 B USOL-B-SE-USR $93 C USOL-C-SE-USR $174 D USOL-D-SE-USR $1850 Bundle © 2006 Cisco Systems, Inc. All rights reserved. 50

New Cisco Unified Call. Manager Version 4. x Program: “Slip into SIP” Program: Purchase a new Cisco Unified Call. Manager version 4. 1 or Rls 4. 2 between: March 6, 2006 – December 31, 2006 Receive a coupon for a free Call. Manager software upgrade to Cisco Unified Call. Manager version 5. x Redemption Window: May 1, 2006 – June 30, 2007 Offer Registration Process: Register for free upgrade at “www…. . ” Proof of purchase required to register (Cisco sales order number) © 2006 Cisco Systems, Inc. All rights reserved. 51

Call. Manager 5. 0 Phone Pricing Subscription Service • Phones sold separately Services Device Licenses • User licenses are now purchased separately from phones with CM 5. 0 Phones Applications Servers © 2006 Cisco Systems, Inc. All rights reserved. 52

Call. Manager 5. 0 Device License Pricing Subscription Service • Device License Units are required for each device Services • Each Device consumes a different number of License Units Device Licenses Phones • Sold in Bundles Applications • Cisco & Third Party Servers • # Units based on Capability © 2006 Cisco Systems, Inc. All rights reserved. 53

License File Specifics – “Units” Call. Manager tracks the number of units required by each device Each device type corresponds to a fixed number of units. – Units are perpetual – Device Independent Device 7902 ATA 186, 7905/10/11/12 7935/36 IP Communicator 7920/4 x/6 x 797 x 7985 3 rd Party SIP – Basic 3 rd Party SIP – Advanced CTI Port VT Advantage © 2006 Cisco Systems, Inc. All rights reserved. Units 1 2 3 3 4 5 7 3 6 0 1 54

Select Phone Device License Units Cisco Phone device unit part nbr. 3 rd Party device unit part nbr. # of phone device units List price LIC-CM-DL-10= LIC-3 PTY-DL-10= 10 $500. LIC-CM-DL-100= LIC-3 PTY-DL-100= 100 $5, 000. LIC-CM-DL-500= LIC-3 PTY-DL-500= 500 $25, 000. LIC-CM-DL-1000= LIC-CM-DL-5000= LIC-3 PTY-DL-1000= 1, 000 $50, 000. LIC-3 PTY-DL-5000= 5, 000 $250, 000. LIC-CM-DL-10000= LIC-3 PTY-DL-10000= 10, 000 $500, 000. LIC-CM-DL-25000= LIC-3 PTY-DL-25000= 25, 000 $1, 250, 000. LIC-CM-DL-50000= LIC-3 PTY-DL-50000= 50, 000 $2, 500, 000. LIC-CM-DL-100000= LIC-3 PTY-DL-100000= 100, 000 $5, 000. LIC-CM-DL-500000= LIC-3 PTY-DL-500000= 500, 000 $25, 000. 1, 000 $50, 000. LIC-CM-DL-1000000= LIC-3 PTY-DL-1000000= © 2006 Cisco Systems, Inc. All rights reserved. 55