Cisco Networking Academy Program A model for education

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Cisco Networking Academy Program A model for education E-Quality Isaac Majerowicz Technical Manager – International Operations Cisco Networking Academy Program © 2001, Cisco Systems, Inc. All rights reserved.

“With governments themselves acknowledging that they cannot successfully pursue development on their own, there is unprecedented scope for public-private partnerships that match real investment opportunities with the real needs of the poor. Even small initiatives can make an enormous difference. I know that many leaders are rising to the occasion, with creative business models and initiatives that can help to improve the lives of under-privileged people. The Cisco Networking Academy Program under John Chambers, is enhancing opportunities for youth in developing countries” UN Secretary-General Kofi Annan's Message to "The Net World Order: Bridging the Global Digital Divide", Conference hosted by the Business Council for the UN New York, 18 June 2003 © 2001, Cisco Systems, Inc. All rights reserved.

"We have been delighted with the success of the Cisco Networking Academy Program. The information economy demands an unprecedented level of technology literacy from tomorrow's workers. Yet in many Asia Pacific countries there is a severe shortage of trained networking specialists. Our three-year collaboration with Cisco has helped some of these countries bridge the digital divide, ". Maxine Olson, UNDP Malaysia Resident Representative. "We see Cisco as an opportunity to help people get beyond poverty and help close the digital divide. Reach Across Houston is a ten year old, faith-based organization with a mission to help people get out of poverty. We are a Regional Academy with seven Locals in Empowerment Zones. " Benny Sanders Reach Across Houston, TX “It is a priority for the Ministry of Public Education to expand the scope of knowledge in the latest areas of Information Technology for all of Mexico’s students. The Cisco Networking Academy program has become a facilitator for this initiative “ Dr. Julio Rubio Oca, Subsecretary of Higher Education and Science Research Ministry of Public Education Mexico © 2001, Cisco Systems, Inc. All rights reserved. “Cisco's Networking Academy represents one of the finest examples of strategic philanthropy in all of corporate America” Matt Richey Senior Investment Analyst The Motley Fool

“The two great equalizers in life are Internet and Education” “John Chambers – Cisco CEO” Internet and Education are part of government agendas The Cisco Networking Academy Program includes both © 2001, Cisco Systems, Inc. All rights reserved.

The Program The Cisco Networking Academy Program is a comprehensive web-based learning program designed to teach students Internet technology skills It is the largest e-learning laboratory in the world, with 450, 000 students being trained at more than 10, 000 educational institutions in 150 countries The current curriculum covers 15 courses of networking and other areas of Information Technology. The core curriculum is translated to nine languages and taught by 20, 000 instructors © 2001, Cisco Systems, Inc. All rights reserved.

Cisco Networking Academy Program Countries: 152 Academies : 10, 497 Students: 426, 611 Instructors: 24, 206 On-Line Tests: 25+ Million Languages: 9 © 2001, Cisco Systems, Inc. All rights reserved. © 2003, Inc. All rights reserved. 7

Cisco Networking Academy Program Asia Pacific Active Students 628 3, 219 4, 958 15, 192 3, 280 Instructors US 36, 280 Graduates EMEA 1, 137 Academies Latin America 90, 900 Japan Canada Total 187 368 10, 497 39, 044 91, 790 1, 732 8, 286 192, 324 2, 566 7, 851 427 812 24, 206 58, 118 127, 188 130, 985 7, 297 12, 123 426, 611 9, 270 Brasil: 96 Academies – 10, 350 Students – 430 Instructors © 2003, Cisco Systems, Inc. All © 2001, Cisco Systems, Inc. All rights reserved. rights reservd . 8

Students and Institutions by Type Institution Type % of Students % of Institutions High School 27% 35% 2 Year College 18% 11% 4 Year College 29% 21% Vocational Education 7% 7% Educational Cooperative 1% 2% Non-Profit Organization 2% 5% Other 16% 19% © 2001, Cisco Systems, Inc. All rights reserved.

The program in Brazil • 2 CATCs, 11 Regional CCNA Academies and 83 Local Academies • 90% of the States 부천시 • Courses Offered: CCNA, CCNP, Unix, Java, IT Essentials, Fundamentals of Voice and Data Cabling • http: //www. cisco. com/global/BR/netacad/ © 2001, Cisco Systems, Inc. All rights reserved.

What is e-learning ? 1. E-Learning is learning on Internet-age steroids: real-time, anywhere, anytime, networked 2. Web-delivered , typically assembling learning experiences on the fly from the freshest information 3. Provides a mix of learning methods—virtual classroom, simulation, collaboration 4. E-learning embraces the learning process from assessment through testing and sometimes certification 5. Incorporates registration, payment and charge backs, monitoring learner progress, administering tests and exams, maintaining learner records 6. Learner-centric, personalized, 1: 1 …from “what’s e-learning ? ” –Jay Cross –Internet Time Group © 2001, Cisco Systems, Inc. All rights reserved.

Attribute # 6… Web Learner Based Outside Learning Communities Learner E-mail Virtual Learner Instructor Learner Chat E-Learning Knowledge Base Learner Instructor Learner Classroom Chat Interactive © 2001, Cisco Systems, Inc. All rights reserved. E-mail Company Learning Communities

E-learning Architecture Course/Instructional Designers Authoring Instructor/ Administrator Management Delivery Personalized Learning © 2001, Cisco Systems, Inc. All rights reserved. Course Delivery More Information

Redes: CCNA & CCNP CCNA 1: OSI Model, TCP/IP, Cabling CCNA 2: Router Configuration CCNA 3: LAN Switching, TCS CCNA 4: WAN Technologies, TCS CCNP 1: Advanced Routing Configuration CCNP 2: Remote-Access Networks CCNP 3: Multi-Layer Switching CCNP 4: Network Troubleshooting © 2001, Cisco Systems, Inc. All rights reserved.

Content Delivery Technical Infrastructure (hardware, software, applications, network, services) that allow the access of users to the content and resources of e-learning Servers Data Bases LAN, WAN and Access Networks Content Distribution Networks Applications © 2001, Cisco Systems, Inc. All rights reserved.

Public/Private Partnerships: Education Ecosystem Education Government and International Organizations US Dept’s of ED, Labor and HUD, United Nations, (UNDP, UNIFEM, UNECA, UNESCO, UNRWA), OAS, World Bank, USAID, ITU Universities, Technical Schools, Community Colleges, Public and Private High Schools Business Fluke Networks Sun Panduit HP Adobe Civil Society Int’l Youth Foundation Cisco Learning Inst. (CLI) ASAFE, AED © 2001, Cisco Systems, Inc. All rights reserved. © 2003, Inc. All rights reserved. 23

Strategic International Partnerships • United Nations UN Development Program – currently working together in 35 countries UN Fund for Women (UNIFEM) – Arab States UN Economic Commission for Africa (UNECA) UN Volunteers/UNITe. S – 21 in 2002, 42 in 2003 UN Relief & Works Agency for Palestinians UN Education and Scientific Organization • US Agency for International Development Leland Initiative – Africa, LDC Expansion being considered with other bureaus • International Telecommunications Union Academy Program in Internet Training Centers in 50 countries by the end of 2003 - • Other Partners: Organization of American States, World Bank, Info. Dev, Sales. Force. Com Foundation, International Youth Foundation © 2001, Cisco Systems, Inc. All rights reserved.

Least Developed Countries Initiative G-8 Summit in July 2000: Called for New Public and Private Sector Efforts to Bridge the Global Digital Divide Cisco Is Establishing Its Global Cisco Networking Academy Program in over Half the World’s Least Developed Countries (LDCs) Strategic Partners: • United Nations Development Program • USAID’s Leland Initiative • United Nations Volunteers/UNITe. S © 2001, Cisco Systems, Inc. All rights reserved.

Least Developed Countries Initiative Results to Date: 39 Participating Countries (33 LDCs, 6 non-LDCs in Africa) 83 Academies 278 Instructors trained in Africa and Asia 2002 3, 370 Students enrolled as of December, 525 Graduates *Data from Sept. 20, 2002 © 2001, Cisco Systems, Inc. All rights reserved.

International Telecommunication Union Internet Training Centers Initiative for Developing Countries (ITCI-DC) Goal: • To establish 55 Internet Training Centers by 2003. • Aimed at closing the gap in “new economy” IP skills in developing countries • Alleviate gender digital divide © 2001, Cisco Systems, Inc. All rights reserved.

Results to Date • 52 ITCs established • 46 countries • 17 LDCs participating • 2243 students enrolled • 29% female enrollment • 101 Instructors trained • 60% of the Centers are Universities, 40% are Technical Institutes © 2001, Cisco Systems, Inc. All rights reserved.

Global Distribution EUROPE BOSNIA/HERTZEGOVINA, BULGARIA, KYRGYZSTAN, POLAND, ROMANIA, SERBIA, TURKEY, UKRAINE ARAB COUNTRIES AMERICA TUNISIA, YEMEN 2003 Bahrain, Egypt, Lebanon, Saudi Arabia BRAZIL, ECUADOR, HONDURAS, COLOMBIA, NICARAGUA, PERU COSTA RICA, PARAGUAY AFRICA ASIA AFGHANISTAN, BANGLADESH, CHINA(2), FIJI, INDIA(2), INDONESIA, MALASYA, MALDIVES, PAKISTAN, PHILIPPINES, SAMOA ANGOLA, CAPE VERDE, KENYA, MALAWI, MAURITANIA, NIGERIA, RWANDA, SENEGAL, TANZANIA, UGANDA, ZIMBABWE 2003 Burkina Faso, Mozambique © 2001, Cisco Systems, Inc. All rights reserved. © 2003, Inc. All rights reserved. 29

Latin America/Caribbean Established (as of Mar. 2003) BRAZIL: University of Brasilia ECUADOR: ESPOL HONDURAS: UNAH COLOMBIA: University of Cauca NICARAGUA: National Univ. of Engineering PERU: INICTEL COSTA RICA : ICE PARAGUAY: Univ. Nacional de Asunción © 2001, Cisco Systems, Inc. All rights reserved.

Bridging the Digital Divide in the US Empowerment Zones 200 Academies in 33 EZs Native American Communities 22 in 8 States (United States) Other Non-Traditional Locations Juvenile Detention, Housing Projects, Homeless Shelters © 2001, Cisco Systems, Inc. All rights reserved. © 2003, Inc. All rights reserved. 31

Success Stories – Gender Uganda - Makerere University First Academy established in a Gender Studies Dept. Launched on Oct 31 st, 2002 Strong support from President, Vice President, Ambassador Inaugurated by Min. of Gender, Labor and Social Development 3 female instructors trained 59% female enrollment © 2001, Cisco Systems, Inc. All rights reserved.

Special Project: telecom – focused ITC Goal: To strengthen networking skills within the staff of the national telecom operators. Bulgaria: Technical Univ. of Sofia - 25 BTC employees trained for free annually - 50% discount for 25 BTC employee Turkey: Ankara University - Subsidize fees for 50 telecom staff - 4 free seats to telecom for every 25 students. © 2001, Cisco Systems, Inc. All rights reserved.

From Coffee-Growing to CCNA Training In Colombia, five native Indian tribe members study on Saturdays • Students expressed interest in program – two began studying August 2001 • Representing the Arhuaco, Kogui and Arzario ethnic groups • Local Academy Compucesco in Santa Marta, Atlantico hopes more students will sign up soon © 2001, Cisco Systems, Inc. All rights reserved. 36