Cisco Mobility Solutions for Unified Communications UC Consultant

Cisco Mobility Solutions for Unified Communications UC Consultant Deep Dive Call John Drewry, Director - Solutions Marketing Sundeep Gupta, Sr. Product Manager May 11, 2007 Mobile Unified Communications © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Agenda § Business Trends § Cisco Solution Overview § Cisco Unified Mobile Communicator §

Business Trends Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco

Mobility is Key to Business Communications § >50% of total enterprise telecom spending today goes to mobile handsets and services ($828 billion WW in 2006 - IDC) § 67% of US workers use a mobile phone for business (Forrester) § 40% of all calls made in the office were on a mobile handset (IDC) § 878 million mobile workers WW by 2009 (IDC) § Installed base is expected to grow to 3 billion subscribers by the end of 2007 (AT&T). Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4

The Way We Work is Changing… § More mobile Telework, Flexible Schedules, Business Travel, Meetings Convenience, Highly Mobile Devices, Fashion § More collaborative Less Hierarchy, Teams, Empowered Workers, Faster/Better Decisions § More “virtual” Outsourcing, Partnerships, Blurred Boundaries Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 Forrester research 5

Cisco Mobile UC Solution Overview Mobile UC EBC © 2007 Cisco Systems, Inc. All

Cisco Unified Communications A more effective way to conduct business An open solution that works in your existing environment Effective Open Unified Communication Collaborative A truly collaborative environment—without borders Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

Mobile Unified Communications Mobile Communications • • • Unified Communications Convenient Highly Mobile Always-on Extending business communications Flexible - anytime, any where, any device Ubiquitous Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential • • • Feature Rich Integrated Collaborative Secure Managed 8

Cisco Mobile Unified Communications Strategy Offer a complete communications experience for all types of users when mobile by extending Unified Communications from the Enterprise network to the user regardless of transport, mobile operator or device Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

Different Users Have Different Needs Single and Dual Mode Cellular Phones § Unified Communications experience through wired, wireless and cellular devices Communications § Bridge enterprise and wide area mobility through single number reach Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Wireless IP Phones Cisco Confidential Laptops with Soft Phones § Improve productivity and efficiency by reaching the right resource the first time § Access critical applications and resources anywhere 10

Cisco Mobile UC Solution Portfolio Rich User Experience Desk, Telework & Hotel Work Cisco Unified Personal Communicator Cisco Unified IP Communicator Campus Mobility Wide Area Mobility Cisco Unified Mobile Communicator Cisco Unified Wireless IP Phones Third-Party Phone Clients Cisco Unified Mobility Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11

Cisco Unified Mobility § Extends Single Business Number to multiple devices Allows voice call continuity inside and outside office up to four external clients Preserves enterprise call coverage services § Flexible administration options Provisioning allows for full administrator control or flexible user self administration (Web/TUI) § Device Mobility between desktop and mobile phone § Supported on Cisco Unified Communications Manager 4. x and 5. x and natively in CUCM 6. 0 Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

Cisco Unified Mobile Communicator § Intuitive, common user experience across different mobile handsets Available Q 2 CY 07 § Extends unified communications to mobile phones and smartphones § Support for Black. Berry, Symbian OS, and Windows Mobile OS handsets (phased) § Support for multiple mobile operators and networks Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13

Cisco Unified Wireless IP Phones § 7921 G handset Wireless IP Phone increases productivity by increasing reach-ability Reduce costs by utilizing a single converged network Easy-to-use wireless IP phone (802. 11 a/b/g) 2” Color display and intuitive access to features Dedicated keys for Push-To-talk, mute, volume, vibrate Integrated speakerphone in docking station Extension mobility Improved battery life Improved durability Multi-charger available Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential NEW 14

Vo. WLAN Solutions for Dual Mode Handsets NEW § Cisco partnering with leading vendors to deliver support for Cisco IP Telephony on dual mode mobile handsets § Phones connect to Cisco Unified Communications Manager over Cisco Unified Wireless Network (Wi-Fi) § Single number access through the desktop enterprise phone number § Single voice mailbox for all business calls Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15

Cisco Compatible Extensions Program § Partners to develop WLAN client devices that Support the latest Cisco standards and innovations including enhanced security, mobility, Qo. S, and network management Tested as interoperable with Cisco infrastructure § Cisco Compatible Extension v. 4 includes Call Admission Control, UPSD, Voice metrics Nokia E 61 Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Nokia E 65 Cisco Confidential Nokia E 61 i 16

Cisco Unified Personal Communicator § Single, rich-media interface for PCs § Access powerful productivity enhancing applications § Leverage presence indicators § Use video to exchange ideas “face-to-face” § Escalate communication methods for more effective interactions Voice, Video, Web Conferencing Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17

Up Close: Cisco Unified Mobile Communicator Mobile UC EBC © 2007 Cisco Systems, Inc.

Cisco Unified Mobile Communicator § Extends unified communications to mobile phones TBA § Intuitive, common user experience across different mobile handsets Presence enabled directories Single business number reach Enterprise voicemail notification and playback Enterprise Call logs Conference notifications Secure Text messaging § Preserves enterprise flexibility and user choice Support for Black. Berry, Symbian OS and Windows Mobile Support for multiple mobile operators and networks Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

Mobile Data Network DMZ Enterprise Services Inner Firewall Service Providers Outer Firewall CUMC High Level Architecture BES Directory Email GPRS data channel MC CUMA Proxy Server MC Presence Voice mail CUMA Enterprise Server Voice channel Collaboration PSTN Call Control Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20

DEMO Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential

Cisco Unified Mobile Communicator § Works across variety of popular handsets Preserves user flexibility & choice § Integrated Augments native phone apps & functionality § Intuitive, menu-driven User Interface Dashboard approach to managing calls & messages Provides consistent approach across different handsets Minimizes keystrokes & typing § Securely download user contacts Authentication & encryption protects corporate resources Remote disablement in case handset is lost/stolen § Over-the-air client provisioning No data cables required to download client application to phone Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22

Intuitive, Presence-based Dashboard One-click availability management Automated profile changes through link to personal calendar Presence status for contacts shown in directory Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23

Mobile Directory with Presence § Access corporate (Active Directory) and personal (Outlook) directory § Remote search § Integrated presence Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24

Extend Unity Voicemail to Mobile § Visual voicemail Corporate Voicemail Number of Corporate Voice. Mail Messages Name resolution Presence status § Playback in any order § Action synchronized with Unity § Uses Data channel – no voice call required Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25

Secure Text Messaging § Secure and Guaranteed (unlike SMS) § Foundation for IM with Cisco Unified Personal Communicator § Uses Data Channel – no SMS charge incurred Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26

Review Call Logs § Shows combined call history for mobile and Cisco Unified IP Phones § Name resolution and Presence Indication § “Select to dial” offers easy way to return important calls Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27

Mobile Data Network DMZ Enterprise Services Inner Firewall Service Providers Outer Firewall Cisco Unified Mobile Communicator Architecture LDAP AD Web. DAV Exchange GPRS data channel OLWP/ SSL/TLS MC CUMA Proxy Server MC SIMPLE* CUMA Enterprise Server CUPS IMAP* Unity XML* JTAPI SIP* Voice channel MPE PSTN Mobile UC EBC Call Control © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28

Cisco Unified Mobile Communicator Phased Handset Support Subject to Change Pearl Mobile UC EBC 8800 7130 8700 © 2007 Cisco Systems, Inc. All rights reserved. E 50 Cisco Confidential E 61 / E 61 i/E 62 E 65 Black Jack SGHi 600 Dash Q Q Pro 29

CUMC Release 3. 0 Initial System Requirements § Requires AD & Exchange § Unity 4. x, 5. x (Exchange Message Store) secure messaging mode not yet supported § MP 5. 3+ or MPE 1. 2 (outlook plug-in only) § CUCM 4. x+ § Mobility. Manager or CUCM 6. x for Single Number Reach § Blackberry or Symbian compatible devices Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30

Pricing Structure List Price § Cisco Unified Mobility Advantage $1995 § Cisco Unified Mobile Communicator CAL $50 § Cisco Unified Mobile Communicator Adjunct 1 DLU § Cisco Unified Mobility (required) 2 DLUs Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31

Mobilizing Unified Communications Business Transformation Business Value - Enables workers when mobile to reach right resource with right information Business agility and market differentiation Employee Productivity - Presence / Mobility reduces failed interactions / callbacks Collaboration and efficiency - Reduces Mobile bills -Use of data channel -Single voice mailbox Convergence IT TCO – pays for itself Innovation Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 32

Cisco Differentiation § Part of a broader UC solution delivering better, more effective communications to end users § Intuitive, lightweight client application delivers better, more consistent user experience § Committed to support clients across diverse handset operating systems § End to end security protects user privacy as well as networks access Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 33

Summary - Cisco Mobility Solutions for Unified Communications Extending the benefits of Cisco Unified Communications to all employees – Any where, Any device, Any transport Mobile UC EBC © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 34