Cisco IP Communications is changing the way that

Cisco IP Communications is changing the way that businesses communicate Hank Lambert Rick Moran © 2004, Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Cisco IP Communications is changing the way that businesses communicate

Cisco announces major enhancements to its IP Communications Systems Productivity • Video Telephony • User Features • Rich-media conferencing CM 4. 0 AR/NDA Interoperability • Q. SIG • SIP Signaling • H. 323/SCCP for Video © 2004, Cisco Systems, Inc. All rights reserved. Business Resiliency • Multilayer Security • Installation & Serviceability Enhancements • Deployment Options 3

What’s New! • Video Telephony (realizing the 2 nd V in AVVID) • Cisco Call. Manager 4. 0 • Cisco Meeting. Place • Cisco Call. Manager Express 3. 1 CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 4

The New Network Paradigm Instant Messaging Videoconferencing E-mail Voice Messaging CM 4. 0 AR/NDA Web Application Calendar Collaboration © 2004, Cisco Systems, Inc. All rights reserved. Contact Center Audioconferencing Telephone Services 5

Productivity Introducing Cisco Video Telephony (VT) Advantage • Cisco VT Advantage enhances a phone call by automatically adding person-to-person video • Uses phone features to enable users to transfer, conference, mute, forward, or put on hold the video -enabled phone call • Cost-effectively integrates the simplicity of the phone call with the human element and personal effectiveness of video CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 6

Productivity Cisco Video Telephony (VT) Advantage Dialing 7960 IP Phone Voice Association Video Agent running on PC, associated with IP Phone • PC associates with IP phone • Phone registers as a video capable phone Convergence in Action! • Initiate Voice/Video Call from IP phone • Audio on the Phone • Video on the PC (Cisco USB Web cam) CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 7

Productivity Cisco Video Telephony Makes Video a Phone Call • Customers can: Make a video call as easily as voice Preserve investment in Cisco Call. Manager and H. 323 video conferencing equipment • Partners can: Make video as easy to deploy as voice Make video as easy to manage as voice Make video as easy to purchase as voice Make video part of Cisco Call. Manager CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 8

Productivity What’s Different? Why Video hasn’t worked Why VT Advantage works • Difficult for users • A phone call • Hard to install • Plug in USB camera • Expensive to buy • <$200/user (list) • Expensive to use • Uses your IP network • Unreliable • Call. Manager Reliability • Poor Quality Video • Broadcast Quality Video • Separate System • Integral to IP Communications CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 9

Productivity Cisco Video Telephony – Call Transfer 1. Call to desk phone answers with voice 2. Transfers to video system 3. Answers 4. Video connects

IP Video Telephony Components • Providing Single Dial Plan and Call Control • Managing Video Resources Call. Manager 4. 0 Existing IP Phones with Video (VT Advantage) Video Telephony Advantage • Cisco USB Camera • H. 263 compliant • Interoperates with H. 323 Tandberg SCCP endpoints H. 323 Office System IP/VC 3. 2 plus • Cisco only Video Telephony MCU • Integration with CCM via SCCP • Enables Ad-Hoc Conferencing for Video Devices IP/VC 3. 2 plus H. 323 Room System CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. Available today from Partners • Tandberg, Radvision, Polycom 11

Productivity Call. Manager 4. 0 delivers traditional features to users • Hunt group enhancements –Broadcast, Circular Hunt Logic • Malicious Call Trace • Improved call handling per IP Phone • i. Divert CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. • • • IPMA enhancements Call Join Direct Transfer Barge enhancements Privacy Assign URL to any line button 12

Interoperability Enhancements enable flexible deployment options • Connecting the Past QSIG • Connecting the Present H. 323 video to Cisco SCCP video • Connecting the Future SIP Signaling IEEE 802. 3 af power CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 13

Interoperability Session Initiation Protocol (SIP) Intended / Supported Scenarios Conf Xcode VMail Apps SCCP Phones Soft. Phones SCCP Phones Microsoft Messenger Cisco SIP Cisco IOS IP Phone SIP Gateway • Inter. Cluster Trunk Calls (via CSPS or directly between Clusters) • Call Admission Control done via “Locations” – No RSVP support • Calls via Proxy to Select SIP Endpoints and Gateways CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. Soft. Phones SCCP MGCP H. 323 CTI SIP 14

Business Resilience Cisco Call. Manager 4. 0 contains key installation and serviceability enhancements • Malicious Call Trace • Trace Collection Tool (New) • Enhancements to Real-time Monitoring Tool • CDR Analysis & reporting enhancements to add video telephony • Enhancements to Bulk Administration Tool to simplify deployment • Enhancements to Tool for Auto-registered Phone Support (TAPS) CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 15

Business Resilience IP Telephony Security: Build it in Layers Call. Manager Endpoints A • Separate voice and data VLANS • Disable GARP and voice VLAN on PC port • Minimize Win 2 K services • NTFS • Secure IIS • Lock down SQL • IDS/virus Campus Network Firewall or ACLs • High availability • Use VLANs • IP filters @ voice and data network • Avoid NAT • Secure access • Allow only call control, LDAP, management • Control source addresses Applications Outside World • Voice over I-Net using V 3 PN • IOS Do. S tools • Network IDS CM 4. 0 AR/NDA Internet © 2004, Cisco Systems, Inc. All rights reserved. IP WAN PSTN • Secure Unity • Customer Contact • Include Video 16

Business Resilience Security Requirements Systems Approach in Action Secure Communication VLAN segmentation V 3 PN Route authentication Infrastructure Manage Identity and Trust Standard AAA 802. 1 X DHCP Snooping TLS (SSL) to phones Digital Certificates Call Processing Endpoints Applications CM 4. 0 AR/NDA IPSec to gateways Secure enrollment Mutual Authentication Secure management Threat Defense DAI, IP Source Guard Firewall IDS/IPS Hardened OS Integrated CSA Anti-Virus Authenticated and Encrypted TLS Signaling and SRTP Media Digital Certificates Signed Firmware Signed Configs Ignore GARP Disable PC access to voice VLAN SSL/https H. 323/SIP standards Multi-Level Admin Certificate Trust List Toll Fraud Mitigation Min unused services © 2004, Cisco Systems, Inc. All rights reserved. 17

Business Resilience Security: Host-Based Intrusion Prevention, Cisco Security Agent (CSA) • CSA agent bundled with Call. Manager, Unity and IPCC Express at no charge • Host-based Intrusion Protection • Network Worm Protection • Operating System Hardening • Web Server Protection • From Signature-Based to Policy-Based • Centrally administered, with distributed, autonomous policy enforcement • Effective against existing & previously unseen attacks CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 18

Productivity New Endpoints add to the comprehensive IP phone portfolio VT Advantag e -Ready NEW! CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 19

Business Resilience New Deployment Options • Local Cisco Unity Express with centralized Cisco Call. Manager processing Voice mail and automated attendant services are locally delivered Signaling only on the WAN – minimizes bandwidth and Qo. S needs Eliminates media on WAN or PSTN calls for centralized AA Survivable Remote Site Telephony for Cisco Unity Express provides added resiliency Fallback to primary, secondary, tertiary Cisco Call. Manager supported CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 20

Productivity Cisco Call. Manager Express/Unity Express Cisco Call. Manager Express 3. 1 Cisco Unity Express 1. 1 Router-based telephony offering for 100 users or less with typical Key System/ Low End PBX like telephony features • Call Park • 7905/12 Additional Language Support Voice mail and Automated Attendant for the small office or branch • • 7920 native type support Call Forward All Digit Restriction H. 450. 2/3 Configuration H. 450. 12 Capabilities Exchange • Choice of two form factors – network module or advanced integration module (New!) • Two call control options; Cisco Call. Manager (New!) and Cisco Call. Manager Express • Enhanced Automated Attendant (AA) features Fully integrated into Cisco 2600 XM, 2691 and 3700 series access routers CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 21

Productivity Cisco Meeting. Place Rich-Media Conferencing • Fully integrated, On-Net, Rich Media conferencing • Deployed On-Net – behind the corporate firewall – for maximum cost savings, integration and security • Connects to Call. Manager using H. 323 or SIP • Available either as a product purchase or outsourced deployment CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 22

Productivity Meeting. Place 8100 Series System • Integrated audio and web conferencing solution • Integrated reservationless and scheduled meetings • Mixed IP Telephony & TDM • Leading integration with Outlook and Lotus Notes • Extensive audio features and meeting controls • Scalable with clustering multiple systems together • Built in system redundancies • Multiple language support & LDAP integration Meeting. Place 8112 • Carrier grade 12 slots Chassis • Up to 960 IP ports (SIP, H. 323, G. 711) • Up to 1152 T 1, 736/960 T 1/E 1 -PRI Meeting. Place 8106 • 6 Slots Chassis • Up to 480 IP ports • Up to 576 T 1, 368/480 T 1/E 1 -PRI CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. Cisco Meeting. Place 8106 23

Introducing Call. Manager Release 4. 0 • Redefining enterprise network applications voice, video conferencing • • • Enhancing security Enhancing features Enhancing interoperability Enhancing manageability Easy migration to IPC CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. • Cisco IP communications continues to drive forward 14, 500+ IP Communications customers 2. 5 M+ IP phones shipped 2. 1 M+ Unity seats shipped 690, 000 Contact Center agent seats shipped 75, 000+ Meeting. Place Concurrent Licenses 13. 9 M+ Vo. IP ports shipped 24

Cisco = Productivity CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 25

CM 4. 0 AR/NDA © 2004, Cisco Systems, Inc. All rights reserved. 26