Cisco Connected Government for Monetary Agencies — Business Overview Speaker Name 20 PT § Speaker Name Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 1
Agenda § § How Do I Get There? § Customer Case Studies § Why Cisco? § © 2007 Cisco Systems, Inc. All rights reserved. Applying Cisco Connected Government to Monetary Agencies § Presentation_ID Overview of Cisco® Connected Government Q and A Cisco Public 2
Overview of Cisco Connected Government Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 3
What Is a Connected Government? § All branches of government support the controlled flow of information. § Services reach citizens when they need them, where they need them, and in the way they need them. § Services reach more citizens with less cost. § Government is engaged with citizens. Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 4
Connected Government: Mapping Department Mission to IT Investment § Reference service architecture and corresponding roadmap § Roadmap transitions governments through a multiphase approach, synchronized with process change § Connected Government Assessment Tool to compare monetary agencies’ missions with IT capability Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 5
Current Trends Moving from paper-based to electronic transactions Achieving real-time service delivery and regulatory transparency § Markets in Financial Instruments Directive (Mi. FID) § Federal Information Security Act Multiple dispersed offices’ needs § Share data within the agency and with other agencies § Communicate and collaborate quickly and reliably § Fully and securely connect to public and private resources Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 6
Agency Drivers for Change Intra-agency/interagency collaboration § Enable interoperable communications to support citizen services, agency collaboration, and joint operations Infrastructure sharing § Foster sharing of physical resources and equipment across agencies to reduce costs Information sharing § Improve operational efficiency by providing equal interagency access to critical information Shared services § Consolidate common government services to enhance operational efficiency Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 7
Cisco Approach for Connected Government: Based on Three Key Tenets of an Intelligent Information Network Connected Government Integrating network with applications and network components Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Providing resilience to maintain continuity and performance Cisco Public Adapting to changing needs of government programs 8
CRM ERP Business Enable secure user Applications HCM Procurement SCM and device mobility for access to resources Enables seamless, secure Unified Instant cross-agency Messaging collaboration Meeting Place Collaboration Video IPCCApplications IP Phone Delivery Middleware and Application Platforms Enable safe transport of radio, voice, Application-Oriented Networking and video Application Delivery Networking Services communications Voice & Security Services Collaboration Services Virtualization Services Management Interactive Services Layer Advanced Analytics and Decision Support Networked Infrastructure Layer Enable secure, resilient information access across agency and partner locations Infrastructure Compute Services Infrastructure Services Storage Services Identity Mobility Services Network Infrastructure Virtualization Infrastructure Management Campus Branch Server Enterprise WAN/MAN Data Center Places in the Edge Network Enables agencywide network foundation for delivery Storage of applications and services Adaptive Management Services PLM Collaboration Layer Application Layer Addressing Government Challenges with a Service-Oriented Network Architecture Enable identification of devices and users at every layer of network Teleworker Clients Intelligent Information Network Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 9
Phased Value of Connected Government Interagency Services Sharing and Information Sharing Business Value Interorganizational Focus Intra-Organizational Focus Mission: Improve information exchange (contracts, services, assets/inventory, suppliers) Mission: Improve operations in the near term Offer shared services between agencies or reduce operating expenses by outsourcing Operational Effectiveness and Efficiency Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 10
SONA Services for Connected Government Business Value Intra-Agency Collaboration Interagency Collaboration Intra-Agency Mobility (Interoperability) Security Services (VPN) Voice Collaboration Services Mobility Services Voice Collaboration Services (VPN) Interagency Infrastructure Sharing Application Delivery Services Interagency Services Sharing and Information Sharing Application Protocol Optimization Virtualization Security Services 2 3 4 5 6 Identity Services Operational Effectiveness and Efficiency Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 11
Business Value Phased Value of SONA Services for Connected Government Intra-Agency Collaboration Interagency Collaboration Intra-Agency Mobility (Interoperability) Interagency Infrastructure Sharing Data storage costs reduced by 50% 30% drop in communication costs 3 hours saved per field worker per day Government officers remain in the field instead of at HQ doing paperwork Citizen services designed around life events, not government organizations Interagency Services Sharing and Information Sharing Estimated savings of $5 B in U. S. Federal New business models and service offerings enabled Communications annual savings of 80% for services delivery 2 3 4 5 6 1/10 cost of new locations Improved continuity and interoperable communications Operational Effectiveness and Efficiency Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 12
Connected Government: Reference Service Architecture Monetary Agency HQ Tax Office 2 HQ Tax Consultant Remote Worker Voice, Video, Data/High-Availability Network Access Site-to-Site VPN Voice, Video, Data/High-Availability Network Access Remote. Access VPN High-Availability Core Network High-Speed, High-Availability Network Access Data-Center Systems (Voice, Video, Data) High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Tax Office 1 Data Center Presentation_ID Tax Office © 2007 Cisco Systems, Inc. All rights reserved. Mobile Auditor Data-Center Systems (Voice, Video, Data) Tax Office 2 Data Center 1 Branch Cisco Public Mobile Network 13
Applying Cisco Connected Government to Monetary Agencies Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 14
Monetary Agency Challenges Increase productivity and efficiency § Meet real-time compliance requirements, reducing delays § Provide new integrated applications for agency employees § Eliminate administrative costs/overhead for citizens and agencies Meet citizen demands in more meaningful, timely ways § Decrease processing time by enabling real-time information exchange and collaboration across organizational boundaries § Offer unified information services for taxpayers § Extend physical network to bring services to people in remote areas and to those citizens who are unable to visit government offices during business hours § Enhance citizen self-service capabilities Optimize asset utilization to avoid unnecessary costs § Consolidate infrastructure and eliminate overlap or duplication of underused services § Ensure that infrastructure investments are flexible and scalable to meet reorganization needs § Leverage legacy infrastructure and available resources Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 15
How Does Cisco Support Connected Government in Monetary Agencies? § Streamlines revenue process flow Identify common best practices and functions Manage costs Establish feedback mechanism that reduces errors Refocus staff from back to front-office functions Select common practices/functions that can be shared across government agencies and the private sector Increased revenue § Improves service quality, relevance, and delivery to citizens Increase citizen satisfaction Increase take-up of entitlements by citizens Reduce the number of taxation appeals § Increases compliance Establish security and privacy policies and systems § Optimizes usage of assets Provide support for an aging workforce/population Leverage the largest resource pool available by enabling real-time collaboration with remote subject matter experts Lower operational expense More efficient government Source: John Goggin, CIO for New York State Department of Taxation and Finance Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 16
Example Scenario: Tax Preparation A woman goes online to electronically file her taxes. In filling out the form, she realizes she is unsure about how to answer a question. Since there is no option to have her question answered online, she calls the revenue-collecting agency and is put on hold for nearly an hour. Applying to Filing Takes One Month A representative finally attends to her call, but does not have access to the appropriate resources and is unable to adequately answer her question. Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. The taxpayer is forced to terminate her online form and instead submit her protest in the mail. Cisco Public A month later, she finally receives her answer and is instructed to file her taxes (and additional required paperwork) in the mail. 17
What’s Possible: Tax Preparation in a Connected Government A woman goes online to electronically file her taxes. She is able to draw on her previous year’s tax return, which was prepared by an independent party. In filling out the form, she realizes she is unsure about how to answer a question. She clicks on the “live help” button and a chat window opens with a tax auditor. He is able to view her background information, enlist the support of external agency employees in real time, verify her charitable contributions, and answer her question on the spot. Applying to Filing in Less than One Hour She successfully completes her online form and sets up a payment arrangement. Additionally, the tax auditor notes her trouble with the form’s question and realizes that many other citizens have also needed help in that same area. He reports the problem, the question on the form is reworded, reducing the number of citizen inquiries—and saving all parties time and money. 6 Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 18
Example Scenario: Cross-Agency Collaboration Erica is married to Tom. They have a six-year-old son and Erica has just given birth to a baby girl. Erica is giving up her job for six months to go on maternity leave. Tom has a job, but it is relatively low-income. The couple is worried about how they will survive financially. They try to contact various government departments, but find it difficult to get through on the phone. Citizen Need Is Not Met When they do get through, they have to give the same information repeatedly, and the advice they receive about their liabilities and entitlements is incomplete and confusing. Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public Meanwhile, the government employees are frustrated since they must contend with outdated equipment (which lacks necessary functionality) and are unable to give comprehensive service. 19
What’s Possible: Cross-Agency Collaboration in Connected Government Erica and Tom return home from the hospital with their new baby. Soon afterward, both Tom and Erica receive a text message congratulating them on their new baby and informing them that they can either go online or telephone the contact center for further information about their new tax and benefit liabilities and entitlements. The couple chooses to go online. They type in their ID and password, and are presented with all of their new financial details (e. g. , tax code, family allowance entitlement, and entitlement to salary top-up). Citizen Need Met Immediately The couple is pleased that their information is already in the system, but they decide that they would like to talk to someone in the contact center to inquire about what their liabilities and entitlement position would be if Erica did some occasional work. Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public The person they reach on the call (in a virtual contact center, working from home) conferences in colleagues from relevant departments, so that Tom and Erica can receive all the advice they need and resolve their tax liabilities and entitlements online (including providing a digital signature). 20
How Do I Get There? Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 21
Cisco Connected Government Roadmap § Lays the groundwork for advanced citizen, government, and business services § Each phase improves an agency’s ability to share and manage real -time information Work from inside out Intra-agency focus 1 Interagency focus Enhances agency’s ability to serve citizens wherever they are and whenever they need assistance Phases 1 to 3 2 Enables connectivity, communication, and collaboration between agencies Increases service effectiveness and efficiency Phases 3 to 6 Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 22
Phase 1—“Siloed” Information and Communications Systems Monetary Agency Remote radio communications not integrated into enterprise and cannot stream video or data “Siloed” Government LEVEL 1 DMZ Dedicated voice network cannot seamlessly deliver voice, video, and data to local force or support agencies Internet One failure here could disable access to records and logistics systems PSTN Data Network Connectivity to data center is potential single point of failure Increased cost and complexity Lack of any-to-any voice, video, or data real-time communication Data-Center Systems (Data) Data Center Presentation_ID Tax Office © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public Mobile Network 23
Phase 2—Intra-Agency Collaboration Monetary Agency High-availability Network sustains High Availability network sustains operations through disruptions Security Services Voice, Video, Data/High-Availability Network Access Common network carrying voice, Converged Network: Seamless video, and integration, single applicationdata information that can be securely accessed across network to manage and secure the agency Consolidated data centers offers voice, video, and data anywhere to entire workforce on the network High-Availability Core Network High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Mobile force still cannot access data from remote sites; secure remote connectivity needed High. Availability Network Qo. S Data Center Presentation_ID Tax Office © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public Mobile Network 24
Phase 3—Integrated Remote Resources Monetary Agency VPN Remote Access—Securely extends real-time voice, video, and data collaboration to information sharing to remote resources (including private sector) Tax Consultant Security Services Voice, Video, Data/High-Availability Network Access Remote. Access VPN Mobile Auditor Identity Services High-Speed, High-Availability Mobile force becomes fully Network Access Voice, Video, Data/Resilient Branch Network Access integrated into agency networking solution to publish and receive realtime enterprise data Center Data (inspections, contracts, etc. ) Systems (Voice, Video, Data) Data Center Mobility Services Presentation_ID Tax Office © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public Mobile Network 25
Phase 4—Interagency Collaboration Monetary Agency Tax Office 2 HQ Tax Consultant Collaboration Services Voice, Video, Data/High-Availability Network Access Network Infrastructure High-Availability Services Core Network Mobile Auditor Interagency integrated into Remotecommunications network Access VPN integrated voice, supporting video, and data for seamless collaboration (public/private) High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Data-Center Systems (Voice, Video, Data) Data Center Presentation_ID Tax Office 1 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public Mobile Network 26
Phase 5—Interagency Infrastructure Sharing Tax Office 2 HQ Monetary Agency Tax Consultant Mobile Worker/Partner Application Delivery Services Voice, Video, Data/High-Availability Network Access Site-to-Site VPN Data-Center Systems (Voice, Video, Data) Tax Office 2 Data Center High-Speed, High-Availability Network Access Storage & Compute Voice, Video, Data/Resilient Branch Network Access Virtualization Services Second agency data center IT infrastructure shared across agencies – improving resource utilization and accountability for tax dollars Tax Office © 2007 Cisco Systems, Inc. All rights reserved. Mobile Auditor Remote. Access VPN High-Availability Core Network High-Speed, High-Availability Network Access Presentation_ID Voice, Video, Data/High-Availability Network Access Cisco Public Voice, Video, Data/Resilient Branch Network Access Data-Center Systems (Voice, Video, Data) Tax Office 1 Data Center Mobile Network 27
Phase 6—Interagency Information Sharing and Shared Services Monetary Agency Tax Office 2 HQ Tax Consultant Remote Worker Voice, Video, Data/High-Availability Network Access Site-to-Site VPN Network Virtualization High-Speed, High-Availability Network Access Application Protocol Voice, Video, Data/Resilient Branch Network Access Optimization Services Voice, Video, Data/Resilient Branch Network Access Tax Office 1 Data Center Presentation_ID Mobile Auditor Remote. Access VPN High-Availability Core Network High-Speed, High-Availability Network Access Data-Center Systems (Voice, Video, Data) Voice, Video, Data/High-Availability Network Access Data-Center Systems (Voice, Video, Data) Tax Office 2 Data Center Tax Office 1 © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public Mobile Network 28
How Cisco Helps Your Agency Become a Connected Government § Cisco® solutions demonstrate how to apply previous success in a connected government through Assessment tools to create Connected Government Roadmap Reference architectures that represent Cisco best practices developed from real-world deployments § Cisco and partner services that coordinate government processes to coincide with technical capabilities Align incentives, policy, performance management, rewards, and funding to encourage services sharing Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 29
Customer Case Studies Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 30
London Stock Exchange Challenge § Identify high-performance system to accommodate significant increase in trading volume § Expedite and enhance delivery of pricing information to the London market § Improve international competitive positioning Solution § IP infrastructure for internal network plus separate Cisco-based network that supports more than 100 servers that comprise London Stock Exchange’s Infolect system—all based on the Cisco Service-Oriented Network Architecture (SONA) Benefits § Increased speed of information delivery—out-delivers any exchange worldwide § Reduced message delivery time—from 30 seconds to 2 milliseconds § Improved confidence in order execution § Reduced cost of ownership—double-digit percentage Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 31
“The Cisco infrastructure enables the London Stock Exchange to develop, test, and deploy new software logic much faster and more costeffectively. ” Robin Paine Chief Technology Officer, London Stock Exchange Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 32
Belgian Ministry of Finance Challenge § Reduce number of locations from 500 to 150 § Identify flexible technology that would support simplified, easy moves, reorganizations, add-ons, and changes Solution § Centralized high-availability integrated voice-video-data infrastructure § IP telephony scalable to 21500 phones across 150 locations § Cisco Unity® unified messaging and other integrated voice-data applications Benefits § Heightened productivity for employees and constituents § User mobility, flexible organizational structuring § Increased access for constituents § Reduced operating expenses, centralized service management Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 33
North Rhine-Westphalia Finance Authority Challenge § Upgrade existing PBX system comprised of disparate elements and service partners § Decrease operational costs and efforts § Create a flexible infrastructure to support transformation § Enhance service delivery to users with consistent interface Solution § Simplified software-based telephone system, centrally managed and supported, which will scale to meet needs of 30000 users across administration’s 145 locations § WAN infrastructure § Integrated data-voice-video network Benefits § Decreased calling costs § Decreased operational costs § Centralized call record accounting § Worker mobility § Greater operational flexibility Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 34
izn in Lower Saxony, Germany The Challenge § Increase data-storage facilities § Decrease operating costs and standardize operations § Use IP-based technologies within SAN environment to offer more cost-effective services The Solution § Cisco® Business-Ready Data Center deployed across two separate data centers § Data center is accessible via izn. Net The Benefits § Reduced overhead costs § Optimized network availability § IP-based protocols allow lower-cost service options Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 35
Austrian Federal Data Center The Challenge § Implement electronic filing system The Solution § Cisco® Catalyst® 6500 Series switches § Cisco Catalyst 3550 Series switch and Cisco 7200 Series core router § Cisco VPN 3000 Series concentrators § Cisco PIX® 525 security appliances § Dual Cisco 7200 Series routers linked to data center The Benefits § Secure, high-performance network improves efficiency by 10 to 15 percent § 99. 7 -percent network availability helps move agency toward paperless system Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 36
“Cisco has performed very well, particularly in areas of critical importance to the project, such as the design and implementation of the metropolitan-area network, the data center, and redundancy, as well as firewalls and content switching. ” Herr Kurt Fleck Project Leader of ELAK Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 37
The Road Forward Use the Connected Government Assessment Tool to discover how your network can work best for you Compare department mission and strategy with IT capabilities Baseline current IT capabilities Define IT capabilities and mission objectives gap Develop phased IT roadmap Coordinate process and policy change with IT investment plan Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 38
Why Cisco? Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 39
Setting Cisco Apart from the Rest Unmatched technical expertise Unrivaled partnerships Industry-leading, interoperable, standards-based solutions Enabler of responsive environment that outpaces changing demands Cisco® Capital finance programs Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 40
Cisco Connected Government—A Networking Approach Built to Last Customized design based on proven best practices Continuously expanding functionality Easily scalable architecture Modular network deployment based on integrated components Optimal performance Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 41
Government Leasing § Single monthly payment § Bundled products and services § Single financing contract § Below commercial-market rates § Ease of administration § Cost-effective, comprehensive solution Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 42
Government Leasing Products § Lease to Ownership Plan (LTOP) Installment Purchase Plan—uses capital funds Purchase title passes upon final payment § Lease with Option to Own (LWOO) Operating lease with option to own—lease payments with fixed purchase option buyout, or fair market value § Uses O&M funds annually End-of-term options—return, renew, buyout, upgrade Technology refresh upgrade before/at end of term Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 43
Contact Us Today § For more information about Cisco® Connected Government or to schedule an assessment, call your Cisco representative or reseller today. § You can also visit us online at: http: //www. cisco. com/go/partnerlocator/555 Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 44
Q and A Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 45
Presentation_ID © 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 46
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