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CIFI Seminar 23_10_2008 IRIS International Railway Industry Standard The global Quality Standard for the CIFI Seminar 23_10_2008 IRIS International Railway Industry Standard The global Quality Standard for the Railway Industry Naples – 23 October 2008

IRIS History 1/2 n 1999: During the UITP General Assembly in Hong Kong, Operators IRIS History 1/2 n 1999: During the UITP General Assembly in Hong Kong, Operators have complained about poor product quality and bad reliability of some Rolling Stock and requested to improve the quality of the Supply Chain. n 2000: In Germany most of the railway equipment manufacturers complained about the number of different requirements and audits from system integrators and operators and requested rationalization. n 2000 – 2004: two different Working Groups set by Alstom and Siemens-Bombardier worked independently to find solutions. n April 2004: Alstom, Bombardier and Siemens started cooperation. n 2004: birth of the RIC (Railway Industry Cooperation) with the objective to develop a system to increase the quality of processes and products in the railway supply chain. n 2005: As soon as a draft of the standard was developed the name was changed into IRIS (International Railway Industry Standard). CIFI Seminar 23_10_2008 2

IRIS History 2/2 n May 2005: UNIFE General Assembly accepted the integration of IRIS IRIS History 2/2 n May 2005: UNIFE General Assembly accepted the integration of IRIS Group. n July 2005: Constitution of IRIS Group with participation of system integrators and equipment manufacturers. n Sept-Oct. 2005: Validation phase of the IRIS System (pilot audits). n March 2006: The IRIS Management Centre was fully staffed and the system was fine tuned according to the feedbacks from the validation phase. n May 2006: IRIS Rev 00 was officially launched on the UNIFE General Assembly in Geneva. n November 2007: IRIS Rev 01 was launched on the market (incl. Signalling). n June 2008: Addendum, 19 th June 2008 was launched (incl. Maintenance) CIFI Seminar 23_10_2008 3

objective IRIS aims to continue to develop and implement a common global system for objective IRIS aims to continue to develop and implement a common global system for the evaluation of Business Management Systems specific to the railway industry, comprising: u an international standard based on the principles of ISO 9001 for the business management systems requirements in the railway industry u derived from the standard a questionnaire, u an evaluation process with an assessment guideline to be performed by approved certification bodies, u a web-based IRIS Portal (database) and Audit-Tool (Software). CIFI Seminar 23_10_2008 4

Industry trends globalisation innovation CIFI Seminar 23_10_2008 concentration standardisation 5 Industry trends globalisation innovation CIFI Seminar 23_10_2008 concentration standardisation 5

The Organization System Integrators Equipment Manufacturers UNIFE Presiding Board Operators Nomination Agreement UNIFE IRIS The Organization System Integrators Equipment Manufacturers UNIFE Presiding Board Operators Nomination Agreement UNIFE IRIS Steering Committee Rules of Procedure IRIS Advisory Board (IAB) Operators and IRIS Steering Committee IRIS Technical Forum For Improvement Permanent or ad hoc IRIS Working Groups representatives Auditor Validation Committee (AVC) Approval, Validation & Follow up Auditors tied up with CBs CIFI Seminar 23_10_2008 Auditor Pool IRIS Management Centre (UNIFE) Framework Agreement Approval & Contract Certification Body 1 * Certification Body x * Client 2 Client 3 Client 1 Client n Request for 6 Certification

What makes the difference to ISO? CIFI Seminar 23_10_2008 7 What makes the difference to ISO? CIFI Seminar 23_10_2008 7

What makes the difference to ISO? 1. An adequate level of formalization : n What makes the difference to ISO? 1. An adequate level of formalization : n 15 procedures to be documented (ISO 9001: 6) n 21 processes required (ISO 9001: 3) 2. Pre-requisites before starting the audit : n Readiness review (mandatory now) n 12 KO questions 3. Scoring metholodogy : n Questionnaire (open questions, closed question, KO…) n Improvement actions to increase score year by year CIFI Seminar 23_10_2008 8

What makes the difference to ISO? 4. Specific rules controlling: n Certification Bodies: global What makes the difference to ISO? 4. Specific rules controlling: n Certification Bodies: global presence, railway experience, targets to meet, . . . n Auditors: auditing and railway experience, training and exams conduct by IMC, yearly case study renewal, scope assignment. . . n Certification process: remote functions, auditor performance evaluation, compensative and rewarding approach, software support. . . CIFI Seminar 23_10_2008 9

It’s a global standard! n 4 official languages (EN, FR, GE, IT) : n It’s a global standard! n 4 official languages (EN, FR, GE, IT) : n Additional translations will be performed under National associations responsibility (Russian, Spanish, Czech, Ukrainian, …) Chinese? n A powerful Audit-tool : n We push for internal assessment by the companies n A dedicated website-database : n Information is managed with different levels of restrictions: ð ð Available only with the consensus from the Company ð Public data: list of certified members, validity of certificate, scopes, general information about IRIS, FAQs, links, News, CB contacts. . . Non-detailed data: News for CBs and auditors, scope of the certificate. Detailed data: Audit reports, score, corrective&improvement action excel file, certificate, other documents from CB and from Company. CIFI Seminar 23_10_2008 10

Some current data about IRIS n IRIS Addendum 19 th June 2008 applicable n Some current data about IRIS n IRIS Addendum 19 th June 2008 applicable n 100 certificates issued, n 233 auditors trained and approved, n 53 Italian speaking one, n All scopes covered n 1773 booklets Rev 01 and 420 Audit-tool sold by end of September, n 13 global Certification Bodies approved, n 374 companies active in the IRIS Portal. CIFI Seminar 23_10_2008 4 languages questionnaire now!!! 11

Evolution of IRIS certificates by country Status: 2008 -10 -01 CIFI Seminar 23_10_2008 12 Evolution of IRIS certificates by country Status: 2008 -10 -01 CIFI Seminar 23_10_2008 12

Auditor languages and scopes CIFI Seminar 23_10_2008 13 Auditor languages and scopes CIFI Seminar 23_10_2008 13

Where are we going? CIFI Seminar 23_10_2008 14 Where are we going? CIFI Seminar 23_10_2008 14

IRIS Group strategy Supply chain Operators 2009 System Integrators 2007 2006 Equipment Manufacturers CIFI IRIS Group strategy Supply chain Operators 2009 System Integrators 2007 2006 Equipment Manufacturers CIFI Seminar 23_10_2008 Rolling Stock 2008 Signalling Maintenance IRIS scope 15

Next steps n Communication actions: n Inno. Trans (Berlin, Germany) - Sept. 23 th- Next steps n Communication actions: n Inno. Trans (Berlin, Germany) - Sept. 23 th- 26 th, 2008 n Rail Tech Asia (New Dehli, India) – 13 -15 May 2009 n 2 nd IRIS Conference (Brussels, Belgium) in Autumn 2009 n Integration of ISO 9001: 2008 changes (in progress) n IRIS Training and presentation in USA, Middle East, China… n Operators are working to improve the current Standard for the benefit of all Railway stakeholders rev 02 in mid 2009 CIFI Seminar 23_10_2008 16

Your contacts UNIFE – IRIS Management Centre Avenue Louise, 221 1050 Bruxelles Belgium CIFI Your contacts UNIFE – IRIS Management Centre Avenue Louise, 221 1050 Bruxelles Belgium CIFI Seminar 23_10_2008 Bernard Kaufmann Giuseppe Greco Nevena Petrova Tel: +32 2 642 23 36 Fax: +32 2 626 12 61 email: [email protected] org Web: www. iris-rail. org 17

Thank you for your attention See you soon on the IRIS Portal CIFI Seminar Thank you for your attention See you soon on the IRIS Portal CIFI Seminar 23_10_2008 18

CIFI Seminar 23_10_2008 19 CIFI Seminar 23_10_2008 19