Chatbots 101 www. chatbots. co. uk info@chatbots. co. uk 0121 247 3628
Health Warning TLAs Ahead © 2006
What is a chatbot? A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person. - Wikipedia © 2006
What is a chatbot? Virtual Assistant Virtual Helper Virtual Agent Virtual Customer Service Assistant Web Assistant © 2006 Virtual Customer Service Agent
What is a chatbot? © 2006
How does a chatbot work? © 2006
How does a chatbot work - Interface Speech ? Input Text © 2006 Speech Output
How does a chatbot work - Cases <aiml> <category> <pattern>HELLO * </pattern> <template> <random><li>Hello World!</li><li>Hi</li></random> </template> </category> </aiml> © 2006
Case Dimensions 1 How do Daden operate? When was Daden founded? Who owns Daden? Where are Daden based? What do Daden do? What are Daden? © 2006
Case Dimensions 2 What do Daden do? Rephrasing Subsidiary Questions Alternate answers © 2006
How does a chatbot work - Modules Internal External Generic External Specific Time RSS Amazon User Memory RDF/ATOM Google Conversation Memory REST RSSWeather RPC-XML BBC News SOAP Wikipedia Screenscrape e. Mail Garbage Learning Mood Emotion © 2006 Gossip Dream
How does a chatbot work - Management Learn from all users, all inputs Convo-logging © 2006 Jabberwacky ALICE Halo Brian Question users Learn from the web Hybrids
How does a chatbot work? © 2006
Is it Artificial Intelligence? © 2006
How do organisations use chatbots? © 2006 As guides As newscasters As an alternative to a FAQ As survey takers As teachers and trainers As interpreters for the visually impaired As virtual sales people As customer service assistants As personal assistants
Why do organisations use chatbots? Differentiate their site/campaign/content Build identification/empathy Increase usage and loyalty Increase trust Improve usability In order to: Increase sales Increase customer retention Increase course completion and information retention © 2006
Who’s Using Chatbots and Avatars? © 2006
Chatbots 101 www. chatbots. co. uk info@chatbots. co. uk 0121 247 3628
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