Characteristics of an effective team • Clear purpose • Informality • Participation • Listening • Civilized disagreement • Consensus decisions • Open communication • Clear roles and work assignments • Shared leadership • External relations • Style diversity • Self-assessment
Types of team structure The Functional Team The Self-Directed Team Cross-functional Team
Key benefits of team working • Creativity • Satisfaction • Skills • Speed • Sounding board • Support
Benefits of team working in hypermarket “Ashan” for the organization Criteria Evaluation “Synergy effect” Well done Efficiency of completing complex tasks Satisfactory Speed of completing tasks High staff morale Excellent
Benefits of team working in hypermarket “Ashan” for the individual team member Criteria Evaluation Sense of belonging Good Sense of importance Excellent
Attributes needed by a team leader • Sociability and Interpersonal skills • Self-confidence • Dominance • Drive for responsibility • Fluency of speech • Drive for achievement and desire to excel • Emotional balance and control • Knowledge • Creativity • Task orientation and interest in work
Ways a leader motivates team members Be positive and set a good example for the team. Share information on projects and business openly with the team. When possible, let team work through their conflicts, but be ready to resolve negative conflict and bad situations before team morale is damaged. Give feedback for improvement when necessary in a positive and thoughtful way. Show appreciation for the work team does using different methods for rewarding team and members. If a team request or member idea is not understood, ask for clarification or examples. Actively listen to team complaints, ideas, and improvements. Allow the team to evaluate its leader and suggest improvement ideas to help the team with respect, trust, and confidence in their leader. Show confidence in the team by supporting their work and needs. Do periodic team assessments with the members on how the team is doing as a way to increase awareness of what is right and identify opportunities for improvement.