Chapter 9 Knowledge Audit and Analysis Knowledge

Chapter 9 Knowledge Audit and Analysis

Knowledge Analysis How we can define the exact problem and its roots. n Knowledge n – consulting : production of service based on knowledge – software : production of information based on knowledge – commodity production : physical goods – publishing : service Chapter 9 Knowledge Management 2

8 Stages of Knowledge Growth n Compare how your company ranks along this scale. 1 Pure art In expert’s head. Keep repeating process. TK EK Chapter 9 Knowledge Management 3

Ranking Characteristics of Knowledge Work and Processes Chapter 9 Knowledge Management 4

8 States of Knowledge Growth Making Coffee Total Ignorance Pure Art Awareness Chapter 9 Knowledge Management 5

8 States of Knowledge Growth Measure เชน การตดสนค ดตางๆ Control of the mean Chapter 9 Knowledge Management 6

8 States of Knowledge Growth process capability process characterization Chapter 9 Knowledge Management 7

8 States of Knowledge Growth know why เชน โปรแกรมค ำนวณภาษ complete knowledge Chapter 9 Knowledge Management 8

Knowledge Analysis n ART SCIENCE n TK EK n Most companies are at stage 2 or 3. Chapter 9 Knowledge Management 9

8 States of Knowledge Growth n Example : Making Coffee stage 1. Total Ignorance : ไมทราบวารสชาตกาแฟ อรอย หรอ ไมอรอย อยางไร stage 2. You can tell good from bad. stage 3. n n Chapter 9 You have created a list of variables : สามารถบอกไดวาอะไรบางทมผลทำใหร สชาตของกาแฟอรอย เชน อณหภมของนำ ความขมปรมาณของกาแฟ ขนาดในการบดกาแฟ You can determine the significant of variables. ขมไป, จดไป , เขมขนไป , ใชผงกาแฟบดเกา : กาแฟไมอรอย เมลดกาแฟบดนานนอยกวา 2 ชม. : Knowledge Management 10 กาแฟไมอรอย

Knowledge Analysis stage 4. You can now measure the variables. นำหนกของกาแฟทใชชง อณหภมทแนนอนขณะชง อณหภมกาแฟขณะบรการลกคา ชวงเวลาในการบดผงกาแฟและชงกาแฟ stage 5. Repeatable Methodology or Recipe typically considered good coffee stage 6. Repeatable Methodology + Localized Adaptability Columbia coffee, Italian supreme, Starbucks house brand Chapter 9 Knowledge Management 11

Knowledge Analysis stage 7. A Formal or Informal Model 0. 56* weight of coffee + 0. 12* volume of water = 1. 414 specify the approximate relationship between variables stage 8. Perfect Knowledge perfect coffee never had and never know. Chapter 9 Knowledge Management 12

Diagnostic Questions to Evaluate Each Unit of Knowledge Analysis Chapter 9 Knowledge Management 13

Knowledge Audit Team n Audit team should come from the following functional areas: n Corporate strategist : goal setting n Senior management : align long term KM vision and business strategy n Human resource manager : understand of employee skills n Marketer : picture of actual market performance of the firm n Information Technologist : bring in knowledge, skill, and expertise technology implementation n Knowledge Analyst : integrate input to the audit team for knowledge assets Chapter 9 Knowledge Management 14

Knowledge Audit and Analysis Process ม 4 ขนตอ น 1 2 3 internal benchmarking 4 Chapter 9 Knowledge Management 15

The Knowledge Audit Process 1 Chapter 9 Knowledge Management ขนตอ นท 1 16

The Ideal State in Knowledge Audit ขนตอ นท 2 2 Chapter 9 Knowledge Management 17

Optimum benchmark values Chapter 9 Knowledge Management ขนตอ นท 2 18

Measuring Knowledge Assets Chapter 9 Knowledge Management ขนตอ นท 2 19

Selecting the audit method ขนตอ นท 3 3 Chapter 9 Knowledge Management 20

Selecting the audit method n intangible ขนตอ นท 3 asset – employee know how – reputation – organization culture Chapter 9 Knowledge Management 21

Selecting the audit method Chapter 9 Knowledge Management 22

Selecting the audit method Chapter 9 Knowledge Management 23

Selecting the audit method Chapter 9 Knowledge Management 24

Selecting the audit method Chapter 9 Knowledge Management 25

Selecting the audit method Chapter 9 Knowledge Management 26

Document Knowledge Asset 4 Chapter 9 Knowledge Management ขนตอ นท 4 27

ขนตอ The Capability Framework for นท Positioning Knowledge-Related Assets 4 Chapter 9 Knowledge Management 28

ขนตอ The Capability Framework for นท Positioning Knowledge-Related Assets 4 Chapter 9 Knowledge Management 29

Determining the strategic K-spot Best case for KM EK TK Most company Chapter 9 Knowledge Management 30

Discussion Group Chapter 9 1. What is the state of your company’s knowledge growth (1 to 8), please give the reason. n. 2 Define your company’s knowledge audit team. 2. 1 เสนอวา. . . . ถาเปนไปได โดยไมมขอจำกด ใครควรจะอยใน ทมตรวจสอบความร บาง จงจะเปนผลดทสดตอองคกรในกลมของ คณ ตามทฤษฎ 2. 2แจงดวยวา. . . . ตามความเปนจรง ระบบทกลมของคณออกแบบนน ม ทมตรวจสอบความร ทำไดดกเปอรเซนตของทควรจะเปน Knowledge Management 31 Chapter 9 เพราะเหตใด n

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