Chapter 31 On the Job Designingbeautyacademy com

Chapter 31 On the Job Designingbeautyacademy. com

* first job: prioritize goals * commit to personal rules - conduct - behavior * guides you through career

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Moving from School to Work * needs of the salon and clients - ahead of your own * be on time * perform - services - functions Nmmu. ac. za

Cannot just take the day off - inconveniences clients ~ may not return - coworkers ~ resentful

Out In The Real World - determine the position that is right for you - evaluate your skills

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Thriving in a Service Profession * work revolves - servicing clients *majority - truly appreciate your work *show their appreciation -with their loyalty

Points to guide you • Put other first * needs of salon and clients • Be true to your word * tell the truth * do what you say you will

• Be punctual * on time is respectful • Be a problem solver * find ways to resolve • Be a lifelong learner * interesting directions

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Salon Teamwork * practice and perfect - people skills - team player • Strive to help

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• Pitch in * needs to be done • Share your knowledge • Remain positive

• Become a relationship builder * working relationships • Be willing to resolve conflict * work constructively -valued member

• Be willing to be a subordinate * beginners - down in pecking order • Be sincerely loyal * salon/management * staff/clients

The Job Description * behave appropriately * perform services * conduct business professionally

Job description: * document outlines - duties and responsibilities - particular position

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Fulfill: * future at salon * financial rewards

Outlines: * attitudes expected * opportunities that are available

Compensation Plans • Salary (hourly rate) * best way to start out * based on minimum wage *** flat rate - $ per hours worked

Not in 2012 edition FYI * high points * low points * guaranteed $ -protect you in slow periods Mediabistro. com

*set salary *overtime -more than 40 hours

• Commission * percentage of revenue salon takes in * offered once employee has built up a loyal clientele * direct result of amount of service $ you generate. Iandrinstitue org

* based on percentage - range 25 - 60 % * depends - length of time - performance levels

* until at least 2 years of service: - may not be able to make a living on straight commission

• Salary Plus Commission * receive both * motivates - more services - increasing productivity

• Tips * tipping policy * no tipping policy * usual-15% * tracked and accounted - as income tax * beneficial for loan/mortgage

Employee Evaluation * ask for feedback ~improves technical abilities ~customer service skills * ask senior stylist - sit in on client consultation ~ where to improve

* manager observe - technical skills - ways to work more quickly and efficiently * evaluate skills selling retail products

* benefits your learning process Freeindex. co. uk

Find a Role Model * someone who has the kind of success you want ~ What do they do? ~ treat clients ~ treat staff/manager ~ book appointments

~ continuing education ~ formulate color ~ attitude toward work ~ handle crisis/conflict

~ go for advise ~ If having a problem, listen not argue ~help from skilled, experienced co-workers helps you achieve your goals

Managing Your Money • Requires financial understanding and planning *plan for the future

In corporate structure: *health and dental insurance *retirement accounts *savings accounts Others must plan on for these on their own

Meeting Financial Responsibilities • Responsible adults: *pay back their debts • Defaulting *serious consequences to your credit

• Know what you owe *what you earn • Make informed decisions about where your money goes

Personal Budget • Create a personal budget • Can be simple to extremely complex • What your needs are *standard monthly expenses

• Keep track • Plan ahead (bigger expenses) • Stick to a budget

• Spend less money *increase at end of month ~invest or save • Work more hours *salon is busiest *come early *stay late • Increasing service prices *each year or two

Seek Professional Advice • Seek out advice of experts • Reduce credit card debt • Invest/retirement plans • Be an informed consumer Read bullets

Discover the Selling You • Enormous opportunities • Ticket upgrading/upselling services *recommending and selling additional services • Retailing *recommending and selling products to clients for athome care

Principles of Selling • Feel good about providing valuable services • Success in sales: *ambition *determination *good personality *sell yourself • Clients must like and trust you

• Every client-potential purchaser • Recognize clients needs and preferences *foundation for success

• Recommend only what the client really needs • Adapt your approach • Be self-confident • Generate interest and desire

• Never misrepresent your services or products • Do not underestimate client’s intelligence • Deliver sales talk *relaxed friendly manner *demonstrate use • Do not oversell

Psychology of Selling • Figure out the reasons that might motivate someone to buy *vanity *personal satisfaction *solve a problem

• Offer honest and sincere advice • Best interests of client *first consideration • Ask every client *maintenance ~nails ~hands ~feet

• Place products in client’s hands • Advise-personal benefit *manageability *longer-lasting nail polish • Keep retail area clean, well-lit, and appealing • Inform about merits of using professional products

Keeping Current Clients and Expanding Your Client Base • Client base: *comes back to you • Birthday cards • Provide consistently good service • Be reliable

• Be respectful • Be positive • Be professional • Business card referrals • Local business referrals • Public speaking

Rebooking Appointments • Get client back while still in salon • Talk to him/her • Ask questions • Listen carefully to his/her answers

• Talk about condition of their hair • Hairstyling habits at home • Benefits of regular salon maintenance

On Your way • Getting started *steep learning curve • Practice makes perfect • Generous and experienced professionals *teach you tricks of the trade

• Commit to perfecting technical and customer service skills • Always be willing to learn • Reap the amazing benefits