Chapter 31 On the Job 2016 Edition Designingbeautyacademy

Chapter 31 On the Job 2016 Edition Designingbeautyacademy. com

* first job: prioritize goals * commit to personal rules - conduct - behavior * guides you through career

Moving from School to Work * needs of the salon and clients - ahead of your own * be on time * perform - services - functions Nmmu. ac. za

Cannot just take the day off - inconveniences clients ~ may not return - coworkers ~ resentful

Out In The Real World -determine the position that is right for you -evaluate your skills

Thriving in a Service Profession * career revolves around - servicing clients *majority - truly appreciate your work *show their appreciation -with their loyalty

Points to guide you • Put other first * needs of salon and clients • Be true to your word * tell the truth * do what you say you will

• Be punctual * on time is respectful • Be a problem solver * find ways to resolve • Be a lifelong learner * interesting directions

Salon Teamwork * practice and perfect - people skills - team player • Strive to help • Pitch in * needs to be done

• Share your knowledge *also be willing to learn from coworkers • Remain positive • Become a relationship builder * working relationships • Be willing to resolve conflict * work constructively -valued member

• Be willing to be a subordinate * beginners - down in pecking order • Be sincerely loyal * salon/management * staff/clients

The Job Description * behave appropriately * perform services * conduct business professionally * document outlines - duties and responsibilities - particular position

Fulfill these duties: * future at salon * financial rewards Outlines: * attitudes expected * opportunities that are available

Compensation Plans • Salary (hourly rate) * best way to start out * slightly higher than minimum wage *** flat rate - $ per hours worked • set salary (not hourly) *overtime-more than 40 hours

Not in 2012 edition FYI * high points * low points * guaranteed $ -protect you in slow periods

• Commission * percentage of revenue salon takes in * offered once employee has built up a loyal clientele * direct result of amount of service $ you generate * based on percentage - range 25 - 60 %

* depends - length of time - performance levels * until at least 2 years of service: - may not be able to make a living on straight commission

• Salary Plus Commission * receive both * motivates - more services - increasing productivity

• Tips * tipping policy * no-tipping policy * usual-15% * tracked and reported - on income tax return * beneficial for loan/mortgage

Employee Evaluation * ask for feedback ~improves technical abilities ~customer service skills * ask senior stylist - sit in on client consultation ~ where to improve

* manager observe - technical skills - ways to work more quickly and efficiently * evaluate skills selling retail products * benefits your learning process

Find a Role Model * someone who has the kind of success you want ~ What do they do? ~ treat clients ~ treat staff/manager ~ book appointments ~ continuing education ~ formulate color

~ attitude toward work ~ handle crisis/conflict ~ go to these professionals for advise ~ If having a problem, listen not argue ~help from skilled, experienced co-workers helps you achieve your goals

Managing Your Money • Requires financial understanding and planning *plan for the future In a corporate structure: *health and dental insurance *retirement accounts *savings accounts Others must plan on for these on their own

Repayment of Your Debts • Responsible adults: *pay back their debts • Defaulting *serious consequences to your credit Know what you owe *what you earn Make informed decisions about where your money goes

Reporting Your Income • When you receive your paycheck -taxes/deductions removed • Completing yearly state taxes -report tips and other income (weddings, private residence, parties) • Serious legal consequences for not reporting -fines/jail time -decreasing your borrowing power -reduces amount of Social Security benefits • Lowers federal loans/grants available

Personal Budget • Create a personal budget • Can be simple to extremely complex • Depends on your needs *standard monthly expenses • Keep track of where your money goes • Plan ahead (bigger expenses) • Stick to a budget

Giving Yourself a Raise • Spend less money *increase at end of month ~invest, save or pay down debt • Work more hours *salon is busiest *come early *stay late • Increasing service prices-when client base is established *each year or two-reasonable amount • Retail more-makes you more money

Take a few minutes and complete the Personal Monthly Budget Worksheet (not in book-use handout) for some items-estimate- example #8.

Seek Professional Advice • Seek out advice of experts • Reduce credit card debt • Invest/retirement options • Be an informed consumer Read bullets

Discover the Selling You • Enormous opportunities • Ticket upgrading/upselling services *recommending and selling additional services • Retailing *recommending and selling products to clients for at-home care

Principles of Selling • Feel good about providing valuable services • Success in sales: *ambition *determination *pleasing personality *sell yourself • Clients must like and trust you • Every client-potential purchaser

• Recognize clients needs and preferences *foundation for success • Be familiar with features and benefits • Recommend only what the client really needs • Adapt your approach • Be self-confident • Generate interest and desire

• Never misrepresent your services or products • Do not underestimate client’s intelligence • Deliver sales talk *relaxed friendly manner *demonstrate use • Do not oversell

Psychology of Selling • Figure out the reasons that might motivate someone to buy *vanity *personal satisfaction *solve a problem • Offer honest and sincere advice • Best interests of client *first consideration • Ask every client *maintenance-nails, hands, feet Focus On!!! 1070 Activity

• Discuss products as you are using them • Place products in client’s hands • Advise-personal benefit *manageability *longer-lasting haircolor • Keep retail area clean, well-lit, and appealing • Inform client’s about promotions or sales • Inform about merits of using professional products-offer quick styling lesson

Keeping Current Clients and Expanding Your Client Base • Client base: *comes back to you • Birthday cards • Provide consistently good service • Be reliable • Be respectful

• Be positive • Be professional • Use e-mail addresses/social media • Business card referrals • Local business referrals • Public speaking

Rebooking Appointments • Get client back while still in salon • Talk to him/her • Ask questions/Listen carefully to his/her answers • Talk about condition of their hair • Hairstyling habits at home • Benefits of regular salon maintenance

On Your way • Getting started *steep learning curve • Practice makes perfect • Generous and experienced professionals *teach you tricks of the trade

• Commit to perfecting technical and customer service skills • Always be willing to learn • Reap the amazing benefits