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Chapter 10 Accommodation Sector 1 Chapter 10 Accommodation Sector 1

Introduction l Canada – more than 300, 000 rooms – 8700 hotels and motels Introduction l Canada – more than 300, 000 rooms – 8700 hotels and motels l 172, 300 workers = 12% tourism related jobs l One of the larger employers 2

History l l l l Middle ages (1200) hospitality was a Christian duty Stagecoach History l l l l Middle ages (1200) hospitality was a Christian duty Stagecoach lines – inns Railway in N. A. – hotels Elevator invented 1853 – high-rise Hotel construction peak in 1920’s CPR – 1929 - Royal York – 1156 rooms 1930 -1935 – 85% American hotels bankrupt. 3

History – cont’d. l l l l After WWII – building began 1950 -60’s History – cont’d. l l l l After WWII – building began 1950 -60’s - hotel chains 1958 – 74 – major hotel building phase New architecture – atrium design 1986 – big building year in Canada 1990 -91 – recession hit hotel industry, occ = 58%, 9/11 - ? ? 4

Hotel classed l Type l Function l Location l Scale [ motel, hotel] [ Hotel classed l Type l Function l Location l Scale [ motel, hotel] [ resort, convention] [ city center, airports] [ budget, economy] 5

Motels/Motor Inns l l l 1950, s boom Highway system developed Automobile travelers Located Motels/Motor Inns l l l 1950, s boom Highway system developed Automobile travelers Located on roadsides Motel chains I. e. Holiday Inns – Kemmons Wilson 6

Hotels l Offer more services l High-rise l Urban centers 7 Hotels l Offer more services l High-rise l Urban centers 7

Resort Hotels l l l In N. A. developed with railway Banff Springs – Resort Hotels l l l In N. A. developed with railway Banff Springs – 1888 Algonquin, Greenbrier, W. V. Started for the very wealthy, now for everyone. Today have many more. 8

Convention Hotels l Most recent development l Started to be built in 1960’s l Convention Hotels l Most recent development l Started to be built in 1960’s l Cater to large group gatherings l Used for conventions, trade shows l Groups – political, religious, industry, etc. l Example? ? 9

Country Inns/B&B’s Small and cozy properties l Limited services l May have cabins/cottages Other Country Inns/B&B’s Small and cozy properties l Limited services l May have cabins/cottages Other types of lodging: l All-suite hotels l Micro-hotels l Atrium hotels l Casino hotels l Spa hotels l 10

. l All suite hotels l Residential Accommodations – cater to guests who live . l All suite hotels l Residential Accommodations – cater to guests who live on premises, company suites l Time Share Resorts l Hostels l Theme Park Resorts 11

Other classifications l Service level – budget/economy, standard, luxury l Rating – 5 star, Other classifications l Service level – budget/economy, standard, luxury l Rating – 5 star, Canada Select l Location – airport, downtown 12

Ownership l l l Individual – 50% of properties in N. A. Chain – Ownership l l l Individual – 50% of properties in N. A. Chain – multiple properties Leases Franchise- contract with a chain, pay 3 -6% Management contract- franchise does not own the property. Used when foreign ownership was forbidden 13

Chains l l l Holiday Inn Hilton Hyatt Marriot Renaissance Weston l l l Chains l l l Holiday Inn Hilton Hyatt Marriot Renaissance Weston l l l Ramada Big 8 Delta CP Hotels Sheraton 14

Holiday Inn l l l l l 2 nd largest chain Revolutionary at start. Holiday Inn l l l l l 2 nd largest chain Revolutionary at start. Pools Restaurants Air conditioning Baby sitters Free under 12 with parents TVs & phones in every room 15

Organization Departments l Rooms l Sales and marketing l Food and beverage l Human Organization Departments l Rooms l Sales and marketing l Food and beverage l Human resources l Accounting l Security l Maintenance and engineering l Purchasing 16

Accommodation Management Rooms Division l Front office l Reservations l Bell l Concierge l Accommodation Management Rooms Division l Front office l Reservations l Bell l Concierge l Housekeeping l 24/7 17

Factors affecting the Price Rack rate: published rate for room 1. Location – downtown Factors affecting the Price Rack rate: published rate for room 1. Location – downtown or on beach 2. Room location – poolside, view 3. Room size/features – jacuzzi, fireplace 4. Length of stay & season 5. Meals – EP, MAP 6. Special features- pool, spa 7. Special rates – corporate, senior, group 18

Terms Single- room with one bed Twin- room with 2 beds Twin double- room Terms Single- room with one bed Twin- room with 2 beds Twin double- room with 2 double beds Suite- one or more bedrooms and sitting area 19

Rates l Rack rate -full standard daily rate l Weekend rate- discount rate l Rates l Rack rate -full standard daily rate l Weekend rate- discount rate l Run of the house rate - discount for a group of rooms l Corporate- discount for business travelers 20

Meal plans l Continental breakfast- coffee, juice and a roll croissant or muffin l Meal plans l Continental breakfast- coffee, juice and a roll croissant or muffin l E. P. -European plan- room , no meals l A. P. - American plan- includes 3 meals + room l MAP- modified American plan- breakfast, dinner and room 21

Career Opportunities l Front desk l Housekeeping l Accounting l F & B – Career Opportunities l Front desk l Housekeeping l Accounting l F & B – culinary, catering, l Sales l Engineering l Spas and fitness centers 22