Chapter 1 Solutions to SHW Problem 1

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Chapter 1 Solutions to SHW

Problem 1 Operation (a) Forecast demand Area of OM (b) Forecasting Develop the curriculum Product design Assign faculty to classes Scheduling Admit students Schedule classes Process design Scheduling Register students Process design Order books SCM/ Inventory Management

Problem 2 • Redesign interior – Product design • Make or buy new materials – SCM • If buy new materials, find suppliers – SCM • May need to redesign assembly process – Process design

Problem 3 • Moved closer to Las Vegas – Closer to customer – Faster delivery – Lower transportation cost – All are SCM issues • Cut electricity cost by 40% – Operate from 5 am to 1: 00 pm – Scheduling issue

Problem 3 • Reduced workforce – Reduction in capacity • Redesigned production process to accommodate fewer workers – Process design

Problem 4 a. Inputs – – – – Students Faculty Staff Classrooms Buildings Library Computer labs

Problem 4 b. Output ─ Graduates with employable job skills c. Transformation process − − − The curriculum Lectures Tests Homework Papers internships

Case: Creature Care Animal Clinic Question 1 Staff M-F Schedule Wed. night Sat. 1/2 day Drs. Barr, Yen 3 nurses x Rotate Office mgr. x x x Office asst.

Question 1 • Two major problems – Scheduling – Inventory • Cause of problems? – No forecasting of demand for service by day – No forecasting of demand by item by time period

Case: Creature Care Animal Clinic Question 1 • Scheduling is inconsistent with daily demand for services – High demand on Saturday • Need 2 doctors on Saturday, but doctors rotated – High demand on Friday afternoon • Shortage of staff-- had to stay late – Low demand on Wed. night • Overstaffed

Case: Creature Care Animal Clinic Question 1 • No inventory management system – Excess inventory of some items – Shortages of other items – Multiple brands of same item • May or may not be a problem – Spoilage • Some meds passed expiration date

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