Change and Leadership in a business environment Jeff Chernoff Insurance and Trust jmc@iat. bz 813 -933 -7333
What do all of these words have in common n Penicillin n Napster n Amazon n Uber
Each of these words led to a change Penicillin changed Medicine n Napster changed the Music Industry n Amazon changed the way people purchase n Uber changed the way people travel n
Agenda Who am I n Emerging Leaders n Change in Business n. Q&A n
Who am I Worked in Higher Education n 2009 n 2010 Started in family business n
Emerging Leaders of Tampa Bay n n n Program is for young professionals age 21 35 A leadership organization affiliated with the Greater Tampa Chamber of Commerce Hub for Business/Professional Development Diversity and Inclusion/Community Outreach Catalyst/Public Policy
Change in Business 4 generations in business today n Businesses and Consumers want access faster n Industries who refuse to change are subject to the “Napster Effect. ” n
Change Specific to Insurance Average business owner is 52 n Automated vehicles impact on auto insurance and owning of vehicles n Life Insurance –living longer/technological advances in underwriting n Personal Injury through Social Media n It’s about the experience n
Communicating with Stakeholders Communicating based on generation (e. g. in person, phone call, e-mail, text, emoji) n Customer Service defined by each individual n Inter-generational conflicts n Benefits 401 K vs working from home – n
Review Who am I n Emerging Leaders of Tampa n Change in Business n Communicating with Stakeholders n
What did you want to hear, but have not yet?
What was most impactful, and what will you do differently?
Change and Leadership in a business environment Jeff Chernoff Insurance and Trust jmc@iat. bz 813 -933 -7333
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