Certification is a procedure to confirm

• Certification is a procedure to confirm compliance with the result of industrial activity, goods, services, regulatory compliance, through which a third party document certifies that the products work (the process), or service corresponds to specified requirements. " Thus, certification - the main tool in a market economy, allowing goods to ensure compliance with requirements of regulatory documents.

Hotel services subjects of obligatory certification: • 1. Services of hotels with restaurants; • 2. Services of hotels without restaurants; • 3. Services of campings and places for short-term residing the other: • services of youth camp sites and mountain shelters; • services of campings, including

• services of children's and student's summer camps; • services of the centers and rest houses; • services of resort establishments of improving character; • delivery in employment of the furnished premises for short term; • services with granting of berths in sleepers, cruise courts and other

Certification of hotel services in Ukraine • The procedure of obligatory certification services for accommodation provides a number of several key stages: • - Submission to the application for certification; • - decision on the application, indicating the certification scheme; • - execution of works under the chosen

• analysis of the results and the decision to grant a certificate of compliance; • deciding on the possibility of assigning a certain category; • issuance of certificate of conformity and the assignment of a certain category, the introduction of certified accommodation services in the Register of state certification system; • technical supervision of the provision of certified accommodation services.

Decision-making under the demand, with instructions of the scheme of certification • The certification body considers the demand the polling questionnaire, forms separate business on certification and, not later than one month from the moment of application, informs the applicant on the decision containing the basic conditions of

• In case of decision-making on impossibility of carrying out of following stages of certification, the demand comes back to the applicant with a written substantiation of the made decision. It is given to the applicant ten days from the moment of reception of the decision on refusal in carrying out of procedure of certification, for informing of body of certification on intention to eliminate the reasons which have formed the

• On the basis of the demand, the polling questionnaire and the positive decision concerning the submitted demand, the certification body gives to the applicant the contract on the organization and carrying out of a necessary complex of works on certification. As agreed carrying out of each separate stage can be accompanied by the conclusion of the separate contract. • After contract (contracts) signing, the applicant pays work cost (cost of each

• Rules of obligatory certification of services in time placing (residing) provide two schemes of certification. The first scheme provides inspections of means of placing for the purpose of an establishment of conformity of services to obligatory requirements of standard documents. The second scheme provides certification of a control system by quality concerning rendering of services in the placing, carried out at will of the applicant for the purpose of maintenance of confidence of body of certification in ability to regular rendering of services and conformity of hotel of a certain category.

Carrying out of a complex of the works provided by the chosen scheme of certification • For realization of a complex of works on certification by certification body the commission as a part of experts of body of certification, representatives of the central enforcement authority, structural divisions of culture and tourism of local state administrations (in the presence of the consent of their heads), experts of a hotel economy and tourism is formed. • For work on certification, the applicant is obliged to give the commissions all necessary materials, and also to give an easy approach in the premises

• Inspection of means of placing made by the commission consists of following stages: • A tentative estimation; • Check and an estimation of given services; • Registration of results of check;

• 1. At a stage of a tentative estimation the commission directs to the applicant the list of the documents necessary for carrying out of inspection (the appendix № 6 to legal consultation). • By results of the analysis of the given documents, the commission makes the conclusion concerning expediency of carrying out of the further stages of works. In case of the negative conclusion, the commission informs on it to the applicant and stops works under the demand till the moment of elimination of remarks. • In case of a positive conclusion the commission

• 2. In the course of carrying out of check and an estimation of services in placing the commission collects the fact sheet about means of placing by means: • - The analysis of the given documentation; • - The analysis of presence and a condition of the material base necessary for granting of services; • - The analysis of presence and a condition of the general technical equipment, random inspection of number fund;

• - The analysis of the nomenclature of the declared services; • - Full inspection of the premise which has been taken away for rendering of services in placing; • - The analysis of presence of qualified personnel; • - The analysis of measures on maintenance and systems of internal monitoring of safety and quality of granting of services; • - Inspections of means of the placing

• 3. Results of inspection and an estimation, conclusions and commission recommendations are made out in the form of the inspection certificate, with instructions of conclusions of the commission, recommendations about elimination by the applicant of discrepancies (with instructions of term of elimination), recommendations about periodicity of carrying out of technical control over conformity of hotel (hotel) of the appropriated category. • The certificate should be prepared in time, not exceeding five days from the moment of

• Period of validity of the certificate of the conformity which has been given out under the scheme, providing inspections of means of placing can't exceed three years. • At the initiative of the applicant certification of a control system by quality, concerning granting of services in placing is spent. Procedure of carrying out of certification is established by body of certification of control systems of

• In case of decision-making on carrying out of certification of a control system by quality concerning granting of services in placing, the applicant directs to body of certification of control systems of quality the demand. By positive consideration of the specified question by body of certification of control systems by quality to the applicant the certificate of conformity of a control system of quality which is given by the applicant to body of certification of services in placing for the further work on certification stands out. • Period of validity of the certificate of the

• Random inspection of number fund is carried out by the commission, with an establishment of volume of random inspection at a rate of not less than 30 % of numbers of each price category declared in the operating price-list of the prices for numbers. Results of random inspection make out the inspection report, in the presence of administration (the

Registration and issuance of certificate of conformity • Certification body prepares a certificate of compliance in accordance with state standards and registers it in the system Ukr. SEPRO within a period not exceeding 10 days from the date of the survey instrument. Designed according to the established order of the original certificate of compliance issued to the applicant. Mark of conformity can be used in an advertising artist services and accompanying documentation that is

• When you assign a certain category of hotel rating in this category necessarily placed on the facade of the hotel next to its name. • Not later than one month before the expiry of the certificate of conformity the applicant shall submit a new application to the Certification Authority to obtain a certificate of compliance for the next period.

Rules for mandatory certification services for temporary accommodation include the right of the certification body to suspend the certificate of compliance in the following cases:

• Established discrepancy services in placing mandatory requirements of regulatory documents; • Established discrepancy service requirements of regulatory documents to the award of the hotel category (stars); • Set to make changes in the regulatory and technological documentation for the service of accommodation, without

The list of documents, necessary for carrying out of certification of hotel services

• the issued demand for certification of hotel services; • the polling questionnaire for work on certification of hotel services; • the declaration on conformity of a category of hotel (the appendix № 7 to legal consultation); • the license for the right of realization of enterprise activity; • the certificate on the state registration of the subject of enterprise activity; • the inquiry on inclusion in the uniform state register of the enterprises and the organizations of Ukraine;

• the expert judgement of Gosnadzorohrantruda of Ukraine; • the permission (conclusion) to the beginning of work and operation of the enterprise from Management of the state fire protection with the certificate of check of a fire-prevention condition of premises. Inspection of installations of a firefighting, the fire and security alarm system; • the permission (conclusion) to the beginning of work of the enterprise from sanitary-andepidemiologic station of Ministry of Health of Ukraine with the certificate of check of a

• the certificate of technical readiness and reception of lifts; • the certificate of check of Kotlonadzora; • the conformity certificate on services of a food which are given by the enterprise; • reports of gaugings of noise level, vibration and illumination in enterprise premises; • the list of services confirmed by the director (paid and free) which are given

• Contracts which are concluded with the organizations on: • maintenance service of automatic installations of a firefighting, the security and security-fire alarm system; • carrying out of disinfection, a disinsection and deratization; • garbage removal and a household waste; • protection of the enterprises which

• the personnel plan of action at emergency situations; • the list of staff with data on qualification of the personnel; • duty regulations of workers of the enterprise.