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Certificate in Public Services Information Management (PSIM) Certificate in Public Services Information Management (PSIM)

Shirley Thorne Information Services Manager Hampshire County Council (cxpust@hants. gov. uk) Mike Hart Professor Shirley Thorne Information Services Manager Hampshire County Council ([email protected] gov. uk) Mike Hart Professor of Business and Informatics King Alfred’s College, Winchester, Hampshire, UK (M. [email protected] uk)

The long tradition of public sector reform • Economy, Efficiency, Effectiveness stretch back to The long tradition of public sector reform • Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982 • Belief in the benefits of the private sector • Now ‘joined-up government’ • Best Value, CPA, partnerships. .

The development of egovernment Ø A stream of White papers on egovernment Ø 2001 The development of egovernment Ø A stream of White papers on egovernment Ø 2001 - 40 % services available electronically Ø 2002 – aim of 75% Ø 2005 – aim of 100% Ø Doubt has been cast on the feasibility of this !

Information Services in Hampshire Ø 4 Information Centres Ø Over 100 Local Information Points Information Services in Hampshire Ø 4 Information Centres Ø Over 100 Local Information Points Ø 113, 495 enquiries at £ 2. 08 per enquiry Ø 241 staff trained from other information sites Ø http: //www. hants. gov. uk/info/performance. html

Information Services in Hampshire Local Information Points by area • Basingstoke and Deane • Information Services in Hampshire Local Information Points by area • Basingstoke and Deane • East Hampshire • Eastleigh • Fareham • Gosport • Havant • New Forest • Rushmoor • Test Valley • Winchester

Hantsweb – Monthly statistics Hantsweb Accesses 4. 36 million Hits 9. 4 million Each Hantsweb – Monthly statistics Hantsweb Accesses 4. 36 million Hits 9. 4 million Each viewer Per hour visits 9. 7 pages 6, 077 Sustained hits per hour 13, 161 June, 2002: Source: Hantsweb

Certificate in Higher Education: Public Services Information Management Ø New qualification designed as in-service, Certificate in Higher Education: Public Services Information Management Ø New qualification designed as in-service, one half day a week for 2 years Ø Study - Government - Information and Communications Technology - Customer Care - Information Management

Certification in Public Services Information Management Ø First of its type in the UK Certification in Public Services Information Management Ø First of its type in the UK Ø Will make use of a Virtual Learning Environment Ø To be put on-line nationally in 2003 -4 Ø Leads to further Diplomas, Degrees (studied in a part-time mode)

Certification in Public Services Information Management Website: http: //www. hants. gov. uk/psim Certification in Public Services Information Management Website: http: //www. hants. gov. uk/psim

What have we learned from the partnership ? 1. Busy professionals can seize opportunities What have we learned from the partnership ? 1. Busy professionals can seize opportunities 2. We enter each other’s worlds 3. Accessible services and customer care principal drivers 4. Advances in ICT aids collaboration

What have we learned from the partnership ? 5. Synergies are possible : 1+1=3 What have we learned from the partnership ? 5. Synergies are possible : 1+1=3 6. Course members will spread good practice 7. Collaboration between different parts of the public sector furthers our mission in a concrete form