Central California SPCA Workshop on Animal Control Contract

Central California SPCA Workshop on Animal Control Contract Services 1 September 21, 2017

Animal Control Contract Services List of All Services 2 Animal Control Animal Sheltering Pound Service Veterinary Education

Animal Control Contract Services Animal Control 3 Dog Licensing Leash Law Rabies Control

Animal Control Contract Services Animal Control Dog Licensing Enforcement 4 • Ensure dogs are vaccinated for rabies, issue licenses & collect license fees for all dog adoptions and reclaims. • Canvas neighborhoods for compliance to license ordinance & issue warnings/citations when needed. • Staffing: - 2 License Investigators - 1 Licensing Assistant

Animal Control Contract Services Animal Control Leash Law Enforcement 5 Stray Population Dispatch Operation Animal Control Officers

Animal Control Contract Services Animal Control Leash Law Enforcement 6 Intake & Stray Population • 27, 600 Animals Total - 14, 000 Dogs (10, 000 Strays) - 12, 100 Cats (9, 800 Strays) • 24, 400 Live Animals Handled - Average of 67 every day

Animal Control Contract Services Animal Control Leash Law Enforcement 7 Total Fresno Stray Intake by Zip Code 4000 3585 3500 3000 2500 1964 2000 1500 1000 0 568 78 96 56 45 583 540 67 7 8 8 10 7 442 247 1538 1318 575 78 17 843 5 71 0 8 1 2 9 1 13 0 1 4 11 1 4 2 93650 93701 93702 93703 93704 93705 93706 93707 93708 93709 93710 93711 93712 93714 93715 93716 93717 93718 93720 93721 93722 93723 93724 93725 93726 93727 93728 93729 93730 93737 93740 93741 93744 93745 93747 93750 93755 93760 93761 93764 93765 93771 93772 93775 93777 500 1769 1455 1384 1071

Animal Control Contract Services Animal Control Leash Law Enforcement 8 City of Fresno Stray Intake per 1, 000 Population by Zip Code 100 92 90 80 70 60 57 54 50 41 41 41 40 30 38 38 32 23 18 20 22 14 10 22 93725 22 10 0 93650 93701 93702 93703 93704 93705 93706 93710 93711 93720 93721 93726 93727 93728

Animal Control Contract Services Animal Control Leash Law Enforcement 9 Dispatch Operation • • • Incoming Calls to Dispatch (Mon-Fri, 8: 00 AM - 4: 30 PM): 39, 556 Incoming Calls to Answering Service (after hours): 14, 092 Total Incoming Calls: 53, 648 or 147/day Answered Calls: 41, 577 Calls Dispatched for Service to Animal Control Officers: 16, 000 Average Calls Answered/Dispatcher: 7/Hour or 56/Day Average Wait Time: 5. 56 Min. Abandoned Calls: 12, 081 Staff: 2 Dispatchers + I Dispatch Supervisor • Total Calls Received by CCSPCA Facility-Wide: 300, 000 or over 800/day

Animal Control Contract Services Animal Control Leash Law Enforcement 10 Animal Control Officers • Staff: 13 ACOs + 1 ACO Manager • Perform the following services Monday – Friday, 8 AM to 5 PM - leash law enforcement - service calls and dead animals • Respond to emergencies only after hours, weekends, and holidays • Responded to 14, 700 non-license enforcement calls • Drive nearly 240, 000 miles annually

Animal Control Contract Services Animal Control Leash Law Enforcement Copper Shaw Ashlan Dakota Shields Mc. Kinley Olive Belmont Whitesbridge Jensen Central M 4 ACO Leash Law One ACO Tue - Fri 3 ACO Leash Law One ACO 3 ACO Express One ACO 2 ACO Express One ACO One ACO 1 ACO Graveyard One ACO 1 ACO Swing De Wolf ACO Grid Hayes 11 Kings Canyon

Animal Control Contract Services Animal Control Rabies Control 12 • Investigate animal bite reports and rabies control cases in cooperation with the County Health Department. • Staff: 1 ACO • Dog bites in city are increasing: - 480 in 2013 - 579 in 2014 - 612 in 2015 - 853 in 2016

Animal Control Contract Services Animal Sheltering Services 13 Shelter Animal Care

Animal Control Contract Services Animal Sheltering Services Shelter 14 • Shelter is open 365 days/year • Reclaim, Surrender, and Adoption Hours: 10 AM to 5 PM (6 PM on Wednesday) • Stray Intake Hours: 8 AM to 5 PM (6 PM on Wednesday) • Staff: - 7 Customer Service Agents - 1 Intake Coordinator

Animal Control Contract Services Animal Sheltering Services Animal Care 15 • House 300 to 700 animals daily • Animals are fed twice daily and provided water as needed • Kennels are cleaned thoroughly every morning and as needed during the day • Staffing: - 1 Veterinarian - 2 Shelter Veterinary Assistants - 18 Animal Care Assistants

Animal Control Contract Services Pound Services 16 Holding Periods Lost & Found Outcomes

Animal Control Contract Services Pound Services Holding Periods 17 • Hold time for animals with no identification is 4 days, excluding the first day of impoundment. • Hold time for animals with identification (microchip, license, or collar w/tags) is 10 days and commences upon the following: - Call is made to owner on record - If no answer, letter is mailed to owner’s address • Once the stray holding period ends, animals are subject to health and temperament assessments before being transferred to the CCSPCA Adoption Center.

Animal Control Contract Services Pound Services Lost & Found 18 • Our goal is to reunite pets with their owners as quickly as possible. • The following informational services are provided to the public: - CCSPCA Website’s Lost Your Pet? page displays pictures of all impounded strays. - Website page lists other shelters and places to search, as well as tips for finding lost pets. - Binders and flyers of Lost & Found Pets are maintained in the Stray Department. Other places to search and tips for finding lost pets are also displayed.

Animal Control Contract Services Pound Services Outcomes 19 Reclaims Adoptions Rescue Euthanasia

Animal Control Contract Services Pound Services Outcomes 20 Reclaims • Of 9, 800 cats impounded - 118 were reclaimed • Of 10, 000 dogs impounded - 1, 123 were reclaimed

Animal Control Contract Services Pound Services Outcomes 21 Adoptions • 4, 398 Adoptions • 920 at offsite locations: - River Park - Pet. Smart - Petco (Fresno & Madera) • Placed 1, 187 Animals in Foster Care

Animal Control Contract Services Pound Services Outcomes 22 Rescue • 2, 854 animals transferred to rescue organizations • Network with over 80 rescue organizations • Staff: 1 Rescue Coordinator

Animal Control Contract Services Pound Services Outcomes 23 Euthanasia • Dogs: Live Release Rate = 52% • Cats: Live Release Rate = 33% • Overall: Live Release Rate = 43% • No set or predetermined timeframe • Factors include health, age, behavior, temperament, adoptability, and space • Euthanasia is performed by Certified Technicians

Animal Control Contract Services Veterinary Care 24 • Depending upon the extent of injuries, strays are either treated by our shelter medical team or taken to an offsite emergency veterinary clinic for care. • We have a contract with Veterinary Emergency Services (VES) to perform veterinary care after hours, weekends, and holidays. • Daily veterinary care is overseen by the shelter veterinarian on staff. • Treatment is given by the veterinarian and/or shelter veterinary assistants.

Animal Control Contract Services Education 25 • 57 On-Site Tours • 109 Off-Site Presentations • 110 On-Site Presentations • Attended 198 Community Events • 2 nd Annual Summer Camp • Staff: 1 Humane Educator

Animal Control Contract Services Animal Control Statewide Survey 26 Comparisons to Other California Animal Control Operations Annual Intake per 1, 000 Population Cost per Animal Intake Percent of Average Wage Spent on Animal Control ACO Pay Range Annual Budget Per Staff Position

St no oc sl au kto s. C n ou Sa nt El cr am y D or ad ent o o Co un ty So Sa lan o nt Ci a ty Cr of u Im z pe ria Sa l n M at eo S Tu an J la re ose C Ke oun rn ty Co un L Ri ong ty ve rs Bea id ch e Co un Lo s A ty ng el Ba ke es Sa rs Co n L fie ui nt s O ld ra p Co st isbo a Sa Cou n Fr nty an ci sc o O ak la Ve nd nt ur a Lo Co s A San ng D ie el go es Co O ra ng unt y e Co un Fr t es y no Co an i St 80 es Co 90 Fr a er ad M Animal Control Contract Services Comparisons Other California Animal Control Operations 27 Annual Intake per 1, 000 Population 77 70 60 54 50 40 37 30 20 10 34 26 20 20 19 19 18 18 14 14 13 12 12 11 11 11 9 8 7 6 6 0

Animal Control Contract Services Comparisons Other California Animal Control Operations 28 Cost/Intake of 10 Largest Cities/Counties in California Rank 1 2 3 4 5 6 7 8 9 10 Animal Control Operation Los Angeles Animal Services San Diego County Animal Control San Jose Animal Care Services San Francisco Animal Care & Control CCSPCA Sacramento Animal Care Service Long Beach Animal Care Service Oakland Animal Service Bakersfield Animal Care Service Orange County Animal Control (Anaheim) Annual Intake 51667 24207 19082 9400 27424 12578 6500 4600 4358 17945 Contract or Budget Cost per Intake $23, 000 $445 $17, 600, 000 $727 $8, 233, 000 $431 $6, 000 $638 $3, 651, 000 $133 $4, 787, 176 $381 $5, 000 $769 $1, 900, 000 $413 $2, 119, 098 $486 $25, 000 $1, 393

Animal Control Contract Services Comparisons Other California Animal Control Operations 29 Cost/Intake for Other Cities/Counties in California SAN JOAQUIN VALLEY ANIMAL CONTROL AGENCIES Stanislaus County Stockton Tulare County Madera County Fresno County Kern County CCSPCA SOUTHERN CALIFORNIA ANIMAL CONTROL AGENCIES Orange County City of Imperial Riverside County Los Angeles County Animal Services CCSPCA Annual Intake 17692 10706 7916 4737 5660 15000 27424 Annual Intake 17945 300 40345 72447 27424 Budget $3, 184, 380 $2, 670, 221 $1, 742, 503 $1, 239, 130 $1, 175, 450 $5, 000 $3, 651, 000 Budget $25, 000 $72, 200 $12, 600, 000 $48, 961, 000 $3, 651, 000 Cost per Intake $180 $249 $220 $249 $208 $333 $133 Cost per Intake $1, 393 $241 $312 $676 $133 NORTHERN CALIFORNIA Annual Cost per ANIMAL CONTROL AGENCIES Intake Budget Intake Contra Costa County 12000 $12, 000 $1, 000 El Dorado County 3736 $2, 470, 000 $661 San Mateo County 14004 $6, 275, 521 $448 Solano County 8324 $3, 277, 614 $394 CCSPCA 27424 $3, 651, 000 $133 CENTRAL COAST COUNTY Annual ANIMAL CONTROL AGENCIES Intake Santa Cruz County 5297 Ventura County 7010 San Luis Obispo County 3300 CCSPCA 27424 Budget $4, 028, 152 $7, 915, 363 $2, 738, 246 $3, 651, 000 Cost per Intake $760 $1, 129 $830 $133

Animal Control Contract Services Comparisons Other California Animal Control Operations 30 Percent of Average Wage Spent on Animal Control AVERAGE WAGE CITY PERCENT OF COST PER AVERAGE INTAKE WAGE AVERAGE WAGE CITY COST PER INTAKE PERCENT OF AVERAGE WAGE FRESNO $38, 141 $133 0. 35% SOLANO COUNTY $50, 453 $394 0. 78% SAN JOSE $98, 576 $431 0. 44% RIVERSIDE COUNTY $39, 517 $312 0. 79% FRESNO COUNTY $38, 141 $208 0. 55% LONG BEACH $54, 960 $444 0. 81% STOCKTON $40, 866 $249 0. 61% LOS ANGELES $54, 960 $445 0. 81% TULARE COUNTY $34, 093 $208 0. 61% BAKERSFIELD $43, 663 $486 1. 11% $103, 431 $661 0. 64% LOS ANGELES COUNTY $54, 690 $676 1. 24% OAKLAND $63, 533 $413 0. 65% SAN DIEGO $54, 836 $727 1. 33% MADERA COUNTY $36, 874 $249 0. 68% PLEASANTON CCC $65, 533 $1, 000 1. 53% IMPERIAL $35, 050 $241 0. 69% WALNUT CREEK CCC $60, 855 $1, 000 1. 64% SACRAMENTO $54, 191 $381 0. 70% SANTA CRUZ $45, 035 $760 1. 69% SAN FRANSICO $85, 788 $638 0. 74% SAN LUIS OBISPO $40, 580 $830 2. 05% VENTURA COUNTY $50, 466 $1, 129 2. 24% 28339 $661 2. 33% $55, 105 $1, 393 2. 53% SAN MATEO CITY RATINGS. COM CA AVERAGE WAGE: $57, 111 EL DORADO COUNTY ANAHIEM OC

FR E SA SNO ES N N O JOS CO E U N TU ST T O LA CK Y RE T CO ON SA UN N T M Y AT M AD OA EO ER KL A A CO ND U IM NT SA PE Y CR R I SA AM AL E N SO FR NT O RI LAN AN SI VE O RS CO CO ID U N E TY C LO OU N N T G LO BE Y S AC A LO BA NG H S EL AN K G ERS ES EL F ES IE CO LD U PL S N EA AN T W SA DI Y AL E N N TO GO U N T CR C EE CC S K C SA AN TA CC N C VE LU IS RU N EL TU OB Z RA IS D O P RA CO O U D N O CO TY AN U AH N TY IE M O C FR Animal Control Contract Services Comparisons Other California Animal Control Operations 31 Percent of Average Wage Spent on Animal Control 3. 00% 2. 50% 2. 00% 2. 24% 1. 69% 1. 53% 1. 24% 1. 64% 1. 33% 1. 50% 0. 81% 0. 78% 1. 11% 0. 64% 0. 70% 0. 68% 0. 61% 0. 81% 1. 00% 0. 79% 0. 44% 0. 69% 0. 74% 0. 65% 0. 61% 0. 55% 0. 35% 0. 50% 2. 53% 2. 33% 2. 05% 0. 00%

Animal Control Contract Services Comparisons Other California Animal Control Operations 32 ACO Pay Range 40. 00 30. 00 20. 00 LOW 0. 00 HIGH Ba Fre ke sn o M rsfi ad el Ve era d n C Tu tura o la C Ke re C o r o El n C. . . D ou or. . Sa ado. n St M. . . an at Im isla eo pe us. Sa rial. . nt C. Ri a B. . ve ar. Lo rsid. . s. A e. ng. . So el. . Lo no. ng m B a Sa ea c Sa n D h cr ieg a o Sa me n nt o Sa Lui s. nt a. . St Cru oc z kt So on S la Pl an no ac Jo er se Co O u. . ak. Co n la Sa tra nd n Co Fr. . an. ci. . . 10. 00 Fresno Bakersfield Madera Co Ventura Co Tulare County Kern County El Dorado County San Mateo Stanislaus County Imperial County Santa Barbara Riverside County Los Angeles County LOW 11. 50 14. 43 15. 02 15. 15 15. 42 15. 44 16. 27 16. 55 16. 58 16. 68 17. 87 17. 88 18. 03 HIGH 17. 01 17. 55 18. 26 25. 60 25. 97 18. 47 22. 21 No Cap 22. 17 21. 31 26. 63 31. 23 28. 15 Sonoma Long Beach San Diego Sacramento San Luis Obispo Santa Cruz Stockton Solano San Jose Placer County Oakland Contra Costa County San Francisco LOW 18. 69 18. 74 19. 61 19. 83 20. 18 20. 68 20. 71 21. 12 23. 23 23. 88 23. 74 24. 50 26. 70 HIGH 27. 27 31. 28 25. 34 29. 43 28. 67 29. 23 26. 59 28. 54 28. 25 29. 02 29. 16 32. 04 34. 08

Animal Control Contract Services Comparisons Other California Animal Control Operations 33 Annual Budget per Staff Position 160000 131105 117801 140000 108869 114715 120000 100000 80000 59840 47416 60000 69909 72200 120000 137500 121074 125510 89818 86207 90909 94519 80916 40000 20000 go D ie no Sa n la So o n M at e se Sa Jo Sa n is an c Sa n Fr Co re la co ty un Co a ur Tu Ve nt Cr uz nt a es el ng Lo s. A Sa Co un ty h Be g un t Co ac y y un t rn Lo n or D El Ke ad o Co oc kt on l pe Im St ria es of ty Ci s. A ng el en Lo am Sa cr Fr es no to 0

Central California SPCA Workshop on Animal Control Contract Services 34