Careers in Electronic Publishing Beth A Reiten MLIS

Careers in Electronic Publishing Beth A. Reiten, MLIS Customer Education & Training Specialist January 30, 2009

ENVIRONMENT? • • Public K 12 Academic Special – Museum/Archives – Corporate – Medical – Government – Other

FOCUS? • User Services – Research / Reference – User Instruction / Training • Technical Services – Cataloging • Administrative Services – Management

MOTIVATION? • Money • Praise • Opportunities for Advancement • Accomplishment – e. g. seeing a completed project

CHANGES “Jobs for librarians outside traditional settings will grow the fastest over the decade. Nontraditional librarian jobs include working as information brokers and working for private corporations, nonprofit organizations, and consulting firms. . . Librarians working in these settings may be classified as systems analysts, database specialists and trainers, webmasters or web developers, or local area network (LAN) coordinators. ” -From the U. S. Department of Labor, Bureau of Labor Statistics http: //www. bls. gov/ocos 068. htm -Accessed January 22, 2009

The Pro. Quest Family

Company Overview • Provides access to more than 125 billion digital pages of the world's scholarship from over 9, 000 publishers spanning more than 500 years, covering subjects from arts and literature to science, technology and medicine • World’s largest digital newspaper archive • Houses the Library of Congress’ only off-site repository - Dissertations

Careers in Electronic Publishing

Account Executives aka – Sales Reps • User Services • Responsibilities: – Introduce customers to new products – Identify solutions to customer needs – Liaise with all departments to ensure customer satisfaction • Motivators: – Money, Accomplishments, Opportunities for Advancement

K 12 Account Executive Carol. Ann Mc. Closkey, University of South Florida Account Executive – K 12 • Worked as an English teacher for 10 years • Graduated in December 2007 • Did an Internet search for the word “librarian” while looking for jobs and found this one! How does she like working at Pro. Quest so far? “It’s been wonderful and exciting! I’ve gotten some nice notes from customers because they love to hear from someone who has an MLS. ”

Customer Care and Education aka – Trainers • 23+ Worldwide • Provide product training • Customer training • Post-sale • Pre-sale • Internal • Create training documentation • Motivators: Praise

The North American Academic Team

Where to find us:

What We Do (Short Version)

A “Typical” Day at the office… 8 am - 20 second commute 8: 05 - Check e-mail (Scheduling, etc. ) 9: 00 - Review to-do list, prepare for morning session 10: 00 - Webinar 11: 00 - Report and follow-up Noon - Lunch! Afternoon – Planning / Various Tasks – Coordinating with Account Representatives – Preparing for upcoming training sessions – Ongoing projects (training outlines, user aids, help documentation)

A “Typical” Day on the road… 8 am – breakfast at hotel 8: 45 – Arrive early for 9 am meeting 9 am – Review Administrative Module 1 -on-1 with librarian 10 am – Group training session Noon - Lunch! 1: 45 – arrive early for afternoon training 2 pm – Group training session 4 pm – return to hotel, check e-mail Evening activities: Stay in, write reports, and order room service OR Dinner out and Sightseeing!

Product Management • User Services / Administrative Services • Responsibilities: – Manage all aspects of product development – Liaise with various departments – Product Champion • Motivators: – Accomplishments – Opportunities for Advancement

The Librarian behind Pro. Quest Newspapers Sally Fell (MLS: University of Michigan) Product Manager - Newspapers • Manage all aspects of Newspaper Product Development • Liaise with all departments to guide products and enhancements from conception to implementation What she loves most about her job: “Having an impact on both how our customers use and value our products along with influencing product improvements. Most of all, I like solving a customer’s problem successfully and eliminating barriers for them. ”

The Librarian behind Chadwyck-Healey Jo-Anne Hogan (MLS: University of Western Ontario) Product Manager – Chadwyck-Healey • Manage products in the humanities and social sciences • Develop new products in those areas • Liaise with production, editorial, sales, marketing, customer service, technical support, publisher relations, and finance to ensure that products are profitable and meet customer and user needs • Identify new product opportunities and develop them from business case stage, through requirements and specification, to launch

Why the MLS? Jo-Anne Hogan on why her MLIS degree is useful Helping me understand keep on top of things that affect our industry: • Indexing, cataloguing, MARC standards, taxonomies, metadata standards • Reference • Training • User-centered interface design • Collection development • Acquisitions, budgeting and licensing • Copyright • Marketing • Monitoring trends in librarianship, the future of the profession and the industry. Monitoring trends in higher education and scholarly publishing. Monitoring trends in technology such as Web 2. 0 and media convergence. • Figuring out what it all means for vendors like Pro. Quest.

® UMI Research Collections Overview UMI® Research Collections bring unique primary resources to libraries in compact, long-lasting microform, along with the searchable MARC records and online indexes that make this material easily accessible. “Why Microforms? ” • Large research libraries are frequently interested in both electronic and film collections because of the archival nature of film and the amount of storage space it saves. • One University librarian recently emphasized that the longevity of film makes it critically important that their library have the option of purchasing our electronic products for access, and the film versions for the long term.

A Librarian behind EEBO Janet Chin (MLS: University of Michigan) Catalog Librarian • Cataloging books on microform, main responsibility for EEBO • Create the MARC records for the film products, and eventually the online product when it is scanned What she loves most about her job: “The thing I enjoy most is the "detective work" frequently involved in identifying authors, subjects, of these very early printed materials. Second, I have always enjoyed history and have a passion for art and art history, so I've sort of become a default early English history expert, and have also found great pleasure in seeing on film and identifying great works of printed book art. ”

A Librarian behind Research Collections Tom Nanzig (MLS: University of Michigan) Editor, Research Collections • Select and coordinate titles to be filmed for the genealogy and local history collection What he loves most about his job: “Let's see; I live only four miles from my work place so I can drive or ride my motorcycle as the weather and gas prices allow, my wife works about 100 yards away in a nearby building, my colleagues, though somewhat introverted by nature, are some of the nicest people with whom I could wish to work and I get to set my own hourly work schedule. Then there is the wide and interesting variety of material (history, genealogy, radical magazines, out-of-print books by the thousands!) and the freedom to determine on a daily basis what work areas need attention. Finally, I have been particularly lucky in having access to film one of the outstanding Civil War book collections in the country (at the Huntington Library in California)… It's sort of like asking the fox to grade eggs in the hen house. ”

Librarians behind CSA Illustrata Diane Hoffman (MLS: Syracuse University) Then: Senior Life Sciences Product Manager Now: Senior Product Manager in Research Solutions Gretchen Hanson (MLS: University of Maryland) Technical Product Manager • responsible for coordinating the strategic direction and for planning and execution of development objectives for the CSA Illumina user interface

Another Notable Librarian Jane Burke (MLS: Dominican University) Vice President, Pro. Quest and General Manager, Serials. Solutions • Manage all operations of Serials Solutions “I moved from being a reference librarian to being a librarian within a company that built and sold software to libraries a very long time ago. It has been a wonderful career, and I have loved it. ”

For More Information… …on Careers in Electronic Publishing Or …the Pro. Quest Library School Program Beth A. Reiten, MLIS Customer Education &Training Specialist beth. reiten@proquest. com