Capabilities Overview Company Overview Istonish Holding Company s

Capabilities Overview

Company Overview Istonish Holding Company’s vision is to be a preferred service provider of Information Technology and Contact Center Solutions. An established MWBE / SDBE Hispanic & Native American /Women owned and operated firm committed to offering: Istonish, Inc. : • Contact Center Services and Solutions • Qualified technical professionals and solutions Team. Excel Technology Solutions: • IT Project Services and Solutions • Staffing of Technical Resources • Recruiting • Competitive pricing • Customer focused account management

Our Company’s History 1990: Established a source of knowledgeable technology resources in Denver, CO. 1995: Recognized need for specialized offerings. • Database Niche • International Consulting Resources 1997: Opened first branch office in Dallas, Texas. 1999: Opened three additional branch offices in Boulder, CO, Minnesota and Arizona. 2000: Contact Center Service offerings launched in Vancouver, BC. 2003: Two additional Contact Centers opened in Brantford, ON, and Austin, TX.

Company Footprint Team. Excel Has Offices In The Following Locations: Vancouver, BC Canada Brantford, ON Canada Denver Colorado: (303) 713 -9700 or (303) 771 -1765 Corporate Office Staffing Services Project & Solution Services Call Center Operations Vancouver British Columbia, Canada: (604) 633 -4400 Brantford, Ontario, Canada: (519) 757 -0600 Austin, Texas: (512) 684 -5504 Call Center Operations Offices and Services Only Bloomington, Minnesota: (612) 921 -5855 Dallas, Texas: (972) 659 -6646 Staffing Services Project & Solution Services

When Credibility Counts q. Family Business Award – Denver Business Journal – 2002 q 9 News Leader of The Year - Annette Quintana, CEO – 2000 q. Minority Business of the Year, Denver Chamber of Commerce 1999 q. Entrepreneur of the Year, Rocky Mountain Region, Ernst & Young, LLP - 1998 q. Forty Under Forty Award, The Denver Business Journal - 1997 q Entrepreneur of the Year, US Hispanic - Chamber of Commerce - 1996 q Entrepreneur and Service Firm of the Year, US Dept. of Commerce – 1995 q. Entrepreneur of the Year, Hispanic Business Magazine - 1995

Federal Government Classification • SDB Certified • Native American & Hispanic Woman Owned • 8 (a) Graduate

Historical Customer Segments • Telecom • Manufacturing • Distribution • • Retail Financial High Tech Public Sector – State and Local – Federal

Our Comprehensive Solution Suite Technical Specialties • Program & Project Management • System Architecture • System Integration • Business Analysis and Requirements • Application Development • System and Network Administration • Infrastructure Support • Technical Documentation • Programmers & Software Engineers • Quality Assurance & Test Project Solution Offerings • Strategic Planning & Analysis • Web/e-Based Services • Application Solutions • Design, Development, Implementation • Quality Assurance and Software Testing • Infrastructure Support • Database Consulting • Design, Modeling, Administration • Data Warehousing Contact Center Solutions • Staffing and Management • Planning, Design, and Site Selection • Infrastructure Build-out • ACD, Data, and IVR/VRU Integration • Tool Selection and Integration • Workforce Management • QA and Performance • Efficiency Analysis • People & Process Evaluation

Staffing & Recruiting Services q. Technical Projects q. Contact Center Solutions • Contract Consulting • Contract for Hire • Permanent Placement

Project & Solution Services Division The Project and Solution Services Division has developed a proven project management approach for each individual component of a project as well as for the full life cycle of the project. Team. Excel’s approach encompasses all aspects of quality management. Our project management approach coupled with our proven methodology delivers the desired results with quality and efficiency. q Requirements Definition q Resource Allocation q Problem Detection q Risk Analysis q Business Planning q Strategic Planning q Project Planning q Capacity Planning q Change Management q Documentation & Historical Records Management q Implementation q Delivery & Knowledge Transfer q Independent Verification & Validation Services (IV&V) q Strategic Planning & Analysis q Complete System Development Life Cycle Solutions: §Analysis §Design §Development §Implementation §Support

Contact Center Solutions Core Service Offerings: q. Tier I & II Help Desk q. Third Party Verification q. Sales Support q. Customer Service Support q. Tier I & II Help Desk q. Product Support q. Technical Support q. Customer Welcome Campaigns q. Automated IVR Systems q. Billing Inquires q. Quality Surveys q. Others CRM Systems q. Phone q. Chat q. E-Mail q. Co-Browse q. Self Help q. FAQ Multiple System Entry Points q Support Center q Direct Agent Access q Self Help q Remote Access Trouble Ticketing System q Highly Customizable q File Sharing Target Markets: • Global Support Services including multi -language international capabilities for customer care & Tier I and II Technical Support • Spanish Language & Bilingual Support TPV for telecommunications and utilities • Tier I & II technical support for web sites, help desk, and network operations • Federal opportunities that may have a customer support functional requirement Escalation Routing q Closed Loop Processes q Dynamic Knowledge Management q Case Disposition Reporting

Our Alliances Bring Combined Strength to our Clients Worldwide

We Align Our Business by Industry to Better Serve Our Clients Telecommunications & Cable • Wireline • Wireless • Cable Retail • Department Stores • Restaurants Healthcare • Healthcare Providers • Healthcare Payors • Human Services • HIPAA Manufacturing & Distribution • Grains • Hardware • Engines • Breweries • Moving & Storage Financial • Banking • Capitol Markets • Insurance High Tech • Software • Electronics • Life Sciences • Hardware Public Sector • Federal Government • State and Local Government • Higher Education

Our Approach to Collaborating for Client Success Deliver flexible, proven solutions from our extensive experience in the industries we serve Industry Teams Solution Teams Alliances Collaborate with technology partners to apply new and emerging technology to deliver enterprise value Leverage technology solutions to drive new business processes, products, and services

Our Value Proposition Solid History of Developing & Delivering Customized IT Solutions International Experience with Seasoned Management Team Experienced Professionals Accelerated Solutions Proven Track Record of Rapid & Successful Deployment Get-It-Done Culture Enduring Client & Partner Relationships Flexible & Cost Effective Offerings that Remain Customer Focused

“Together We’re Better”