Campus Management Portal and Online Higher Education Cardean

Campus Management Portal and Online Higher Education Cardean Learning Group

“TRADITIONAL” STUDENT • • • 18 -22 year old Full time Residing on campus 4 -year college Undergraduate diploma

“ADULT” Learners • Working full time, studying part time, juggling job and family responsibilities • Community colleges, training in the workspace, adult education courses • Seeking to complete undergraduate studies, earn a professional certificate, obtain a graduate or professional degree • In 2001 60 million adults engaged in workrelated courses

Online Learners • In 2005 1. 2 million higher education students enrolled in fully-online certificate or degree program (Eduventure research) • 1. 8 million by 2007

Online Learners • Flexibility: year-round terms, shorter terms, flexible hours, transfer credits • 24 x 7 availability • Self-service: printing receipts, online payment, online registration

Cardean Learning Group • A pioneer in Online Education since 2000 – State-of-the-art LMS – Student is active participant in a “learn by doing” process that is socially rooted around real world problems

Cardean Learning Group • Ellis College – Undergraduate , Graduate – not-for-profit, regionally accredited – a branch of New York Institute of Technology

Cardean Learning Group • Cardean University – Undergraduate, Graduate – for profit – Nationally accredited – a collaboration with 5 world’s leading universities.

CLG and CMC • • Campus Vue Core – February 2005 Campus Vue Portal – November 2005 CV integrated with CLG’s LMS Active Directory Currently at CV 7. 0 E Tested CV 7. 0 G and CV 7. 0 H Next implemented version is likely to be 7. 0 i

Portal Attributes Checklist • • • Single Sign-on Scalability Usage statistics and analytics Security Runs on Windows servers Automated password recovery Streamlined user account management User proxy mode for support calls Search Engine Identity Management

Portal Attributes Checklist • • • Leading design and usability Ease of use Portlet support Role-based presentation Layout management Group community building tools

Portal Attributes Checklist • • • Event calendar Personal calendar /group scheduling Global messaging and targeted announcements Clubs Email access Email groups Email integration with MS Exchange File/document sharing Polling tool

Portal Attributes Checklist • • Web content management system Document management system RSS feeds Help system Workflow engine, integrate with or provide own Library system integration Bookstore integration LMS integration

Portal Attributes Checklist • • • Maintenance Costs Installation process Upgrade process Ability to serve multiple schools Troubleshooting, issues turnaround Customer Service

CLG CV Portal Implementation • RFI • Online Application – 2 schools, branding, application fee processing, external links • Student Portal – – – Degree Audit Course grades GPA calculator Student Profile Online payment and receipts External links (LMS, document library, news, bookstore, etc. )

Applicant Portal • Online Application – Customized look and feel, school branding • Login page – Announcements, guides, FAQ • Online help – Customized for look and feel, content, context • Links to catalogs, course offerings, forms, news • Customized privacy policy, feedback form, campus contacts • Launch LMS demo from the Portal - LDAP

Student Portal • Student home page – additional images to improve navigation • Home page alerts • Contact manager • Email advisor • Online payment • Degree audit • GPA Calculator • External Links • Launch LMS - LDAP

Configuration Tool and Admin Tool • • Real time access to portal configuration Some monitoring capabilities LDAP configuration Some user management capabilities

Implementation Challenges • Two release tracks • Implementation of changes in business process • Password management (applicant and student portals) • More configuration options (ACH/credit card processing) • Installations and Upgrades • Additional tools – developed in-house. • Education of employees in the proper use of the tools

Next Steps • • Online Registration Admissions automation via API Additional academics functions via API Full SSO between LMS and CV Portal

Student Reaction to the Portal • “It is great to have access to services whenever I need them and not have to be constrained by business hours or the availability of a person to address my issue. The tool is very easy to use and provides me much of what I need”

What Academic Advisors Say • “The Portal freed me up to address the real student issues and has provided the student with the ability to address the simple day to day items that previously occupied a fair amount of my time”

CV Portal impact on the business • Mundane requests handled by self service freeing up resources to handle more complex issues • Quality of student profile data improved through self service • Service available 24 x 7 • Single point of entry for student services and LMS • Configurable platform • Building block for future enhancements

Demo Slides