California State University System and Cenic VOIP Benefits Overview © 2010 Level 3 Communications, LLC. All Rights Reserved. Level 3 Communications, Level 3, the red 3 D brackets, the (3) mark and the Level 3 Communications logo are registered service marks of Level 3 Communications, LLC in the United States and/or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service, product or company names recited herein may be trademarks or service marks of their respective owners.
VOIP A Better Phone: Traditional voice services require separate TDM connections to the IP PBX to exchange voice traffic with the PSTN. IP Trunking solutions replace these TDM services with native IP connectivity to the PSTN, enabling the convergence of voice and data traffic Dynamic allocation allows available bandwidth to be used by data traffic when it is not needed for voice traffic. IP Trunking service is delivered via dedicated IP connections to the LAN/WAN on which the IP PBX resides. Multiple access options are available to provide the flexibility needed to meet connectivity requirements for all sites. A Superior Service: IP Trunking service has diversity and redundancy built into the physical network. Vo. IP service infrastructure enhances reliability and performance. All Vo. IP traffic remains on IP backbone until it reaches the PSTN improving service quality and problem resolution. IP Trunking service: Allows convergence of data and voice traffic onto one network, eliminating the need for your TDM service and simplifying network Provides superior network reliability and performance with redundancy Feature rich with enhancements for disaster recovery and mobility 2010 Level 3 Communications, LLC. All Rights Reserved. 2
Potential Areas of Cost Savings Network Scale Combining utilization increases buying power and drives down cost Combined purchase efficiently installs network Traffic from multiple campuses create volume on par with regional carriers CAPEX Reduction Reduced Infrastructure required on a consolidated network Utilizing existing connections to campuses removes some network redundancy Fewer network elements in the architecture; e. g few call managers OPEX Reduction Fewer elements less maintenance Consolidated Tier 1 Operations Existing Network Convergence of IP and Voice networks reduces redundant cost structure Existing network connections already exist over Cenic (already mentioned) In-Network Calling - Peer to peer calling Technology Conversion can create cost advantages 2010 Level 3 Communications, LLC. All Rights Reserved. 3
PRI vs. IP Trunking Indicative Cost Savings Model Assumptions • • 5 Sites – New York, Chicago, L. A. , Dallas, Denver 10 PRIs Per Site All 5 sites covered via IP Trunking Enterprise handsets are IP enabled Cost Savings Drivers Local access loops to each site are replaced with existing corporate WAN Time of Day Utilization Not included in model, but On-Net Calling enabled via centralized IP PBX can drive additional savings THIS IS AN EXAMPLE. COST SAVING ARE DEPENDENT ON CAMPUS CALL PATTERNS 2010 Level 3 Communications, LLC. All Rights Reserved. 4
IP Trunking Solution IP Trunking (also known as SIP Trunking) provides a complete solution to connect SIP-Enabled IP PBX’s to the PSTN. Local Calls, Long Distance Calls, E 911 Calls all from one or a few geographically independent locations with aggregated, dynamic concurrent call paths that are Dynamically Allocated Routed Trunks (DART) Allows for converged data and voice networking over the same interconnects, either Dedicated Internet Access or IPVPN/MPLS SIP Trunking over Level 3 Dedicated Internet Access or IPVPN Customer’s Network CENIC Network Level 3 Network (Vo. IP Platform) PSTN Customer’s Level 3 Inbound & IP PBX Managed Outbound Router Calls (Optional) 2010 Level 3 Communications, LLC. All Rights Reserved. 5
Traditional Routed Trunks In a traditional enterprise telephony architecture, customers purchase capacity from a telecom provider that is mutually exclusive per site 2010 Level 3 Communications, LLC. All Rights Reserved. 6
IP Trunking – Dynamically Allocated Routed Trunks This enterprise could share 40 call paths given their geographic placement (time of day differences in peak hours) CENIC NETWORK 2010 Level 3 Communications, LLC. All Rights Reserved. 7
Potential IP Trunking Features Phone Numbers have dozens of features grouped into Feature Packs Feature Pack 1 (standard) – For connecting TDM or IP PBXs where the PBX provides most user features Feature Pack 2 - Adds a number of standard line features (known as the “CLASS” features) such as call waiting, call transfer, etc which is primarily used for integration with a Key system Feature Pack 3 - Full set of features for end user stations for customers without switching equipment Mobility Feature Pack - Network-based enhanced features for users who frequently work remotely Find-Me-Follow-Me with either sequential or simultaneous ring Remote Office with Click-To-Call Unlimited Site-to-Site calling within the customer’s network including advanced codecs such as High Definition Directory Listing, Caller ID & Name, Directory Assistance, Operator Service, 711/TRS, CALEA support, T. 38 Fax, 2833 DTMF, G 711, G 729 Support all IP PBX platforms and are certified with Cisco ® Call Manager and Call Manager Express as well as Avaya® Call Manager Level 3 can also provide Managed Routers or Integrated Access Devices at remote Branch Office locations operating on TDM technology 2010 Level 3 Communications, LLC. All Rights Reserved. 8
TDM To SIP Migration Solution Many customers are on TDM (PRI, SS 7, Digital Trunk/CAS) solutions for their various Voice needs. SIP is becoming interesting due to a variety of reasons End-of-life equipment Improved Move/Add/Change environment Improved operational efficiency Improved pricing models Improved alternate routing Improved business continuity/disaster recovery TDM Voice and SIP Voice Mix for Migration purposes The routing and alternate routing can be a mix of TDM and SIP The feature sets and pricing models can be consistent between TDM and SIP The billing and operational support can be consistent between TDM and SIP 2010 Level 3 Communications, LLC. All Rights Reserved. 9
It’s The Diversity comes at many different layers in the network The Physical layers include our large Transport network, millions of square feet of Colocation, our connectivity to third-party colo providers as well as our ability and desire to bring new locations on to our network The Data layers include our large Ethernet network, our robust VPN solutions and our large Internet backbone network The Voice layers include the nationwide Toll Free network, nationwide Local/Toll network, the nationwide E 911 network and the national and international Long Distance network At every layer of all of these network components is Redundancy Redundant equipment, redundant power, redundant physical connections Finally, on top of all of this diversity and redundancy, all routing can be built with many different methods Automatic Route Advance Models Busy No Answer Models Distributed Models Disaster Recovery Models Take Back And Transfer with Supervision and Re-route Models TDM and SIP Overflow Models 2010 Level 3 Communications, LLC. All Rights Reserved. 10
Level 3 VOIP Level 3 Voice …. Level 3 has been running VOIP since 1999 Level 3 holds the original patent on softswitch technology Integrated with Cenic’s network already Understand Cenics network topology Level 3 Carries Over 9 billion minutes of voice traffic per month in TDM and VOIP Pricing Flat rate options that include LD Per TN pricing options Aggresive TDM rates 2010 Level 3 Communications, LLC. All Rights Reserved. 11
IP Trunking – Feature Details Capability Options Local calling • Flat rate and measured call plans available Long-distance calling • Intrastate and interstate per-minute rates Site-to-site calling • Unlimited free within customer (with private dialing plan) 911 • FCC-compliant fixed-location 911 supported Local number portability • Standard capability Operator services • Standard capability, billed per call 411/Directory assistance • Standard capability, billed per call Calling number and name delivery • Level 3 will provision CNAM for outbound IP-PSTN calls • Calling number delivery standard Directory listing • Main number basic listing standard, at no additional charge • Additional business listing options available for fee Other N 11 • Standard capability Customer handoff types • SIP, PRI, T 1 CAS, FXS Codec support • G. 711 (standard); G. 729 a (forthcoming) Fax support • T. 38, G. 711 pass-through Interconnect options • Level 3 DIA, Level 3 IP VPN (Q 408) 2010 Level 3 Communications, LLC. All Rights Reserved. 12
Customer Migration Plan Phase I – Engagement with the Customer This includes the project pre-planning and requirements definition phase whereby the project manager, working with account management, sales engineering, and the customer design team to define the network solution and the project’s deliverables. Phase II – Project Planning This includes ordering, network design, and any required site demarcation extension. Phase II also involves the activation procedures, quality and test plans, risk management plans, and a project communications plan. Phase III – Service Implementation This includes the actual installation of new services, the migration of numbers and includes the requisite project tracking and reporting as well as change management and escalations, if needed. Phase IV – Project Completion (Customer Approval and Close Out) This marks the point of compilation and submission of all final documentation on the circuits and the network to the customer. 2010 Level 3 Communications, LLC. All Rights Reserved. 13
Our Customers The 10 largest telecom carriers in the world The 10 largest telecom carriers in Europe The 10 largest Internet Service Providers in the U. S. The 4 largest local phone companies in the U. S. The 6 largest cable providers in the U. S. 2010 Level 3 Communications, LLC. All Rights Reserved. 14
Additional VOIP Services 2010 Level 3 Communications, LLC. All Rights Reserved. 15
Call Center (Contact Center) Features Call Origination as either Local Toll Calls or as Toll Free Calls Call Termination to your IVR and contact center locations using TDM or SIP Numerous Call Treatment options • • Transfers, including Take-Back-And-Transfer, Uniformly route calls to the “best” resource Integration with your ACD and ICM Real-time web based control of Network Announcements, Network IVR, Network Queuing and Routing Cradle-To-Grave CDRs detailing all network transfers and transfer data Whole Call Recording including Network IVR and transfers which are linked to your CDR Enhanced real-time reports and utilization Two-way SMS Text enabled local toll phone numbers 2010 Level 3 Communications, LLC. All Rights Reserved. 16
Toll Free Basic features Time-of-Day (TOD) Routing Day of Week (DOW) or Day of Year (DOY) Routing Area Code or Exchange Routing Percentage Allocation Routing All-Trunks-Busy Routing Ring No Answer Routing Enhanced Toll Free features - all of the above, plus: Menu routing Emergency / Disaster Routing Take Back and Transfer / Transfer Connect / Agent Redirect 2010 Level 3 Communications, LLC. All Rights Reserved. 17
911/E 911 Level 3 provides static 911 services for end user service locations Supports sites within Level 3’s voice services footprint only Requires telephone numbers to be correctly associated with the geographic location where the end-user makes use of Level 3 enterprise Vo. IP Level 3 loads service addresses for DID ranges into 911 databases • Calls from a DID will be routed by Level 3 to PSAP appropriate for that DID, regardless of the IP path the call takes Level 3 services compatible with adjunct 911 solutions arranged for by customer with third parties Enhanced 911 - provides station level detail at primary service address; may be required for certain customers in certain localities Nomadic 911 - provides ability for mobile workers to register different service locations when not at primary service address 2010 Level 3 Communications, LLC. All Rights Reserved. 18
Enterprise Long Distance/ Toll Free Services Highlights Long Distance (1+) services Direct dialing from Level 3 to any interexchange PSTN number Intra. LATA, intrastate, interstate, and international jurisdictions Toll Free services Incoming calls to Level 3 for which the toll-free subscriber, not the incoming caller, pays Intra. LATA, intrastate, and interstate jurisdictions Service arrangements Dedicated • Private dedicated access circuit between end user and Level 3 long distance network Switched • LD/TF calls to/from Level 3 • Delivered via Level 3 local services (IP Trunks, PRIs, TDM trunks) 2010 Level 3 Communications, LLC. All Rights Reserved. 19
Level 3 Network – Vital Stats Nationwide footprint with global connectivity 18 DMS -250 switches Three pairs of mated Signal Transfer Points (STPs) Robust Network Deep Connectivity Level 3 trunked to 99. 9% of PSTN end offices • Connected to all major LEC tandems: 830 total tandems • Direct end-office trunking in 90+ markets via 3, 384 DEOTs Direct trunking to two international gateways Vast Capacity Current capacity of 3. 9 billion calls per month Extensive Support Mirrored Network Operation Centers (NOCs) in Broomfield and Atlanta Ongoing line quality assurance and route optimization 2010 Three Nex. Gen Service Control Points (SCPs) Quad SS 7 links internally and to multiple SS 7 hubbing providers Level 3 Communications, LLC. All Rights Reserved. 20
Why Level 3 TDM Long Distance/Toll Free Service? Highly reliable Level 3 ensures a high level of network performance for customers through its facilities-based network, diversity, world-class operations, and consistently high availability National footprint Switched LD/TF available in 90+ markets, 1, 800+ Rate Centers Dedicated LD/TF available nationwide Simplified voice communications sourcing Comprehensive suite of voice services and features, including Local, Network. Based Vo. IP, and Enterprise IP Trunking Proven network Direct trunking to 99. 9% of LEC end offices Proactive 24 X 7 X 365 network management and monitoring Committed partner Proven track record and experience in providing voice solutions to the world’s most sophisticated customers 2010 Level 3 Communications, LLC. All Rights Reserved. 21
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