CABIN CREW CRM TRAINING BEST PRACTICE Aviation House 29 January 2009 Slide 1 Safety Regulation Group
EU-OPS v What’s changed? v European law v Cabin crew training table is now mandatory material v Flight crew training table is now TGL material Slide 2 Safety Regulation Group
CRM Training Tables v Automation and philosophy of use v v v Slide 3 Human factors Human performance and limitations Personality awareness, attitude and behaviours, self assessment Identification and management of passenger human factors, crowd control, passenger stress, conflict management, medical factors Communication/co-ordination with other operational personnel Safety Regulation Group
Operators OM should contain training syllabi v Focus on cabin crew issues v Combined training if possible v Principles integrated into all training v Case studies v Accommodation v Combine Introductory/Operator/Conversion v Slide 4 Safety Regulation Group
Training Organisations v Operator retains responsibility v Audit of third party v Approved training organisations v Attestations v Transfer of training Slide 5 Safety Regulation Group
Introductory CRM v Basic insight into human factors v Cabin crew from different operators v Operator or training organisation v Transferable v Records Slide 6 Safety Regulation Group
Operator’s CRM v Application of knowledge from Intro v Company safety culture - mergers v Incident and accident reporting v Type of operation v SOP’s Slide 7 Safety Regulation Group
Aircraft Type Specific v Narrow v wide bodied v Twin or mirror decks v Crew composition v Number of passengers v Communication Slide 8 Safety Regulation Group
Recurrent v Three yearly cycle detailed in OM v Syllabus clearly identifies CRM aims v Include realistic/actual situations v Joint training v Use of scenarios/dvds for discussion Slide 9 Safety Regulation Group
Senior Cabin Crew v Reinforce all previous CRM training v Emphasis on management ability v Leadership, team work and decision making v LOFT exercises beneficial (Line Oriented Flying Training) Slide 10 Safety Regulation Group
Cabin Crew Instructor Qualification v Experience as cabin crew v Received instruction on HPL v Completed Introductory and Operator CRM v Received instruction in training skills v Be supervised by CRM instructors Slide 11 Safety Regulation Group
Course Content v Jointly agreed by flight and cabin crew training departments v Clearly identify CRM elements v Form part of the OM v Identify 3 year cycle v Not a tick list or is it? Slide 12 Safety Regulation Group
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