C A R E Basics State of California

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C. A. R. E. Basics State of California CAL-Card Program Susan Kissee US Bank

Agenda • Overview of C. A. R. E. and Basic Functionality • Technical requirements, security and support • Day to day program management through C. A. R. E • Reference Tools 2

Overview of C. A. R. E. Web access tool to help you manage the CAL-Card Program • C. A. R. E. = Customer Automation and Reporting Environment https: //care. usbank. com • Basic Functionality 3

System Activity • Current Number of CAL-Card C. A. R. E. Users – Cardholder = 298 – Program Administrators = 533 – Total Users = 731 • System availability – 24/7 – weekend maintenance 4

Technical Requirements • PC Pentium 120 MHz • 32 MB memory • Browser (with 128 -bit data encryption) – Internet Explorer 4. 01 or higher – Netscape Communicator 4. 50 • Windows 95, 98, NT 4. 0 or higher • 33. 6 modem or higher or a LAN connection 5

Program Management • Key C. A. R. E. Functions – – – Account Setup Account Maintenance Status Transaction Management Reporting / Communication Cardholder Access

Account Setup/Maintenance • Account Set-Up – Approving Official and Cardholder • Same day account number generation • Receive cards within 2 -3 business days • Data entry is determined by you • You are in control! • Account Maintenance – Approving Official and Cardholder • Real time • One-time exceptions for spending limits • Employee termination quick close • MAT code changes • Re-order plastics • Quickly change the name of an A. O.

Status / TMM • Status – instant information – instant confirmation – filed or submitted • save work in progress • successful assures you the transaction is being processed by the USB system • TMM – view Approving Official and Cardholder information • current cycle and previous five cycles • utilize for auditing a particular cardholder activity during the cycle • high usage cards review throughout the cycle

Reporting and Communication • Communication – delivery of files • 998 File - Flat file for uploading to your general ledger – delivery of reports • receive reports within three business days after cycle • start payment process immediately and earn maximum rebate $$$$$ • Reports – standard • unusual spending report • monthly transaction summary • Cardholder full transaction detail – custom • you design your own report

Cardholder Access • Cardholder Online Registration – Relationship Code = stateofcal 1 – User Profile Code = C 01 • Cardholder Statements – Cardholder Full Transaction Detail Report mirrors the Cardholder Statement of Account

Additional Tools • User Manuals – Cardholder C. A. R. E. functionality – APC C. A. R. E. functionality • Web-Based Training Program – Automated program available 24/7 – Download user manuals – https: //wbt. care. usbank. com • user id “usbank” • password “ability” • C. A. R. E Technical Help desk – 1 -800 -254 -9885 12

Questions? Thank you! 13

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