Business for Health Business Skills for Private Medical Practices Module 3: Understand the Impact of Personality on Business Decisions SHOPS is funded by the U. S. Agency for International Development. Abt Associates leads the project in collaboration with Banyan Global Jhpiego Marie Stopes International Monitor Group O’Hanlon Health Consulting
A Quick Start Welcome! While you are waiting for the class to begin, please take the Pre-Test and make sure your name is on it before you hand it to the facilitator. Thank you!. Business Skills for Private Medical Practices 2
Agenda Welcome The Five Factor Model of Personality Your Five Factor Profile How to Use the Five Factor Model to Assess a Team Summary and Evaluation Close Business Skills for Private Medical Practices 3
Learning Objectives During this session, you will: 1. review the Five Factor Model personality factors; 2. determine your Five Factor Model personality profile; 3. assess the impact of your personality on your business decisions; Business Skills for Private Medical Practices 4
Learning Objectives 4. analyze personality trait similarities or differences that contribute to misunderstandings on an individual and business team basis; 5. recommend how to improve communication in those situations 6. describe the next step; and 7. state your key take-away from this session. Business Skills for Private Medical Practices 5
Introduction You will have 1 minute to introduce yourself: 1. Your name 2. Your position 3. Your business 4. How long you have been in business Business Skills for Private Medical Practices 6
The Five Factor Model of Personality
The Big Five ★ ★ ★ Need for Stability Extraversion Originality Accommodation Conscientiousness Business Skills for Private Medical Practices 8
Need for Stability The degree to which we respond to stress Related to the autonomic nervous system that triggers the flight or fight syndrome. Business Skills for Private Medical Practices 9
Extraversion The degree to which we try to be with others Related to the peripheral nervous system that governs sensitivity to sensory stimulation. Business Skills for Private Medical Practices 10
Originality The degree to which we are open to new experiences Related to the level of the neurotransmitter dopamine. Business Skills for Private Medical Practices 11
Accommodation The degree to which we defer to others Related to the level of serotonin. Business Skills for Private Medical Practices 12
Conscientiousness The degree to which we focus on goals Related to the level of testosterone which governs the ability to fixate on narrow goals. Business Skills for Private Medical Practices 13
The Impatient Employee Need for Stability Resilient Responsive Reactive Extraversion Introvert Ambivert Extravert Originality Preserver Moderate Explorer Accommodation Challenger Negotiator Adapter Conscientiousness Flexible Balanced Focused You Co-Worker You You Co-Worker You Business Skills for Private Medical Practices 14
Defusing a Personality Conflict 1. What trait similarities or differences explain the challenges? 2. What could you do to improve the communication situation? Business Skills for Private Medical Practices 15
Influence Strategies Business Skills for Private Medical Practices 16
The Unreasonable Business Representative Need for Stability Resilient Responsive Reactive Extraversion Introvert Ambivert Extravert Originality Preserver Moderate Explorer Accommodation Challenger Negotiator Adapter Conscientiousness Flexible Balanced Focused Business Skills for Private Medical Practices 17
The Unreasonable Business Representative Need for Stability Resilient Responsive You Business Rep Extraversion Introvert Ambivert Extravert Originality Preserver Moderate Accommodation Challenger Negotiator Adapter Conscientiousness Flexible Balanced Focused You Business Rep You Business Skills for Private Medical Practices Reactive Business Rep Explorer Business Rep You Business Rep 18
Defusing a Personality Conflict 1. What trait similarities or differences explain the challenges? 2. What could you do to improve the communication situation? Business Skills for Private Medical Practices 19
Your Five Factor Profile
The Big Five Locator *1. Eager ^2. Prefer being with other people 5 4 3 2 1 Prefer being alone^ #3. A dreamer 5 4 3 2 1 No-nonsense# +4. Courteous 5 4 3 2 1 Abrupt+ >5. Neat 5 4 3 2 1 Messy> *6. Cautious 5 4 3 2 1 Confident* ^7. Optimistic 5 4 3 2 1 Pessimistic^ #8. Theoretical 5 4 3 2 1 Practical# +9. Generous 5 4 3 2 1 Selfish+ >10. Decisive 5 4 3 2 1 Calm* 5 4 3 2 1 Open-Ended> Business Skills for Private Medical Practices 21
Self-Scoring the Big Five Locator Calculating the Raw Scores: 1. * Need for Stability * 1 6 11 16 21 N=____* 2. ^ Extraversion ^ 2 7 12 17 22 E=____^ 3. # Originality # 3 8 13 18 23 O=____# 4. + Accommodation + 4 9 14 19 24 A=____+ 5. > Conscientiousness > 5 10 15 20 25 C=____> Business Skills for Private Medical Practices 22
Big Five Locator Score Conversion Sheet Norm Score: Need for Stability Extraversion Originality Accommodation Conscientiousness 80 80 79 25 79 78 77 78 22 77 76 24 76 75 75 74 73 23 74 21 73 72 Enter Norm N= Scores Here Norm Score: 25 E= 25 O= A= Business Skills for Private Medical Practices 72 C= 23
Big Five Locator Interpretation Sheet NEED FOR STABILITY Resilient Responsive Reactive EXTRAVERSION Introvert Ambivert Extravert ORIGINALITY Preserver Moderate Explorer ACCOMMODATION Challenger Negotiator Adapter CONSCIENTIOUSNESS Flexible 15 25 Balanced 35 45 55 Focused 65 Business Skills for Private Medical Practices 75 85 24
Five Factor Descriptions Business Skills for Private Medical Practices 25
Brief Definitions of the Thirty Facets Business Skills for Private Medical Practices 26
Self-Reflection 1. What factors do you think contribute to your success as a business owner? Positive Factors Rationale 1. What factors do you think may negatively affect your success as a business owner? Negative Factors Rationale Business Skills for Private Medical Practices 27
How to Use the Five Factor Model to Assess a Team
The Problematic Personnel Committee Need for Stability Resilient Extraversion Introvert Responsive oooo Ambivert OO OOOOXOO Originality Preserver Moderate OO Explorer OOOOOOX Accommodation Challenger Negotiator OOO Adapter OOOOOX Conscientiousness Flexible Balanced Focused OOXOO OO Business Skills for Private Medical Practices Reactive O Extravert OOOOO 29
The Problematic Personnel Committee 1. What are some of the obvious challenges due to the members’ Big Five traits? 2. What suggestions can you make to increase their probability of success? Business Skills for Private Medical Practices 30
Sample Adaptive Strategies for Teams Business Skills for Private Medical Practices 31
Assessing Your Business Team Need for Stability Resilient Responsive Reactive Extraversion Introvert Ambivert Extravert Originality Preserver Moderate Explorer Accommodation Challenger Negotiator Adapter Conscientiousness Flexible Balanced Focused Business Skills for Private Medical Practices 32
Assessing Your Business Team 1. How does the profile explain your business team’s strengths and challenges? 2. What would help your business team address its challenges and maximize its strengths? Business Skills for Private Medical Practices 33
Summary and Evaluation
Evaluation Sheet Business Skills for Private Medical Practices 35
The Next Step Working with your business team: 1. Use the materials in the Next Step packet (which duplicate those with which you worked today). 2. Get the team’s perspective. 3. Create an action plan to address team challenges and maximize strengths. Business Skills for Private Medical Practices 36
My Key Take-Away Business Skills for Private Medical Practices 37
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