Business correspondence Put the following names and

Business correspondence

Put the following names and addresses in order • 1. Warwick House/ Soundsonic Ltd. / London/ Warwick street/ SE 231 JF • 2. Piazza Leonardo da Vinci 254/ The Chief Accountant/ I-201133/ D. Ferroni/ Milano/ Fregoni and Co • 3. Bente Spedition Gmd. H/ Mr Heinz Bente/ D-600 Frankfurt 1/ Feldbergstr. 30/The Chairman • 4. Intercom/ E-41006 Sevilla/ 351 Avda. Luis de Morales/ the Accountant/ Mrs S. Moreno

• 5. Miss Maria Nikolaki/ 85101 Rhodes/ Nikitara 541/ Greece • 6. Excel Heinz 501/ Edowaga-ku 139/ Japan/ Tokyo/Mrs Junko Shiratori • 7. 301 Leighton Road/ VHF Vehicles Ltd. / London NW 5 2 QE/ The Transport Director/ Kentish Town • 8. Agro. Tour/ the Managing Director/ Pushkin av. 28/ Mr Sokolov/ Minsk 220135/ Belarus

Opening lines Why do we need an opening line in a business letter or formal email? • - to make reference to previous correspondence • - to say how you found the recipient's name/address • - to say why you are writing to the recipient.

10 Good Opening Lines: • With reference to your letter of 8 June, I … • I am writing to enquire about. . . • After having seen your advertisement in. . . , I would like. . . • After having received your address from. . . , I . . . • I received your address from. . . and would like. . .

• We/I recently wrote to you about. . . • Thank you for your letter regarding. . . • Thank you for your letter/e-mail about … • Thank you for your letter of 8 May. • In reply to your letter of 8 May, . . .

Closing lines Why do we need a closing line in a business letter or email? • - to make a reference to a future event • - to repeat an apology • - to offer help

10 good closing lines: • If you require any further information, feel free to contact me. • I look forward to your reply. • I look forward to hearing from you. • I look forward to seeing you. • Please advise as necessary. • We look forward to a successful working relationship in the future.

• Should you need any further information, please do not hesitate to contact me. • Once again, I apologize for any inconvenience. • We hope that we may continue to rely on your valued custom. • I would appreciate your immediate attention to this matter

Task 1 Choose the right option: • 1. On your official letter your name should appear ▫ A. at the top, on the right ▫ B. at the bottom ▫ C. at the top and at the bottom • 2. If you start your letter with Dear Sirs, you end it with ▫ A. Yours sincerely ▫ B. Best wishes ▫ C. Yours faithfully • 3. The abbreviation Enc. should appear: ▫ A. at the bottom, on the left ▫ B. at the bottom, on the right ▫ C. below senders address • 4. Senders address should appear ▫ A. at the top, on the right ▫ B. at the top, on the left ▫ C. at the bottom, on the left

Task 1 Correct answers 1 B, 2 C, 3 A, 4 A, 5 C, 6 B, 7 C, 8 A • 5. The complimentary close of an official letter reads: ▫ A. I/We look forward about hearing from you ▫ B. I/We look forward to hear from you ▫ C. I/We look forward to hearing from you • 6. Tick the incorrect opening salutation ▫ A. Dear Madam ▫ B. Dear Anne Morrison ▫ C. Dear Anne • 7. Tick the incorrect date ▫ A. 12 January 2001 ▫ B. January 12, 2001 ▫ C. 12. 01. 2001 • 8. The abbreviation for Missis is ▫ A. Mrs ▫ B. Ms ▫ C. Mss

A letter of Enquiry • • • • Milan Juran Zelená 25 911 01 Trencín Slovakia English Language School 54 Poplar Street Trencín, 4 February 2001 LONDON SW 8 7 AC Dear Misters I should be grateful if you could send me your information brochure about courses offered by your school in 2001. My brother and I are university students and are interested in summer courses in July or August. Thank you. Yours sincerely Milan Juran

Task 2 Correct answers • • Zelená 25 911 01 Trencín Slovakia English Language School 55 Poplar Street 4 February 2001 LONDON SW 8 7 AC • Dear Sirs • I received your address from Prof. Ball, our lecturer, and I’m very much interested in intensive courses of English in London. • I should be grateful if you could send me your information brochure about courses offered by your school in 2001. • My brother and I are university students and are interested in summer courses in July or August. • I look forward to hearing from you. • • Yours faithfully • Milan Juran •

• • • Ms Andrea Philips Dreamtime Movies Universal Ltd 54 Oxford Road Skagnes SK 3 4 RG 25 January 2010 • Dear Ms Philips • Translation Services & Fees • Thank you …your letter of 22 January enquiring …our translation services. • Lingua Services Galactic offer a full range …translation services to help you …the development of sales literature and web sites. I have pleasure … enclosing our latest brochures and price list from which you can see that our prices are highly competitive. • I look forward …calling you in a few days. • • Yours sincerely James Brown James T Brown Sales Manager

Letter of Reference • A. N. Y. Company Ltd • 69 Any Street, Anyville, Anystate • Tel: 0123456789 • Personnel department manager • Reference for Mr James Blond • James Blond joined the A. N. Y. Company in July 1998. Since then he has proved to be a most reliable and effective member of the sales team. • James is professional and efficient in his approach to work and very well-liked by his colleagues and executive clients. He is well-presented and able to work both independently and as part of a team. His contribution to all areas of company activity in which he was involved has been much appreciated. • I believe that James will make a valuable addition to any organization that he may join. We deeply regret his decision to move on and I recommend him without hesitation. • I would gladly answer any request for further information. • • Yours sincerely Penny Farthing Managing Director