Business Communications Manager 450 Product Overview Barry Ralph

Business Communications Manager 450 Product Overview Barry Ralph and Dave Garwood 1

Contents The challenges for SMB’s What is BCM 450? Market Coverage The Key Changes Value Proposition 2

What are the challenges faced by SMB’s? Mobility • • 2/3 of SMB workers travel for business 30% say that mobile policies are a priority Dispersed Workplace • • 27% of SMBs have multiple locations 35% of SMBs have telecommuters Employee Satisfaction • Attracting, developing and retaining talent are major challenges Efficiency & Productivity • Managing cash flow and reducing costs are among the top decision criteria Technological Expertise • Limited IT resources available to deploy and support new technology Source: IDC, Yankee Group 3

What's important to SMB’s? Compatibility • Will it work with the investments I’ve already made? Flexibility • Will it grow and adapt to my changing business challenges? Efficiency • Will it stretch my pound further? Will it allow me to generate more revenue? Familiarity • Do you understand resource constrained companies like mine? SMB’s have similar business challenges and requirements as large enterprises, but have fewer IT resources. Source: Four Important Questions for Technology Providers to Answer for SMB Market Credibility, Gartner, Nov 2006 4

SMB Overview • Business Element Manager • Network Configuration Manager • Business Communications Manager • Full Feature Support • Easy to Set Up & Program • Secure Internet Access • Secure Wireless Access • High Speed Data Transfer • Wide Variety of Desktop and Mobile Phones • Nortel Data Portfolio • Vo. IP Quality of Service • Power over Ethernet Innovative, easy to use, and affordable IP communications designed with the unique challenges of SMBs in mind. 5

What is the BCM 450? It’s a turbo charged BCM 50 R 3. 0 Extends addressable market to the 100 -300 station segment. Will compliment existing BCM 50, 200 and 400 Scalable migration path for Norstar customer base Target market is midsize SMBs with 30 -250 employees. GA and available from Westcon NOW. BCM 50 <30 stations BCM 450 >30 stations New! New product to drive Norstar migration and new business. Note: BCM 450 R 1 is not directly targeted at the BCM installed base; this will be addressed in a follow-on release. 6

Market Coverage 3 x 8 CICS Digital Norstar MICS BCM 50 BCM 400 BCM 450 R 1 IP 2 6 32 70 96 128 224 300 Max Practical # Users BCM 50 BCM 200/400 BCM 450 R 1 Adding scalability to the BCM family and providing a smooth IP migration path for Norstar MICS customers. 7

What are the key changes? 1 Capacity improvements • • Up to 120 Ad Hoc or Meet-Me conference participants, 8 fax ports, 400 hours voicemail w/ CEC • 2 Up to 300 total users: max 300 digital / 300 IP / 48 analog w/ Capacity Expansion Card (CEC) Base model supports up to 100 stations, 60 conference participants, 4 fax ports Feature parity with BCM 50 R 3, including: • • IP – IP Phone 1200 Series, IP Phone 1110, 1100 Expansion Module • SIP – native SIP trunking enhancements for interworking with other systems • 3 Conferencing – Meet-Me Conferencing: flexible, easy to use, secure, scalable Contact Center – new APIs, features, reporting engine, installation utility Operability improvements • • 4 BEM – automated renumbering, template based sets provisioning Other – documentation suite, system reset, self-test, recovery, troubleshooting, reboot Platform simplification • Base Function Tray (BFT), Chassis Interface Board (CIB), CEC Note: Based on BCM 50 R 3 software stream alignment, the major delta items to BCM 400 R 4 are: integrated router, V. 92 hard modem (replaced by V. 34 soft modem), Interactive Voice Response (IVR) application, RAID hard drive redundancy (new BFT is RAID ready for GR 1), Digital Drop & Insert MUX (DDIM) MBM. 8

BCM 450 Capacity Improvements BCM 4001 BCM 450 with CEC 2 IP Endpoints 90 100 300 Digital Stations 192 100 300 H. 323 or SIP Trunks 60 48 130 Digital Trunks 96 48 130 T 1 Interfaces 3 2 6 E 1 Interfaces 3 2 5 BRI Loops 4 16 16 Ad Hoc Conf. Ports 40 60 120 Meet Me Conf. Ports NA 60 120 Voicemail Hrs 200 400 UM Seats 200 300 Fax Ports 2 4 8 • Comprehensive ‘across the board’ increase in capacity • Stations, Trunks, Interfaces, Ports, Storage Memory • Modular design approach using the CEC. • Key Benefits: • • Scalability Flexibility Affordability Simplicity 1) BCM 400 with Expansion Gateway; 2) BCM 450 with Capacity Expansion Card. Specifications are subject to Engineering rules and restrictions. 9

Hardware Overview Optional CEC Capacity Expansion Card Install in CEC SLOT 3 Reset Button BCM 450 R 1 Base Function Tray -Power -Status LED OAM (10/100) port HD cover 2 X-10/100 Switched LAN ports HD/RAID -Music status -Paging LED’s -Page relay -Aux interfaces Serial port -Maintenance CLI -Configuration CLI 2 X USB 2. 0 DS 256 expansion connector Identification Label 10

Business Element Manager (BEM) Installation and Provisioning – savings per system Feature Task % Improvement per Task % Improvement Overall Automated Renumbering Dial plan setting 56% 13% Set Templates Sets provisioning 58% 9% Reboot Optimization Initialization 40% 4% TOTAL 26% Key Benefits: • • • Flexible configuration Faster system start-up Easier ongoing administration • • Average savings for BCM 450 compared to BCM 400 with 60 user profile. Based on conservative assumptions and test case results. System set up time up to 26% faster than BCM 400 R 4. 11

BCM 450 Platform Simplification Other Changes Capacity Expansion Card (CEC) • New enhanced DSP daughter card that can be optionally added for more capacity, and is pluggable into one of the three (3) BFT slots. Chassis Interface Board (CIB) • New interface that connects the BFT to the chassis wiring, allowing easy removal without having to manually disconnect the peripherals. DS 256 connectors simplify cabling requirements. Media Bay Modules (MBMs) • Previously DIP-switch settings had to be changed when installing MBMs on the BCM main chassis. Now they can just simply be plugged in. New BCM hardware components simplify expandability and connectivity. 12

Other Changes (cont. ) Router • • No longer offering integrated routing and WAN services. Strategy is to deploy other Nortel routing solutions. Continue to offer on-board essential data services to support IPT eg. DHCP. VPN Client • No longer offering integrated IP Sec functionality. Strategy is to deploy other Nortel routing solutions. Interactive Voice Response (IVR) • Not supported on BCM 450 R 1; planned in next release. RAID 1 Redundancy • • BFT will be RAID-ready for HD field upgrade kit planned in next release. Continue to support power supply and cooling fan redundancy. Focusing on core functionality and time-to-market, while leveraging best-of-breed Nortel Data suite. 1. Redundant Array of Independent Disks 13

Meet-Me Conferencing (MMC) • BCM 450 supports multi-party conferencing; both unplanned (Ad-Hoc) or via a specified bridge number at an agreed-upon time (Meet-Me). • MMC, introduced with BCM 50 R 3, provides a solution that is: • • Easy to use – reservationless; convenient display/softkey commands Flexible – universal access anywhere, anytime Secure – password enabled; chairperson controls Scalable – up to 120 simultaneous participants 1 Integrated tools for effective business meetings. 1. Using the Capacity Expansion Card (CEC). 14

What about the other applications? Unified Messaging Intelligent Contact Centre CTI Automated Attendant Activity Reporter 15

BCM 450 Client Support Nortel has some of the most advanced phones in the market. • Digital or IP; Wired or Wireless Ongoing portfolio evolution with the SMB-optimised IP Phone 1200 Series. Evergreen strategy allows Norstar customers to continue using their handsets on BCM as they evolve to IP telephony. Superior breadth, feature integration and investment protection. 16

BCM 450 Value Proposition > For Channel Partners > For ‘Greenfield’ Customers > For Existing Customers One Product, One Space Future Proof Investment Protection • ‘Hunt’ for Greenfield prospects • Complete Vo. IP solution • 70% equipment reuse 4 • ‘Farm’ the installed base • Scalable and flexible • Complete Vo. IP solution • Inventory minimised • Advanced feature set • Scalable and flexible Time to Revenue • Single BCM platform • Advanced feature set • Minimal training required • Open standards • Single BCM platform • Fast track accreditation Leading Efficiency & Reliability Immediate Transition • BCM 50 familiarity • 40% energy savings 2 • BCM 50 familiarity Efficiency and Savings • 10 years ‘hardened’ software Leading Efficiency & Reliability • 26% OAM savings 1 • #1 in Hybrid-IP worldwide 3 • 40% energy savings 2 • Nortel Support infrastructure Proven Track Record • 10 years ‘hardened’ software • Regional Marketing Programs • 20 years of Nortel ‘Evergreen’ • #1 in Hybrid-IP worldwide 3 1. Installation and provisioning time savings for a BCM 450 vs. BCM 400 system. 2. Up to 40% energy cost savings vs. the competition based on published power consumption figures. 3. Nortel is the worldwide leader in Enterprise Hybrid-IP line shipments based on published market data 1 H 08. 4. Up to 70% of the cost of a new system can be avoided. Evergreen! 17

Thank you 19