Business communication. Solomka Ann.
Dictionary Convince – убеждать Reached – достигнуто Nonjudgmental – не подлежащий осуждению Opportunity – возможность Interpersonal – межличностное общение Indifferent – равнодушие Sufficient – самодостаточный Estimate – оценить Quote – процитировать Feedback – обратная связь Expectations – ожидания, надежды Appraising performance – оценивая эффективность Approach – подход Skill of oral persuasion – мастерство устного убеждения Dismissal - увольнение Tailoring -стимулировать
To communicate with others, to convince and to find the compromise, to listen and speak - those are what the life consists of, and the business life especially. Without those important skills no success may be reached, and people gain these skills and improve them during their whole life.
1. What have I learned during the course 1. Effective listening I’ll quote the words by ancient sages: «If I listen I have an advantage, if I speak - others have it» .
2. Feedback as an interpersonal skill If my way of behavior corresponds with expectations the feedback is positive and both sides are likely to give / accept it enthusiastically. But such a consonance rarely happens. Techniques of providing the negative feedback are very useful.
3. Appraising performance «The praise is pleasant even for a cat» . At first sight it is similar to giving feedback, but it turned out to be the usual approach in foreign companies to evaluate employees’ performance. As I know, the majority of our domestic companies have no idea about systematising their relations with subordinates in such a way. They conduct a some sort of performance-appraisal interviews spontaneously, and it seems quit natural to them.
4. Skill of oral persuasion Nobody will deny the importance of this aspect of communication. A manager may reach a success using persuasion, not authority, even when having authority. The fact, that the power does not means the motivation is obvious for the democratic society. If you want to impose your views on another person or on a group of people it is not enough to order them thinking in certain way. If it were a kind of dictatorship it would be enough, but we study the conditions of democracy.
The communication skills are necessary if you wish to success in business activity or in any other sphere of life. The skill of persuasion is also one of the basic communication skills. To motivate people do what you want them to do it is not enough to have the power. Being persuaded people feel they are acting on their own accord. Improvement of persuading techniques means using facilitative tactics and tailoring your approach to different people.
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