Bureau Veritas Consumer Products Services June 2008 Session 1: 10 th June Session 2: 11 th June Session 3: 12 th June
TODAY’S TOPICS ► Introduction ► Services Provided l Factory Audit (Technical Audit) l Social Compliance Audit (COC) l C-TPAT Security Assessment ► Audit Reporting l Program Features l Checklist Overview l Factory Improvement ► General Booking Flow l Booking method l Booking form submit l Workflow between 3 parties ► Q&A Bureau Veritas Consumer Products Services - June 2008 2
INTRODUCTION
Bureau Veritas at a Glance Broad Geographical Presence ► Created in 1828 Africa 5% ► A global leader in conformity assessment services in the areas of quality, health and safety, environment and social responsibility (QHSE) l l l 16% Asia Pacific & Middle East 24% 2007 revenue: € 2. 07 bn France 2007 adjusted operating profit: € 312 m ► Eight global businesses providing a complete set of services Inspection, testing, audit, certification, risk management, outsourcing, consulting and training services 32% Europe 23% More than 850 offices in 140 countries ► Over 33, 000 skilled employees l Americas Eight Global Businesses Government Services and International Trade 7% Marine 12% Consumer Products Industry 13% 14% Certification Inspection & In-Service Verification 12% ► Servicing 300, 000 customers across a wide range of end markets 13% Construction 19% Bureau Veritas Consumer Products Services - June 2008 HSE 10% 4
Extensive Geographic Footprint Americas Europe (excl. France) n 140 offices, including 26 laboratories n 290 offices, including 41 laboratories n 5, 700 staff n 8, 600 staff France n 175 offices, including 12 laboratories n 7, 200 staff Asia & Middle East n 190 offices, including 58 laboratories n 10, 500 staff Africa n 55 offices, including 9 laboratories n 1, 000 staff Global network comprising more than 850 locations across 140 countries Bureau Veritas Consumer Products Services - June 2008 5
CONSUMER PRODUCTS SERVICES DIVISION l l World-leading concept-to-consumer quality assurance and compliance services provider committed to meeting your need for quality, speed-to -market, profitability and brand protection throughout your supply chain Services for a wide range of consumer products: • Testing and evaluations for quality, safety and regulatory compliance • Product quality inspections, factory and social audits l Locations in 40 countries with over 7, 000 employees with over 30 years experience in the consumer products industry Bureau Veritas Consumer Products Services - June 2008 6
BVCPS GLOBAL NETWORK Germany Canada Poland United Kingdom (3 labs) Ukraine France Pakistan Portugal USA Spain Morocco Korea Romania China Turkey Japan Italy Israel Taiwan Egypt Mexico India Honduras Guatemala Saudi Arabia Bangladesh Thailand Vietnam Philippines China Guangzhou Hong Kong Nanjing Ningbo Panyu Shanghai Shenzhen Wenzhou Qingdao Xiamen Singapore & Malaysia Sri Lanka Panama Brazil Cambodia Madagascar Indonesia Mauritius • 40 Countries • More than 7, 000 staff • 75 locations South Africa Argentina Inspection Office Laboratory/Inspection Office Sales and Program Office Bureau Veritas Consumer Products Services - June 2008 7
BVCPS GREATER CHINA NETWORK Pakistan Korea (2) Qingdao China Hangzhou Nanjing Shanghai (5) Panyu Dongguan Gurgaon India (5) Noida Guangzhou Hyderabad Bangladesh Bangalore Tirupur Ningbo Xiamen Thailand Hong Kong (2) Shenzhen (2) Japan (2) Wenzhou Taiwan (2) Philippines Vietnam (2) Cambodia Sri Lanka Singapore Inspection Office Laboratory/Inspection Office Sales and Program Office Indonesia Bureau Veritas Consumer Products Services - June 2008 8
OUR CLIENTS • Retailers • Manufacturers • Vendors • Licensee/licensor • Brands • Importers • Distributors • Buying offices/agents Bureau Veritas Consumer Products Services - June 2008 9
OUR CLIENTS ►BVCPS is THE Global Leader in providing QA Services to the retail industry l 47 of the Top 50 Retailers in North America* l 39 of the Top 50 Global Retailers* l 41 of the Top 50 Brands** • Source: National Retail Federation (NRF) 2007 Top 100 Retailers and Top 100 Global Retailers ** Source: American Apparel & Footwear Association 2007 Top 50 Brands Bureau Veritas Consumer Products Services - June 2008 10
OUR CORE SERVICES: QA HELPING THROUGHOUT THE SUPPLY CHAIN Concept/Design Develop Product, Manage Risk and Reduce Time to Market • Risk Assessments • Design Evaluations • Identification of Regulations & Standards • Quality Assurance Program Development • Technical Training Manufacturing Sourcing/ Material Verify Readiness for Production • Factory Audits • Social Accountability Audits • Incoming Quality Control Inspections • Pre-Production Testing of Materials Assure Product Meets Specifications • In-Production, During & Final Random Inspections • Test For: --Regulatory Compliance --Performance --Construction --Packaging --Specialized Product Requirements Consumer Wholesale/ Retail Benchmark Product Success & Confirm Ongoing Compliance • Compliance Testing Assess Consumer Receptivity & Next Steps • Consumer Return Evaluations • Comparison Testing • Consumer Focus Groups • Product Line Review • Sensory Panels • On-Going Technical Training • Recall Support • Failure Analysis • Specification Development Bureau Veritas Consumer Products Services - June 2008 11
CURRENT QA SERVICE OFFERINGS ► Testing & Consulting ► Quality Assurance Evaluation l Toys, Premiums & Juvenile Products l Product Development l Textiles l Specification Development l Health, Beauty, Household Products l Vendor Selection l Food l Factory Assessment l Hardlines l In Process QA/QC l Electrical l Engineering On-Site Services l Heavy Metals l Training l Household Appliances & Goods l Risk Analysis Hazard Reduction ► Inspections ► Auditing l Sample Collections l Sanitation Audit l Loading/Unloading Supervision l Factory Audit l Preproduction/Initial/Du. Pro l Production Capacity Audit l Final Random Inspections l Quality System Audit l 100% Inspections (Sorting) l Code of Conduct l Production Status Monitoring l Damage Surveying Bureau Veritas Consumer Products Services - June 2008 12
SERVICES PROVIDED – FACTORY AUDIT
FACTORY AUDIT SCOPE: ► A standardized on site audit checklist of a facility's Quality Management System, and practices against safety & legality requirement defined by BV: 1. Quality Management Standard (QMS) 2. Good Manufacturing Practice (GMP) 3. Product Control 4. Process Control Bureau Veritas Consumer Products Services - June 2008 14
FACTORY AUDIT Features: ► An Industrial - oriented system for different manufacturing types which can present the audit result in a simple and analytical approach for manufacturers to initialize the corrective and preventative action plan as a continuous improvement. 1. Quality Assurance Approach 2. Complement other Quality Management Systems e. g. ISO 9001, GSCP, HACCP 3. Customer confident 4. Our knowledge of relevant in various industries – Qualified local auditors with different industrial background 5. Ability to assist clients with “Program Development” & “Setup” 6. Demonstrate due-diligence in the event of being challenged Bureau Veritas Consumer Products Services - June 2008 15
SERVICES PROVIDED – SOCIAL COMPLIANCE AUDIT
SOCIAL COMPLIANCE AUDIT SCOPE: ► A systematic on site audit of a facility's Social & Ethical Management System and practices against regulations & standards defined by BV and/or the client covering: 1. Child Labour 2. Forced Labour 3. Health & Safety 4. Freedom of Association & Collective Bargaining 5. Non-discrimination 8. Compensation & Benefits 6. Disciplinary Practices 9. Hours of Work 7. Harassment or Abuse 10. Environmental Practices 11. Home working 12. Management systems, monitoring & documentation 13. Legal Right to Work Bureau Veritas Consumer Products Services - June 2008 17
SOCIAL COMPLIANCE AUDIT Features: 1. Proven ability to manage programs for retailers & brands. 2. Our knowledge of relevant labor laws – Qualified local auditors 3. Ability to assist clients with “Program Development” & “Set-up” 4. By Using BV you can have confidence in that you can: • Protect brand image & accountability. • Demonstrate due-diligence in the event of being challenged • Demonstrate Social compliance to stakeholders • Doing the right thing for society, consumers, employees & shareholders Bureau Veritas Consumer Products Services - June 2008 18
SERVICES PROVIDED – C-TPAT SECURITY ASSESSMENT
C-TPAT SECURITY ASSESSMENT SCOPS: 8 Physical Security 8 Physical Access control 8 Container Security 8 Procedural Security 8 Personnel Security 8 Information Technology security 8 Security Training & Threat Awareness Bureau Veritas Consumer Products Services - June 2008 20
C-TPAT SECURITY ASSESSMENT BENEFITS ► Allows importers to demonstrate compliance with C-TPAT Guidelines ► Fast lane cargo processing into US ► Risk mitigation against unexpected security risk & delays ► Brand Protection - A secure supply chain ► Competitive advantage l Shortening “time to market” l Minimise supply delays & Increase stock turns Bureau Veritas Consumer Products Services - June 2008 21
AUDIT REPORTING Ø Program Features Ø Checklist Overview Ø Factory Improvement
AUDIT REPORTING – Program Features ► SUPPORTED WITH A LOGICAL SCORING SYSTEM ► Numbering Systems ► Compliance Determination ► Question Risk Weighting Levels ► Section Weighting Factors ► Site Compliance ► Improvement Plan and Monitoring Frequency Bureau Veritas Consumer Products Services - June 2008 23
AUDIT REPORTING – Program Features BENEFITS ► The BV automated Factory Assessment scorecard & risk based approach enable the following benefits l Manage a large number of programs with a paperless system l Benchmarking and logical decisions base on score & color rating l Reduce time in assessing suppliers and analyzing data l Facilitates continuous improvement – quality, cost & time to market l Manages risk and brand equity by focusing on the critical issues l Simplified reporting with score, colour, graphics & corrective actions: • Able to quickly identify criticalities • Allows ranking of your suppliers • Able to measure the improvement of your supplier base over time Bureau Veritas Consumer Products Services - June 2008 24
AUDIT REPORTING – Program Features IMPROVEMENT PLAN & FOLLOW-UP FREQUENCY SUPPLIER RISK RECOMMENDED FOLLOW-UP OR MONITORING FREQUENCY GREEN Annual audit recommended at 12 months MINOR On-site follow-up audit recommended at 6 months to evaluate previous non-compliance issues MAJOR On-site follow-up audit recommended at 90 days to evaluate previous non-compliance issues. CRITICAL On-site follow-up audit recommended at 60 days to evaluate previous non-compliance issues. Bureau Veritas Consumer Products Services - June 2008 25
AUDIT REPORTING – Checklist Overview 1 st part: result overview. Percentage + Color rating and Recommended follow-up visit frequency Bureau Veritas Consumer Products Services - June 2008 26
AUDIT REPORTING – Checklist Overview 2 nd report part : Graph of Score per section Audit Score Overview Chart Bureau Veritas Consumer Products Services - June 2008 27
AUDIT REPORTING – Checklist Overview 2 nd report part (cont’d) : Matrix of Degree of Compliance per section Bureau Veritas Consumer Products Services - June 2008 28
AUDIT REPORTING – Checklist Overview 3 rd report part : List of Nonconformities with Level of Non-conformance Bureau Veritas Consumer Products Services - June 2008 29
AUDIT REPORTING – Improvement CAP : Filling of Corrective Action and Target Completion Date filled by factory Corrective Action Plan filled by factory Bureau Veritas Consumer Products Services - June 2008 30
BOOKING FLOW
BOOKING FLOW Bureau Veritas Consumer Products Services - June 2008 32
Q&A
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