Building the Largest Pilot Training Program in the

Building the Largest Pilot Training Program in the World Scott Nutter General Manager – Research, AQP & Development

Video 2 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

The Mission Closed merger transaction on October 30, 2008 Corporate Goal • Achieve Single Operating Certificate by December 31, 2009 • 14 months to integrate two FAR 121 air carriers • 14 months to integrate…… 3 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

The Mission • 12, 434 pilots • 11 Fleet Types (21 variants) • 2 Advanced Qualification Programs (AQPs) • 13 Initial Qualification Curricula • 11 Continuing Qualification (Recurrent) Curricula • 2 Data Collection Systems • 687 Pre-SOC, cockpit procedural changes Keep Safety #1 4 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Merger Philosophies 1. Never compromise safety 2. Keep it simple 3. Adopt & Go 4. Speed wins 5. Over communicate 6. Solicit and act upon feedback 7. Plan well, then execute 8. Address cultural as well as operational differences 9. Include everyone in the process (FAA, ALPA, IT, etc) 5 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Training Integration Philosophies 1. Build training to support Safety goal 2. Keep it simple 3. Adopt & Go 4. Speed wins 5. Over communicate 6. Solicit and act upon feedback 7. Plan early, execute and adapt to change 8. Address training culture differences 9. Include everyone in the process (FAA, ALPA, IT, etc) 6 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Divide & Conquer Break integration of pilot training into two distinct tasks: Achieve SOC Develop “end-state” programs designed for combined carrier 7 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Achieve SOC 8 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Achieve SOC AQP Integration • Adopted existing Delta AQP as end-state program • Appended premerger NWA AQP to existing Delta AQP • Developed plan to integrate NWA programs into Delta AQP 9 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs Curricula • Initial Qualification (IQ) • Continuing Qualification (CQ) • Indoctrination • Specialty Curricula • Instructor • Evaluator • Testing Strategy 10 WATS 2010 Data Collection/Analysis Courseware • • • April 27, 2010 e-Learning Instructor Guidance Student Guidance LMS Electronic vs. Paper DELTA AIR LINES, INC.

Develop “End-state” Programs Premerger NWA IQ ST 1 ST 2 ST 3 ST 4 ST 5 ST 6 SV PT 1 PT 2 PT 3 PT 4 PT 5 PT 6 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum GT (14 days) + FT (10 days) = 24 day IQ curriculum 11 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs Premerger Delta IQ Distance Learning ST 1 ST 2 ST 3 ST 4 SV PT 1 PT 2 PT 3 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum GT (9 days) + FT (10 days) = 19 day IQ curriculum 12 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs End-state IQ Distance Learning ST 1 ST 2 SV PT 1 PT 2 PT 3 PT 4 PT 5 PV Ground Training Curriculum MT 1 MT 2 MT 3 MT 4 MV LT 1 LT 2 LT 3 LT 4 LOE Flight Training Curriculum GT (9 days) + FT (10 days) = 19 day IQ curriculum 13 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs Premerger NWA CQ All Fleets GT 1 GT 2 Jan FT 1 Feb 320 IPCQ Apr May Jun GT 1 Jul Sept FT 1 Oct FT 2 Nov Dec CQ CQ CQ IPCQ CQ 757 14 Aug GT 2 IPCQ 744 DC 9 Mar IPCQ 330 742 12 Months FT 2 CQ WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs Premerger Delta CQ FT 1 6 Months FT 2 6 Months FT 1 FT 2 “International” Fleets FT 1 12 Months FT 2 FT 1 FT 2 Oct Nov FT 3 “Domestic” Fleets Jan Feb ALL 15 Mar Apr IECQ WATS 2010 May Jun Jul Aug Sept Dec CQ April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs End-state CQ FT 1 FT 2 9 Months FT 1 FT 2 All Fleets Quarterly Distance Learning Jan ALL 16 Feb Mar Apr May Jun Jul CQ WATS 2010 Aug Sept Oct Nov Dec IECQ April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs Premerger Data Collection & Analysis • Web-based data collection tool • Data fed to custom database • Summary Statistics used to analyze data • Large number of custom reports • Data collected through mainframe interface • Data fed to warehouse within mainframe • Six Sigma used as primary analysis tool • Small number of standardized reports 17 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs End-state Data Collection & Analysis • Web-based data collection tool • Data fed to custom database • Six Sigma used to analyze data • Standard reports • Daily – supports data collection • Monthly – labor-intensive analysis • Quarterly – tied to SMS • Annual – system validation 18 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Develop “End-state” Programs Timeline 19 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Training Integration Conclusions 1. Constant reinforcement of the Safety culture works 2. KISS works 3. Adopt & Go saves time and simplifies tasks 4. “Speed wins” drives # 2 and # 3 5. There’s no such thing as over communication 6. Acting upon feedback built support and fostered culture change 7. Plan early, execute and adapt 8. Embrace the best of both cultures 9. Everyone shares in the process and success 10. Visible, accessible leadership benefits every process 20 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Lessons Learned Flight Operations Integration 1. Old habits die hard……but they will die 2. Nothing replaces working with your peer 3. Words on a page can be interpreted many ways 4. Little things mean a lot 5. Change management takes time 21 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Lessons Learned Pilot Training Programs 1. AQP works 2. E-learning works 3. Distance Learning works 4. Analysis = Accuracy 5. Instructional method driven by Performance Gap 6. If it’s worth training, it’s worth measuring 7. Build flexible training systems (adapt to network) 8. Integrate training with SMS (watch the operation) 9. Listen to your audience (feedback) 10. Mergers are not for the faint of heart 22 WATS 2010 April 27, 2010 DELTA AIR LINES, INC.

Building the Largest Pilot Training Program in the World Scott Nutter General Manager – Research, AQP & Development scott. nutter@delta. com