Buckinghamshire County Council Support Services Forums Summer 2015
Buckinghamshire County Council Revision to the new Safeguarding Package
Buckinghamshire County Council Main headlines • • Listened to feedback from schools We want to be flexible and responsive Providing options A) Buy the annual package with a flat fee of: £ 200 Primary Schools £ 250 Secondary Schools £ 300 Academies By purchasing the annual package DBS checks still will cost £ 44 (payable to DBS) but admin fee to BCC falls from £ 15 to £ 9. 50 3
Buckinghamshire County Council Option 1 – the new Annual Safeguarding package • • • Buy the annual package with a flat fee of: £ 200 Primary Schools £ 250 Secondary Schools £ 300 Academies By purchasing the annual package DBS checks still will cost £ 44 (payable to DBS) but admin fee to BCC falls from £ 15 to £ 9. 50 4
Buckinghamshire County Council Option 2 • Schools can still buy DBS checks from BCC on a PAU basis • No annual flat fee • DBS checks still £ 44 but admin fee will remain at £ 15 5
Buckinghamshire County Council Next Steps • If you have bought the annual package and wish to retain the original order no action is required • If you have bought the annual package and you would like to revert to the existing PAU method please contact Maria Edmonds by email maedmonds@buckscc. gov. uk or Loreta Sobolyte at lsobolyte@buckscc. gov. uk by 17 July 2015 at the very latest so that we can adjust your order. • If you have not bought the annual package please could you contact us by 17 July 2015 to let us know if you intend to carry on using the current PAU method for DBS checks. 6
Buckinghamshire County Council Health and Safety Update
Buckinghamshire County Council Health and Safety Policy and Annual Compliance Report • Schools are reminded that the Governing Body should update its Health and Safety Policy this term. • The Governing Body of maintained schools should also submit a report of its health and safety compliance via the ANT website by 22 July 2015 • Schools that have been or will be formally audited during the Spring or Summer term 2015 are exempt from this process unless the audit score was graded as ‘poor’, ‘cause for concern’ or ‘room for improvement’. • This return is not compulsory for Voluntary Aided, Foundation or Academy Schools. However, these schools may find completing the return a useful process for monitoring health and safety systems within their school. • Further details can be found in the School Bulletin 9
Buckinghamshire County Council Firework and Bonfire Events • Schools that are hosting or arranging a firework event this autumn should submit their paperwork for checking to the Health, Safety and Wellbeing Team by 18 th September 2015. via the HR Service Desk • Further information is available from the School Bulletin, which includes information on training for those schools firing their own fireworks. 10
Buckinghamshire County Council Model Policy on Supporting Pupils with Medical Conditions • A new Model Policy on Supporting Pupils with Medical Conditions has recently been published. • The policy and templates are available from the Health and Safety section on Schools. Web and from School Bulletin issue number 392 • The policy is based on the statutory guidance to support children with medical conditions that was issued by the Df. E and guidance on the use of emergency salbutamol inhalers issued by the Department of Health last September • https: //www. gov. uk/government/publications/supporting-pupils-at-schoolwith-medical-conditions--3 • https: //www. gov. uk/government/uploads/system/uploads/attachment_data/f ile/360585/guidance_on_use_of_emergency_inhalers_in_schools_October _2014. pdf 11
Buckinghamshire County Council Appendix 1 - Templates Template A Template B Template C Template D Template E Template F Template G Template H Template I Template J Template K Template L Template M Template N Template 0 Template P Individual Healthcare Plan (IHCP) Consent form to Administer Medication Headteacher’s agreement to administer medication Record of medicine administered to an individual child Record of medicine administered to all children Request for child to carry their own medicine Staff training record Authorisation for the administration of rectal diazepam Authorisation for the administration of buccal midazolam Contacting Emergency Services Model letter inviting parents to contribute to IHCP Consent form for use of Emergency Salbutamol Inhaler Model letter to inform parents of Emergency Salbutamol Inhaler use Seizure witness form How to recognise an asthma attack what to do in the event of an asthma attack 12
Buckinghamshire County Council Statutory Guidance on Supporting Pupils with Medical Conditions - Defibrillators and Emergency Use of Salbutamol Inhaler The Df. E advises Governing Bodies and Schools to consider • purchasing a defibrillator as part of their first aid equipment, as sudden cardiac arrest can happen to people at any age and without warning • purchasing an emergency salbutamol inhaler from a local pharmacist. The inhaler should only be given to pupils already diagnosed with an asthma, whose reliever is not in school or runs out, not to children who appear breathless • Schools should consider keeping more than one emergency asthma kit, especially if covering more than one site, to ensure that all children within the school environment are close to a kit
Buckinghamshire County Council Health and Safety Service for Academies • Following feedback from last year’s offer the Health and Safety Team are offering a more comprehensive service for 2015 -16 • a Standard and Enhanced package • additional stand alone services for Academies who decide not to buy back the full package. • Academies need to reassure themselves that they can fulfil the requirements of the Management of Health and Safety at Work Regulations to obtain competent health and safety advice if they decide not to buy back 14
Buckinghamshire County Council Standard Package for Academies • • • Primary and Nursery Schools: – £ 330 per school + £ 0. 70 per pupil per year + VAT – Minimum charge £ 515 + VAT Secondary and Special Schools: – £ 525. 00 per school + £ 1. 29 per pupil per year + VAT – Minimum charge £ 1030 + VAT Health and Safety Seminar − £ 94. 50 + VAT person per event 15
Buckinghamshire County Council Enhanced Package for Academies • Purchase this package if you have a number of training course to attend this year, as enhanced package offers 20% discount and priority booking over external delegates for health and safety courses • Free places at Health and Safety Seminars • • Primary and Nursery Schools: – £ 607 per school + £ 0. 70 per pupil per year Secondary and Special Schools: – £ 844 per school + £ 1. 29 per pupil per year 16
Buckinghamshire County Council Radiation Protection Adviser Service – for Academies purchasing packages • For Secondary Academies holding sources and purchasing packages • Retainer of a Radiation Protection Adviser (statutory requirement) • Provision of radiation protection advice including audit visits and phone advice − Annual Costs £ 448 + VAT 17
Buckinghamshire County Council Stand Alone Services for Academies • Learning Service – Annual programme and bespoke price on application • Use of ANT Accident recording system (1) – without monitoring − Annual Costs £ 105 + VAT • Use of ANT Accident recording system (2) – with monitoring − Annual Costs £ 230 + VAT • Use of Workstation Assessment software - up to 15 licences − Annual Costs £ 105 + VAT • Health and Safety Seminars − £ 115 + VAT person/event • Health and Safety Audits • Primary Schools − £ 515 +VAT • Secondary Schools − £ 1375 +VAT 18
Buckinghamshire County Council Stand Alone Services for Academies The Health and Safety Radiation Protection Advice Package • For Secondary Academies holding sources • Retainer of a Radiation Protection Adviser (statutory requirement) • Radiation protection advice including audit visits − Annual Costs £ 538 + VAT Health and Safety Consultancy Services e. g. • site visits and inspections • workstation, return to work and other individual assessments • testing of environmental conditions e. g. noise, light, temperature, humidity − £ 450 +VAT per full day − £ 230 +VAT per half day 19
Sources of Information • Bucks Policies and Procedures (HR Zone/Schools. Web) – Click on link to Health and Safety in Schools from the A-Z – Click on link to Health and Safety Policies and Procedures • Health, Safety and Wellbeing Team – Phone 01296 382233 – E-mail hrservicedesk@buckscc. gov. uk
Buckinghamshire County Council Business Services Plus HR SERVICE DESK AND FINANCE SERVICE DESK
Buckinghamshire County Council HR Service Desk School calls since 1 st September 2014 - 31 st May 2015 10, 294 Resolved at first point of contact: 6372 Top 5 logging profiles: Human Resources -> Reward -> Pay Human Resources -> Working -> HR Applications Human Resources -> Joining -> Recruitment Process Human Resources -> Reward -> Employee Data Human Resources -> Working -> Safeguarding in Employment 2466 1438 1436 1313 1088 22
Buckinghamshire County Council Finance Service Desk School calls since 1 st September 2014 - 31 st May 2015 6810 Resolved at first point of contact: 2936 Top 5 logging profiles: Finance -> Schools Charging 01. 09. 14 -> Vendor Queries -> New Vendor Finance -> Schools Charging 01. 09. 14 -> Vendor Queries Finance -> Journals - > Schools Finance -> Schools Charging -> Funding Finance -> Signpost to Other Areas -> Other BCC Services 706 575 445 351 313 23
Buckinghamshire County Council Finance Service Desk + HR Service Desk • We are the first point of call for you • We will try to answer your query as best as possible at that first point. • We will assign the call to appropriate teams if we are unable to help 24
Buckinghamshire County Council COMPLAINTS • • If you have any complaints – please contact myself. I will ensure the correct team picks this up Will co-ordinate the complaint We work with a number of teams 25
Buckinghamshire County Council Contact us • Via the portal • • • Via email Financeservicedesk@buckscc. gov. uk Hrservicedesk@buckscc. gov. uk • • • Via phone Finance – 01296 382222 HR – 01296 382233 • Escalation – Shamraiz Khan – Service Desk Manager 26
Buckinghamshire County Council FINANCE SERVICE PACKAGES & TRAINING Nadine Huntington Summer Term 2015
Buckinghamshire County Council What the packages actually contain: PLATINUM PACKAGE £ 3000 • Unlimited Finance Operational Support hours (including schools visits and office support) • 2 Places at Finance Operations advertised workshops or knowledge shares • Annual Budget Listing Validation Tool • Schools Fund Audit (Under £ 100 k) • Administration of up to 3 Purchasing Cards • SFVS Support Visit GOLD PACKAGE £ 1500 • 10 hours Finance Operations support (including schools visits and office Support) • 2 Places at 3 of the Finance Operations workshops or knowledge shares • The ABL Validation tool • Administration of 2 Purchasing Cards SILVER PACKAGE £ 500 • 5 hours of support (including support visits and telephone support) • ABL Validation Tool • 1 Place at One Finance operations workshop or knowledge share. 28
Buckinghamshire County Council Courses that will be available to book soon: Finance Day – County Hall 28 th and 17 th September. CFR Drop-in and submittal sessions, County Hall 5 th and 6 th October. Imprest & Purchasing Cards dates and locations TBC. These will be available to book 2 nd week of July In order to book, please make use of the Finance Service Desk Eform that is available on the Portal, you will get a confirmation of your place by return. Joining Instructions will be emailed to delegates nearer the time. 29
Buckinghamshire County Council What training would help you? We want the training that we offer to be meaningful to YOU. If you identify a training need within your school, please contact us and let us know! On the tables, there are training surveys – If there is a workshop or knowledge share that you would like to see, please complete the form or speak to me in the break! 30
Buckinghamshire County Council Any questions? 31
Buckinghamshire County Council Ecommerce Customer Buy Online System
Buckinghamshire County Council Introduction The Private Sector is leading the way and setting expectations in technology. Bucks want to replicate the Amazon and Ebay experience and make things easier for customers and staff to manage demand into services What you have told us • Clunky. Not very intuitive system • Time consuming • No single place where you can purchase everything you require from BCC. • Long lists of products with not much information • No customer account in regards to what have we bought and when are we being charged?
Buckinghamshire County Council What should a new system have? We want to give you one place to purchase • Business Service Plus packages – HR – ICT – Payroll – Property – Finance – Legal • Education services – Education psychology Services – Educational Welfare Services – Admissions – School Management and Free School Meals checking service – Duke of Edinburgh • We want to provide you with quotes and progress them – Property – ICT – Licences – Insurance • – Fleet We want you to be able to book your Courses at the same time
Buckinghamshire County Council A Better Customer Journey Operations Educational psychology, education welfare, school library service and more. Legal, finance, human resources, ICT and many other business areas. Fleet hire, insurance, licences and property services.
Buckinghamshire County Council Amazon-like marketplace
Buckinghamshire County Council Search by categories and add to a shortlist
Buckinghamshire County Council Filter results www. publicconsultinggroup. co. uk | Buckinghamshire ecommerce workshops 38
Buckinghamshire County Council Profile Page
Buckinghamshire County Council Related Products and Services
Buckinghamshire County Council What happens now? • • • A Project team are working with services to improve how they offer products and exploit the functionality the new system has We want you to be involved – Customer focus groups early August – Feedback used to finalise designs and functionality We are hoping to launch in September 2015
Buckinghamshire County Council Thank you Contact Details Amy Impey E-Commerce Co-ordinator | Commercial | Business Services Plus Buckinghamshire County Council 01296 382413 aimpey@buckscc. gov. uk Kelly Baines Project Manager| Commercial | Business Services Plus Buckinghamshire County Council kbaines@buckscc. gov. uk
Buckinghamshire County Council PSN Update George Mc. Gowan Nic Relton
Buckinghamshire County Council Bucks. Gf. L / PSN Summer Improvements • SSL Encryption Upgrades – securing web filtering after unilateral changes by Goodge and co. • Moodle upgrades – several improvements • Netsweeper Upgrades – firewall and safeguarding improvements • Web hosting • Text notification system • Schools E 1 for Education package
Buckinghamshire County Council Coffee / Tea Break & Networking 45
Buckinghamshire County Council Mobile Telephony Marc Phillips
Buckinghamshire County Council Energy Support Services June 2015 Edward Barlow
Buckinghamshire County Council Energy Support Service Menu Service Terms Service Description Annual package Energy Monitoring (AMR Support) Annual package Eco-Schools Support Pay as used Energy Audit + Action Plan Pay as used Onsite Renewables Support Free advice on Display Energy Certificates available. 48
Buckinghamshire County Council Service Description Price Energy Monitoring (AMR Support) Annual package 1 £ 150 / year 2 £ 270 / year Eco-Schools Support Annual package £ 200 - £ 420 / year Energy Audit + Action Plan Pay as used £ 230 - £ 450 Onsite Renewable Support Pay as used £ 230 - £ 450 (500 m 2 - 10, 000 m 2 cap) 49
Buckinghamshire County Council Update: Display Energy Certificates • Floor size for requiring a DEC – reducing from 500 m 2 to 250 m 2 • Typically adding small primaries to the list • Schools with multiple buildings may require additional DECs • Check you assessor – find a new one? • Non-Domestic Energy Performance Register: https: //www. ndepcregister. com/ 50
Buckinghamshire County Council • Expressions of interest – please see me afterwards. • Launch of service provision from September 2015 51
Buckinghamshire County Council Edward Barlow ebarlow@buckscc. gov. uk / energy@buckscc. gov. uk 01296 382300 / 07843 344843 52
Buckinghamshire County Council UPDATE FROM PROPERTY BCC Support Service Forums June/July 2015
Buckinghamshire County Council 1) Update on Latest Property Team Restructure • As from 1 April 2015 our name has changed from Delivery Assurance to Property, we’ve moved from PLACE to the new Shared Services Consultancy and consist of 4 teams: • 1) Building Services Team (11 posts led by Vince Probert) - planned maintenance, ‘minor works’ projects and advice • 2) Contract Performance Team (3 posts led by George Thompson) - Bilfinger contract and schools’ packages • 3) Programme Team (4 posts led by Richard Dwight & myself) - programmes, compliance surveys and property database • 4) Health & Safety Team (6 posts led by Pat Beveridge) - H&S advice, audits, training etc
Buckinghamshire County Council 1) (cont’d) Update on Property Team Restructure • The locations of the other ‘Property’ functions are: • a) Estates & Valuation – located within the HQ Corporate Landlord Asset Management function • b) Facilities Management – located within Shared Services Operations • c) Major Capital Projects – CYP’s School Commissioning Team (led by Paula Campbell-Balcombe) • d) Major Capital Project managers are now in Transport, Environment and the Economy (TEE) Special Projects team. • e) The Property Help Desk remains 01296 383238 and run by Bilfinger. Contact with Property should be through property. service@buckscc. gov. uk.
Buckinghamshire County Council 2) Update on the Buy. Back & STAR Packages for 2015/16 • Information on both packages was individually circulated to all previously participating schools in May. • All contributions and fees are now based purely on the GEA (Gross External Area – ie the building footprint). • Thank you so much for the response! • Buy. Back Scheme – virtually all schools eligible to participate have now signed up again – 141 schools. • STAR Package – to date over 30 schools have agreed to participate again. • PRUs are participating in Buy. Back as they are now classified as schools.
Buckinghamshire County Council 3) Update on Bilfinger Contract Performance • • Asset tagging is complete and the mammoth exercise of organising the PPM (plant servicing) scheduling is finally just about complete! In excess of 50, 000 ‘additional’ assets were found in the survey! The invoicing procedure with Property is now operative with huge data transfers into Property’s K 2 database supporting invoices. Some changes in sub-contractors have been enforced and more local companies are now engaged. In 2014/15 Bilfinger received 6192 callouts of which 47% were to schools. Of the total about a third were either Priority 1 and 2 tasks. About 50% of the callouts were related to building fabric and drainage, whilst there were 1146 electrical and 295 mechanical problems. 55 formal complaints were recorded in the first year. Generally there is some discernible improvement but there is still a lot of room for improvement.
Buckinghamshire County Council 4) Update on Compliance Surveys Programme • There is an ongoing programme to survey all properties, including schools, for Condition, Floor Plan Updates, Asbestos & Legionella. • Condition Surveys: Oakleaf Surveys – to date about 165 properties have been surveyed; aim is to complete all for April 2016. • Floor Plan Updates: Cad. Capture – to date CAD plans for about 85 properties have been updated; aim is to complete all for April 2016. • Asbestos Surveys and Legionella Risk Assessments: NPS – about to start programme, aim is to be complete by June 2017. • Radon: monitors installed by Property and analysed by Radon UK as part of an ongoing programme
Buckinghamshire County Council 5) Update on 2015/16 Maintenance Capital Programme • Schools Capital Planned Maintenance for 2015/16 is £ 2, 500, 000. This is £ 1, 000 less than 2014/15’s programme and represents a reduction of just under 30%. • The reduction plus a very difficult tendering climate has unfortunately meant delaying most works until after the Summer recess. The emphasis is on fabric repair, ie windows/doors and roofs. • Ongoing heating pipework/ boiler problems are largely being treated as emergency funded repairs. School heating repairs are costing about £ 1, 200, 000 this year – 18 schools affected in the winter of 2014/15. • The new condition surveys will aid more precise targeting of future programmes and inform size of budget recommendations.
Buckinghamshire County Council 6) Update on Toilet Improvement Programme Etc • Phase 1 delayed but currently being tendered with Phase 2, for a total of 16 schools involved and a budget of £ 500, 000 for 2015/16. • There are potentially 3 more years of funding available and currently a further 7 schools being checked. • Toilet improvement projects will include temporary toilet provision where found necessary. • There is a £ 1, 000 programme of legionella prevention works currently being carried out, shared amongst 5 contractors. • Property currently vets about 100 school self-help schemes a year and is working directly on some 12 individually commissioned projects with schools.
Buckinghamshire County Council ICT Schools 2015/16 Curriculum Support ICT Technical Team
Buckinghamshire County Council Curriculum Support Package • • • Setup Costs Three tiers of support available Annual packages for different size schools Scheduled Visit packages available Due to be launched September
Buckinghamshire County Council Initial setup costs will vary as to School requirements • • Site Survey Device Audit Application Discovery Application Packaging Client Image Creation Licensing provision Hardware Procurement
Buckinghamshire County Council Three Tiers of Support Provided Support Level Tier 1 Service Desk (entry point) You can contact the Service Desk via the Portal, email or telephone. Irrespective of how you contact us, all calls are logged in Support Works which is our call management system. This enables us to keep a full history of the initial call raised, to whom it is escalated (if necessary) and how long it has taken to resolve the call. Tier 2 Remote Support Investigation into your call will be undertaken and remote support will be provided to resolve your call. To perform this successfully a contact on site needs to be identified and access to the device needs to be granted by the customer. Depending on the nature of the problem, in some circumstances we may need to escalate your call to external 3 rd parties. Unfortunately, at this point external 3 rd party Service Levels will be invoked, superseding any prior BCC service level agreements. Tier 3 Site Visit If investigations identify that your call cannot be resolved remotely. A school visit will be arranged and will take place to resolve the issue. Any additional calls that are raised during the site visit will be recorded and logged by the Analyst when they are next in the office. If you require immediate assistance to resolve the issue, please contact the service desk via the portal, email or telephone, as per the Tier 1 entry point process.
Buckinghamshire County Council Three Tiers of Service Provided Service Availability Tier 1 Service Desk Contact via the portal and email at any time; and by phone: Monday to Thursday: 8. 30 to 17. 00 Friday: 8. 30 to 16. 00 Email messages and service requests received via the Self Service portal outside of these hours will normally be actioned the following working day. Tier 2 Remote Support Remote support will be provided during normal working hours: Monday to Thursday: 8. 30 to 17. 00 Friday: 8. 30 to 16. 00 Tier 3 Site Visits will be undertaken during normal working hours: Monday to Thursday: 8. 30 to 17. 00 Friday: 8. 30 to 16. 00
Buckinghamshire County Council Different Packages for Different Size Schools Platinum 25 - Curriculum Support Package £ 2900 per annum Curriculum Support offering for up to 25 MS Windows devices (including server) providing a 3 -Tier support service. 1 st/2 nd/3 rd line software and hardware support provided. Mixture of remote & On-site resolution of issues and service requests. Server software updates, patches and hotfixes Management of user accounts staff & students. Application packaging, where the school have evidence of licence agreement and activity is achievable within a standard service request SLA. Data & permission management. User creationmaintenance Platinum 50 - Curriculum Support Package £ 5400 per annum Curriculum Support offering for up to 50 MS Windows devices (including server) providing a 3 -Tier support service. 1 st/2 nd/3 rd line software and hardware support provided. Mixture of remote & On-site resolution of issues and service requests. Server software updates, patches and hotfixes Management of user accounts staff & students. Application packaging, where the school have evidence of licence agreement and activity is achievable within a standard service request SLA. Data & permission management. User creationmaintenance Also offering Platinum 75 (£ 7900 per annum) & Platinum 100 (£ 10400 per annum) Packages for larger Schools
Buckinghamshire County Council Scheduled Visit Packages Three half day scheduled site visits Where schools would like to receive termly half day scheduled site visits. (This is in addition to any site visits occurring in response to an issue) Six half day scheduled site visits Where schools would like to receive twice termly half day scheduled site visits. (This is in addition to any site visits occurring in response to an issue)
Buckinghamshire County Council Contact Details • bites@buckscc. gov. uk • Lynne Roberts – ICT Technical Solution Owner • 01296 383500 Option 3 • bites@buckscc. gov. uk • Simon Hobdell – Senior ICT Analyst • 01296 383500 Option 3
Buckinghamshire County Council Schools Web Jane Henstock Mike Muriss
Buckinghamshire County Council Schools Web Coming this week….
Buckinghamshire County Council The new look website
Buckinghamshire County Council Bulletin • https: //extranet. buckscc. gov. uk/schoolsweb/school-bulletin/
Buckinghamshire County Council feedback This is only the start of the journey! – cypweb@buckscc. gov. uk – Feedback form on schoolsweb
Buckinghamshire County Council Resourcing Services for Schools Presented by Lorna Fisher Resourcing Consultant Tailored solutions for every recruitment need
Buckinghamshire County Council Standard Services 75
Buckinghamshire County Council Recruitment Statistics • • 1, 546 schools vacancies advertised since September 233 schools vacancies advertised in May 2015 109 current schools adverts on the BCC website C 4, 000 hits per year on the BCC recruitment pages 76
Buckinghamshire County Council Overseas candidates • • Experiencing problems in getting visas/sponsorship Government met it’s quota early in June. 3 requests submitted, 2 were rejected. Greater demand for supporting evidence to back up our applications. • Please plan ahead if you can. 77
Buckinghamshire County Council Case Study • • Well known agency supplied permanent Teacher CVs Agency supplied 2 references for a candidate One reference was glowing, the other less so One reference had been amended by the agency Learning point: Follow up on references with a phone call to verify the reference with the referee. 78
Buckinghamshire County Council What attracts good teaching staff? Survey on Linked-In with 100+ UK Head-Teachers/Teachers • • • A role which is honest about the adversities you'd face A role which appeals to the core reasons you became a teacher A job that provides the right balance of autonomy and support A role which rewards challenging situations (deprivation, poor ofsted category, etc) financially and otherwise A job in a school that will challenge, excite me and where I feel valued and able to make a positive impact on changing lives 79
Buckinghamshire County Council Buckinghamshire Business Services Plus and the new Commercial Team Maria Edmonds
Buckinghamshire County Council Buckinghamshire Business Services Plus Changes at the Council – The Future Shape Programme The Council is undergoing a fundamental change in the way the it operates. Cabinet agreed for a new model to be implemented in April 2015. The key features of this new way of working: • Services will be delivered through a wide mix of models. • A council which is financially sustainable and self reliant. • A council that makes best use of resources and assets. • A workforce that is lean, flexible and commercially skilled. • Members’ priorities are delivered through outcomes-based commissioning. • Residents and organisations will find it easy to do business with us. 81
Buckinghamshire County Council Buckinghamshire Business Services Plus Formerly known as BCC Support Services includes: • Finance • HR • ICT • Legal Services • Property Management 82
Buckinghamshire County Council Buckinghamshire Business Services Plus The Vision Focussed Digitally Enabled High Performance Quality Driven Commercially minded 83
Buckinghamshire County Council Buckinghamshire Business Services Plus Council Structure – from April 2015 Managing Director Enterprise & Shared Services Gill Quinton Consultancy Services Director Nick Cave Operations Director Lloyd Jeffries Commercial Director Jonathon Noble 84
Buckinghamshire County Council Shared Services Commercial Manager (Base Business) Key Account Manager Commercial Director Commercial Manager (New Business) Commercial Analyst (MI) Ecommerce Co-ordinator BD Officer x 2 Business Planning and Change Manager Business Planning Co-ordinator x 2 Operational Excellence Lead Commercial Analyst (Change) x 2 Commercial Analyst (Customer) CX Lead Commercial Support Officer 85
Buckinghamshire County Council Buckinghamshire Business Services Plus What does this mean for schools? • More effective customer relationship management and customer services • Improved technology which will make the buying process easier for schools – a new ecommerce/CRM system • Making efficiencies through process redesign and digital technologies to drive down costs • Improved partnership working with our suppliers • More commercial and coordinated approach through a dedicated commercial team to deal with your requirements and queries • Continued access to familiar key contacts in services for advice and support 86
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