British Library document Supply Service
Building the future service Live November 2011 n n n £ 6 m project over 2 years Replace ALL of the current technology supporting Document Supply More efficient workflow supported by technology Standardisation, Rationalisation, Optimisation Meaning: n More efficient searching of our collections n More information about what is available and when n Clearer pricing information n Enhanced document supply services n More documents available for immediate PDF delivery n Full colour reproductions of printed materials as standard n Increased fulfilment through new partnerships with back up libraries n Immediate download, 2 hour, 24 hour & 4 day services n New, lighter DRM services requiring no software downloads (in discussion) 2
Business to business (Library System to BL) Existing customers ordering via their Library System don’t have to change anything, but: n Significant reduction in number of Reply Codes (25 rather than 100+) n ‘Looser’ Automated Request Transmission format n <Optional> human readable emails n <Optional> on-line fixing of request formats Faster responses n Improved matching – right job to the right place first time – 40 m article records to support matching n Better rights management n Automated Waiting Lists n Electronic routing of jobs 3
New on-line service More efficient searching n New online gateway brings different collections together in a single search n More granular searching of items, frequently to article level, rather title level n Easy to understand information delivered in plain English More information about what is available and when n Availability of items shown at search results n Estimated delivery dates provided n Faster response times - know within seconds whether we can fulfil the item n Automated estimations of despatch dates and order confirmation n Track progress of orders online and in real time n Clearer pricing information n All pricing information shown at point of order n Increased itemisation of pricing, including details of copyright fees and service charges 4
Google-like on-line keyword search 5
4 stage ordering 1. Confirm selected item 6
2. Check availability and cost and select delivery options 7
3. Choose/confirm where you want the item delivered 8
4. Review and add to your basket 9
Shopping Basket 10
Track your own orders on-line and view details 11
Track your Researcher’s orders on-line and view details (Note: ALL orders – ARTEmail and on-line) 12
Approve your researcher’s orders, view details and change them! (all optional) 13
Business Account Administration - Login 14
Business Account Administration – Select Account 15
Business Account Administration – Top level details 16
Business Account Administration – General Options 17
Business Account Administration – General Options 2 18
Business Account Administration – Order Status Alerts 19
Business Account Administration – Ordering Options 20
Business Account Administration – Add Users 21
Business Account Administration – Addresses 22
Business Account Administration – Add Groups 23
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