British Library CDRS move into

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British Library & CDRS • • move into St Pancras building in 1997 1/2 M free enquiries answered 21 M hits on website www. bl. uk new strategy - collaboration, ‘e’ curatorship. . .

CDRS • international - potential of time zone sharing • robust • commitment to professionalism

implementation • management initiative so had to secure staff ‘buy-in’ and overcome scepticism • which team to go with? • workload and monitoring • profile

profile • • use of existing ‘conspectus’ profile whole library - team expertise definition of ‘research level’ constant modulation and updating

the first question • Web, other electronic, printed, other source • awareness of questioner - who and where • “the right answer might not always be right in a different context”

monitoring • high-level quarterly reports to Exec. Team • 6 weekly project team meetings using CDRS stats, our own monitoring • adjustment of profile level

issues • • • variation of profile access to materials store off-site staff development virtual reference library improvements staff access to electronic resources model electronic licence adjustment

future • discrete units with own profiles • publicity • document delivery - has our DSC a role to play eg. Articles Direct • user education - how to find answer v answer

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