Briefing to the Portfolio Committee on Tourism 2014 15

Briefing to the Portfolio Committee on Tourism 2014/15 Quarterly Report – Quarter 3 Performance Report 7 August 2015 Department of Tourism www. tourism. gov. za

PRESENTATION 1: 2014/15 QUARTER 3 PERFORMANCE REPORT 2

Financial Information 3

Budget and Expenditure Review as at 31 December 2014 Programme 1. Administration 2. Policy and Knowledge Services 3. International Tourism 4. Domestic Tourism Total ENE Budget (R’ 000) Expenditure as per % of AENE Budget 224 619 148 954 66% 928 862 801 964 86% 45 416 29 086 64% 384 363 280 729 73% 1 583 260 1 260 733 80% 4

Expenditure per Economical Classification as at 31 December 2014 Economical Classification Current Payments - Compensation of Employees - Goods and Services Transfers and Subsidies - Departmental Agencies and Accounts - Universities & Technikons - Foreign Governments - Non-Profit Institutions - Households Capital Assets - Buildings and other fixed structures - Machinery and Equipment - Software and other intangible Assets Payment for Financial Assets Total AENE Budget Expenditure % of AENE Budget Spent Variance R’ 000 373 661 229 277 144 384 1 199 225 886 257 R’ 000 251 686 172 659 79 027 1 001 706 775 884 67% 75% 55% 84% 88% R’ 000 121 975 56 618 65 357 197 519 110 373 3 720 5 864 25 200 278 184 10 374 0 0 2 286 23 200 336 7 317 0 0% 39% 92% 71% 0% 3 720 3 578 2 000 77 848 3 057 0 10 245 129 7 241 76 71% 59% 3 004 53 0 1 583 260 24 1 260 733 0% 80% -24 322 527 5

Programme Performance Information 6

2014/15 QUARTER 3 PERFORMANCE Branches Achieved Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Chief Operating Officer 80. 00% (23 of 25) 20. 00% (2 of 25) 0. 00% (0 of 25) Policy & Knowledge Services 80. 00 % (12 of 15 ) 20. 00 % (3 of 15 ) 0. 00% (0 of 15) International Tourism Management 75. 00 % (6 of 8) 0. 00 % (0 of 8 ) 25. 00% (2 of 8) 0. 00% (0 of 8) Domestic Tourism Management 73. 68% (14 of 19 ) 5. 26% (1 of 19) 21. 05% (4 of 19) 0. 00% (0 of 19) Total 77. 17% (55 of 67) 11. 32 (6 of 67) 11. 51% (6 of 67) 0. 00% (0 of 67)

Summary of Overall Performance [VALUE] Achieved Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion

PROGRAMME 1 ADMINISTRATION 9

Strategic Objective: Provide effective organisational performance management system. Key Performance Indicator Target Quarterly Targets Actual Performance 1. Number of strategic documents developed and implemented. Four quarterly reports on the implementatio n of the Strategic Plan and Annual Performance Plan. 2 nd quarter performance reports for 2014/15 submitted to Ministry and National Treasury. 10

Strategic Objective: Provide effective organisational performance management system. Key Target Quarterly Actual Performance Targets Performance Indicator Second Draft 1. Number of Review of the Strategic Plan and strategic and Annual and APP for 2015/16 documents Performance 2015/16 were submitted to developed Plan for 2015/16. submitted to NT NT and DPME. implemented. 11

Strategic Objective: Provide effective organisational performance management system. Key Target Quarterly Actual Performance Targets Performance Indicator quarterly 2 nd Quarter risk 1. Number of Four Risk mitigation report for strategic reports analysed for 2014/15 was documents and submitted to Audit developed Audit and Risk and Management implemented. Committees for adoption. Implement Protocol was 2. NDT FOSAD Implement protocol. implemented. and CABINET coordination and support system reviewed and implemented. 12

Strategic Objective: Provide effective organisational performance management system. Key Performance Indicator 3. System for South African Tourism (SAT) oversight developed and implemented. Target Four oversight reports SAT Quarterly Targets Actual Performance One SAT quarterly oversight report was prepared. Strategic Objective: Provide corporate legal support. 4. Percentage compliance with Legal services Litigation protocol. 100% compliance with legal services Litigation Protocol. 100% compliance with legal services litigation protocol. 5. Percentage compliance with Legal services Service Delivery Charter. 100% compliance with Legal Services Delivery Charter. 13

Strategic Objective: Provide corporate legal support. Key Performance Indicator Target 6. Percentage compliance with legislative programme of the Department. 100% implementatio n of legislative programme. 7. Percentage of tourists’ complaints referred to appropriate authorities for a resolution within agreed time frame. 100% of tourists’ complaints referred to appropriate authorities for resolution within agreed time frame. Quarterly Targets Implementation of legislative programme definition. Actual Performance Legislative programme definition was implemented. 100% of complaints referred to appropriate authorities for authorities. 100% complaints referred appropriate authorities resolution. of to for 14

Strategic Objective: Provide a capable and skilled workforce. Key Performance Indicator Target Quarterly Targets Actual Performance 8. Maximum vacancy rate of 8% maintained. Maintain a maximum vacancy rate at 8%. 9% vacancy rate maintained. 7, 71% vacancy rate achieved. 9. Percentage representati on of designated groups. Maintain minimum 50% women representation. Maintain minimum 5% rate of people with disability rate. Maintain minimum 91% black representation. Maintain minimum 50% women representation. Maintain minimum 5% disability rate. 53% of women representation maintained. Maintain minimum 91% black representation. 5, 2% rate of people with disability maintained. 95% black representation maintained. 15

Strategic Objective: Capable and skilled workforce. Key Performance Indicator Target Quarterly Targets Actual Performance 10. Percentage implementation of Performance Management Development System (PMDS). 100% implementation n of PMDS. of Q 3 requirements. 100% of quarter three requirements implementation. 11. Percentage implementation of Workplace Skills Plan (WSP). Development 25% and 100% implementation implementatio of WSP. n of WSP. 25% of WSP implemented. 16

Strategic Objective: Capable and skilled workforce. Key Performance Indicator Target 12. Percentage compliance on management of Labour Relations matters in line with prescripts. 100% Compliance on managementand handling of grievances, misconduct, disputes collective bargaining. 13. Number of Employee Health and Wellness (EHW) programmes facilitated. Four Employee Health and Wellness (EHW) programme facilitated. Quarterly Targets 100% Compliance on management and handling of grievances, misconduct, disputes, and collective bargaining. Actual Performance 100% Compliance on management and handling of grievances, misconduct, disputes and collective bargaining. One EHW programme facilitated. 17

Strategic Objective: Provide and maintain measures to protect people, property and information. Key Performance Target Quarterly Actual Indicator Targets Performance security One security 14. Number of Four security threats threat and risk assessment and risks assessments conducted. Strategic Objective: Provide effective governance of Information Communication Technology (ICT). 97% uptime on Maintain 97% 99. 97% up-time of 15. Ensure services maximumuptime all Information uptime on all ICT services. maintained. of Information Technology services. Technology (ICT) services. Maximum of 3% Maximum of 0. 03% service time achieved. time. 18

Strategic Objective: Provide effective governance of Information Communication Technology (ICT). Key Performance Indicator Target Quarterly Targets Actual Performance 16. Development of Information Communicati on Technology Strategic. Plan (ICTSP). 2014 -2018 Information Communication Technology (ICT) Strategic Plan developed. Identify gaps on Business Impact Analysis and completestrategic alignment between ICT and business. Gaps were identified on Business Impact Analysis and incorporated into draft ICT Strategic Plan. Strategic Objective: Ensure economic, efficient and effective use of departmental resources of Second quarter 18. Number of Submission quarter second quarter 2014/15 interim quarterly and fourth 2013/14 Interim 2014/15 interim financial annual Financial financial statements financial Statements to submitted to statements National Treasury. compiled and National Treasury. submitted. 19

Strategic Objective: Economic, efficient and effective use of departmental resources. Key Performance Indicator Target Quarterly Targets Actual Performance 18. Number of quarterly and annual financial statements compiled and submitted. 100% of expenditure on procurement from B-BBEE status level of contributor 1 to 8 enterprises. 100% implementation of the annual internal audit plan. 100% of expenditure on procurement from B-BBEE enterprises. 100% of expenditure from B-BBEE enterprises procured. 30% implementation of the annual plan 21% of the annual plan implemented. 19. Percentage implementation of the annual Internal Audit plan. 20

Strategic Objective: Reach out to tourism stakeholders through targeted communication. Key Performance Indicator Target 20. Percentage implementationof the Communication Strategy (media engagement, branding, events management, internal, intergovernmenta l communications). 100% implementatio n of the NDT communicatio n strategy. Quarterly Targets 100% implementation of Q 3 requirements of the Annual Implementation Plan of Communication Strategy. Actual Performance 95% of quarter 3 requirements of the Annual Implementation Plan of Communication Strategy implemented. 21

PROGRAMME 2 Policy and Knowledge Services 22

Strategic Objective: Develop, implement and update tourism policies, strategies, programmes and plans. Key Performance Target Quarterly Actual Indicator Targets Performance 1. Number of initiativesaimed at implementing Local Government Support Programmes. Two Initiatives: 1. Capacity Building for Tourism Practitioners and Policy Makers at Local Government. Training of tourism practitioners at local government. Training of tourism practitioners was conducted and report developed. 2. Local Government Conference. Progress report on the preparations for the conference. Progress report on the preparation for hosting of Local Government conference was developed. 23

Strategic Objective: Develop, implement and update tourism policies, strategies, programmes and plans. Key Performance Indicator 2. Number of programmes implemented to support compliance with tourist guiding legislation and regulation. Target Quarterly Targets One Draft Annual (Development tourist Guiding of Annual Report. Tourism Guiding Report on the current status of the tourist guiding sector). Actual Performance Draft Annual Tourist Guiding report was developed. Strategic objective: Promote Responsible Tourism best Practice Consultation was 3. Report on the Report and Consultation implementation of Implementati with provinces undertaken with the provinces on the National on Plan for on Universal recommendations Responsible ons on on Implementation Tourism Strategy. Accessibility (UA) in Implementatio Plan for UA in Provincial n Plan for UA Provincial Parks. 24 Parks. in Provincial

Strategic Objective: Monitoring and evaluation of tourism sector performance, strategies, policies and initiatives. Key Performance Target Quarterly Actual Indicator Targets Performance 4. Number of Two Reports developed: tourism 1. 2013 State Draft 2013 State of monitoring of Tourism Report reports Report (STR) was developed. 2. 2013/14 Draft 2013/14 NTSS Annual Implementation Report was developed. 25

Strategic Objective: Monitoring and evaluation of tourism sector performance, strategies and policies. Key Performance Target Quarterly Actual Indicator Targets Performance 5. Number of evaluation reports on tourism projects and initiatives developed. Two Evaluation reports: 1. Chef Training Draft reports Programme developed (CTP). evaluation of Chef Training Programme (CTP). 2. Report on tourism sustainability post land settlement. Progress report on data collection and Analysis for Phase 2 of tourism sustainability post land settlements. Draft report on the evaluation of Chef Training Programme (CTP) was developed. Progress report on data collection and Analysis for Phase 2 of tourism sustainability post land settlements was developed. 26

Strategic Objective: Provide research and knowledge management services to inform policy and decision making. Key Performance Indicator 6. Number of information and knowledge systems, services and frameworks developed, implemented and maintained. Target Quarterly Targets Two Knowledge Systems developed: 1. Visitor Information Knowledge Centre Database Tool. Testing and qualityassurance for the Visitor Information Centre (VIC) Database Tool. 2. Tourist Guide Central Database. Testing and qualityassurance for the Tourist Guide Central Database. Actual Performance Testing and quality assurance for the Visitor Information Centre (VIC) Database Tool was conducted. Testing and quality assurance for the Tourist Guide Central Database was conducted. 27

Strategic Objective: Provide research and knowledge management services to inform policy and decision making. Key Target Quarterly Actual Performance Targets Performance Indicator Visitor Final VIC national 6. Number of National Information national information directory and Framework (NVIF) directory and operational and implementation operational knowledge guidelines were (Visitor Information guidelines systems, developed, but not national developed. services and Centre approved. directory and frameworks operational developed, implemented guidelines developed). and Two NTIGs National tourism maintained: Information tourism One land port of Information Gateways (NTIG) entry(Beitbridge). Quarterly Gateways One airport of entry (NTIG) Operational (ORTIA). Report was Quarterly developed for Operational 28 ORTIA. However, Report

Strategic Objective: Provide research and knowledge management services to inform policy and decision making. Key Performance Indicator 7. Number of research studies conducted. Target Quarterly Targets Actual Performance Six Research studies conducted in collaboration with universities completed. Phase 2: • Services Excellence • Cross-border tourist guiding. • Events impact evaluation • Tourism competitiveness • Religious tourism New study: • Facilities within municipal parks. Feedback report on quality assurance of draft research reports of studies conducted in collaboration withuniversities developed. Feedback report on quality assurance of draft research reports of studies conducted in collaboration withuniversities was developed. 29

Strategic Objective: To promote compliance with the Tourism Sector B -BBEE Codes. Key Performance Target Quarterly Actual Indicator Targets Performance 8. Number of programmes implemented to promote compliance with the Tourism Sector Specific B-BBEE Scorecard and verification. Two Programmes Implemented: 1. Amendment Draft tourism Bof Tourism B- BBEE Codes. submitted for approval and gazetting. Draft tourism BBBEE Codes developed but not submitted for approval and gazetting. Draft report prepared. Draft report was prepared. 2. Feasibility assessment of creating a database of black owned enterprises in the tourism sector. 30

PROGRAMME 3 INTERNATIONAL TOURISM MANAGEMENT 31

Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions. Key Performance Indicator 1. Number of briefing reports on markets (country & region) per year. Target Quarterly Actual Targets Performance Three Response plans for priority areas in markets developed and implemented: 1. Potential benefits of sports tourism for South Africa from the Brazil & Argentina hub. 2. Policy directive for expand market penetration in Canada and the Americas. Consultation with key missions on the draft discussion paper completed. Policy directive for to expand market penetration in North Americas completed. Consultation with key missions on the draft discussion paper was completed. Policy directive to expand market penetration in North Americas was completed. 32

Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions. Programme Target Quarterly Actual Performance Targets Performance Indicator 1. Number of Three Response plans for priority areas in markets briefing reports developed and implemented (continued): on markets 3. Strategic None (country & political region) per year. interventions for the Nordic region, Russia, Indonesia and the GCC region developed & piloted. 2. Number of Initiatives facilitated to institutionalise tourism in SA Missions abroad. Two Initiatives to support SA Missions abroad undertaken: 1. Provision of None marketing collateral in foreign languages. 33

Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions. Key Performance Indicator Target Quarterly Actual Targets Performance 2. Number of Two Initiatives to support SA Missions abroad undertaken: Initiatives Capacity Final training facilitated to 2. Building on the content for the institutionalise tourism module tourism in SA tourism as developed. was developed. Missions abroad. functions part of Economic Diplomacy training for officials of SA Missions abroad. Strategic Objective: To reduce barriers to tourism growth to enhance tourism competitiveness. 3. Number of One (1) Initiative undertaken: initiatives Policy direction Political direction Policy direction facilitated to on situational reduce barriers to reporting for tourism growth per segmented year. 34 tourism markets

Strategic Objective: To reduce barriers to tourism growth to enhance tourism competitiveness. Key Performance Target Quarterly Actual Indicator Targets Performance 4. Number of policy One (1) initiative: positions or 1. Assessment Revision of the potential draft proposal to initiatives developed to for tourism in include inputs from enhance tourism positioning stakeholder competitiveness South Africa as stakeholder an aviation hub consultationson per year. for the Southern the potential Corridor to tourism in enhance tourism positioning competitiveness South Africa as conducted. an aviation hub for the Southern Corridor was completed. 35

Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda. Key Performance Indicator 5. Number of strategic national priorities facilitated to implement International Agreements per year. Target Quarterly Targets Actual Performance Two National Priorities facilitated: 1. Regional Integration: Capacity Building Workshop on grading and statistics targeted at African countries that South Africa signed agreements with. Final review of the implementation of the Indaba expansion policy developed. Final review of the implementationof Indabaexpansion policy was not developed. 36

Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda. Key Performance Target Quarterly Actual Indicator Targets Performance 5. Number of strategic national priorities facilitated to implement International Agreements per year. Two National Priorities facilitated (continued): 2. Training: Policy framework for international placement for skills development. Draft policy framework for international placement for skills development developed. Draft policy framework for international placement for skills development was developed. 37

Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda. Key Performance Target Quarterly Actual Indicator Targets Performance 6. Number of Implementation of one national priority: national priorities 1. Regional Draft proposal driven through integration: for the strategic Development of development engagements in South Africa's of South multilateral fora. policy position on position within Africa's tourism within SADC & AU. the AU developed. position within the AU was not developed. 38

PROGRAMME 4 DOMESTIC TOURISM MANAGEMENT 39

Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Performance Target Quarterly Actual Indicator Targets Performance 1. Number of national tourism programmes activated from the approved Domestic. Tourism Growth Strategy’s action plan (Four National Programmes). Four programmes. 1. National Tourism Career Expo (NTCE) hosted. 2014 NTCE was hosted. 2014 NTCE draft report in place. 2014 NTCE draft report is in place. 40

Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Performance Target Quarterly Actual Indicator Targets Performance Nine Four Educator Three educator 1. Number of 2. educators' Seminars held. seminars were national tourism seminars held programmes 3. Annual Draft 2014/15 activated from Tourism Month the approved hosted. project close out report is in place. Domestic Tourism Growth Strategy’s action plan (Four National Programmes). 41

Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Target Quarterly Targets Actual Performance Indicator 1. Number of 4. Implement Three stakeholder Fivestakeholder prioritised engagements national programmes through workshops through tourism for Pillars 2, 3 and roadshows workshops and programmes and 4 of the held (Pillar 3). roadshows were activated from National held (Pillar 3). the approved Tourism Service Consultations with Consultations Domestic Excellence four (4) provinces were done with Tourism Strategy: on Service all the 9 Growth 4. 1 Up-skilling excellence training provinces on Strategy’s Service framework done Service action plan Delivery. (Pillar 2). Excellence (Four National 4. 2 Public training framework Programmes). Awareness. 4. 3 Service (Pillar 2). Standards and Norms. Service Excellence Service Self-Assessment Excellence Self. Tool implemented Assessment 42 in one National Tool was

Strategic Objective: To coordinate and facilitate the development and implementation of integrated Support Packages to enhance destination competitiveness. Key Performance Target Quarterly Actual Indicator Targets Performance 2. Number of projects Two Project implemented: implemented from 1. Capacity the approved tourism Building building development Workshop workshops were strategies action hosted. implemented, implemented in plan for the u. Mkhanyakude, u. Mkhanyakude development of Dr RS Mompati and Dr RS integrated support District Mompati packages (e. g. (Tourism Districts. access, amenities, development attractions, and accommodation). management). 43

Strategic Objective: To coordinate and facilitate the development and implementation of integrated Support Packages to enhance destination competitiveness. Key Performance Target Quarterly Actual Indicator Targets Performance Implementatio Specifications 2. Number of projects 2. implemented from Implementation n of tourism on the design, tourism interpretation production and the approved of interpretation signage in the installation of tourism signage in 04 two World signage was not development strategies action World Heritage Sites. completed. plan for the Sites(WHS). development of • Mapungubwe integrated support • Richtersveld. packages (e. g. • u. Khahlamba access, amenities, Drakensberg • Cape Floral attractions, (Baavianskloof) accommodation). WHS. 44

Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP). Key Target Quarterly Actual Performance Targets Performance Indicator Tourism Road show of 3. Incentive incentive programme was not implemented Programme done. to support Implemented. Call for applications enterprises applications. was not done to grow. Receipt of applications adjudication and awarding was not done. 139 204 4. Number of 489 rural enterprises supported per year. 45

Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP). Key Performance Target Quarterly Actual Indicator Targets Performance 34 35 5. Number of 34 enterprises supported to grow through mentorship. 75 144 6. Number of 450 businesses supported with market access. 585 489 7. Number of 1 263 Historically Disadvantaged Enterprises (HDE) supported per year. 46

Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP). Key Target Quarterly Actual Performance Targets Performance Indicator 300 362 8. Number of 975 enterprises trained (industry workshops, customer service, toolkits and business skills). 47

Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Performance Target Quarterly Actual Indicator Targets Performance 9. Number of full- 2 475 time equivalent (FTE) jobs supported through tourism enterprise partnership per year. 863 1 136 48

Strategic Objective: Create employment opportunities by implementing tourism projects targeted at the unemployed through the Expanded Public Works Programme (EPWP). Key Performance Target Quarterly Actual Indicator Targets Performance 1 092 (25%) 1 049 10. Number of Full 4 369 Time Equivalent (FTE) jobs created through the social responsibility Implementation programme (EPWP) per year. 49

Human Resource 50

Workforce Representativity: 1 October 2014 -3 1 December 2014 TOTAL ESTABLISHMENT Race Number Percentage Africans 459 87. 09% Coloureds 26 4. 93% Indians 17 3. 23% White 25 4. 74% TOTAL 527 100% Persons with Disabilities 27 5. 12% 51

Employees Per Occupational Bands: 31/12/2014 OCCUPATIONAL BAND Top Management Senior Management. Professionally qualified and experienced specialists and mid-management. Skilled technical and academically qualified workers, junior management, supervisors, foreman and superintendents. Semi-skilled and discretionary decision making. Unskilled and defined decision making. TOTAL MALE FEMALE African Coloure d India n White Africa n 2 0 0 4 21 2 4 95 3 75 TOTA L Coloured India n Whit e 2 0 0 1 9 1 20 1 3 2 54 4 5 91 8 4 6 216 3 0 0 101 8 2 6 195 20 0 13 1 0 0 34 6 0 0 0 13 0 0 0 19 219 8 8 10 240 18 9 15 527 52

Thank You 53