Briefing to the Portfolio Committee on Tourism 2014/15 Quarterly Report – Quarter 4 Performance Report 7 August 2015 Department of Tourism www. tourism. gov. za
PRESENTATION 2: 2014/15 QUARTER 4 PERFORMANCE REPORT 2
Financial Information 3
Budget and Expenditure Review for 2014/15 Programme 1. Administration 2. Policy and Knowledge Services 3. International Tourism Management 4. Domestic Tourism Management Total Final Expenditure Appropriation (R’ 000) Expenditure as per % of Final Appropriation 224 961 219 783 97. 7% 929 693 929 647 100. 0% 45 169 45 094 99. 8% 383 437 363 070 94. 7% 1 583 260 1 557 594 98. 4% 4
Actual Expenditure per programme 5
Expenditure per Economical Classification (Summary) Economical Classification Current Payments Final Appropriation R’ 000 467 602 Expenditure R’ 000 Variance R’ 000 460 785 6 817 232 076 231 502 574 235 526 229 283 6 243 1 102 580 1 083 731 18 849 886 257 - 3 720 - -Foreign Governments 8 612 8 552 60 - Non-Profit Institutions 26 450 - 177 541 158 752 18 789 12 818 - - 10 720 2 098 260 - 1 583 260 1 557 594 25 666 6 - Compensation of Employees - Goods and Services Transfers and Subsidies - Departmental Agencies and Accounts - Universities & Technikons - Households Capital Assets - Buildings and other fixed structures - Machinery and Equipment - Software and other intangible Assets Payment for Financial Assets Total - - -
Actual Expenditure per high level item 7
Details of Variance Details Current Payments - Compensation of Employees - Goods and Services Transfer payments - Foreign governments and international organisations - Household Amount R'000 6 817 574 6 243 18 849 Action Returned to National Treasury. 60 Payments for capital assets - Machinery - Intangible assets 18 789 - TOTAL 25 666 . 8
Programme Performance Information 9
4 TH QUARTER PERFORMANCE Branches Achieved Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Chief Operating Officer 96. 00% (24 of 25) 4. 00% (1 of 25) 0. 00% (0 of 25) Policy & Knowledge Services 86. 67% (13 of 15) 13. 33% (2 of 15) 0. 00% (0 of 15) International Tourism Management 90. 00% (9 of 10) 10. 00% (1 of 10) 0. 00% (0 of 10) Domestic Tourism Management 68. 75% (11 of 16) 12. 50% (2 of 16) 18. 75% (3 of 16) 0. 00% (0 of 16) Total 86. 36% (57 of 66) 9. 09% (6 of 66) 0. 00% (0 of 66) 4. 55% (3 of 66)
Summary of Overall Performance
PROGRAMME 1 ADMINISTRATION 12
Strategic Objective: Provide effective organisational performance management system. Key Performance Indicator Target Quarterly Targets Actual Performance 1. Number of strategic documents developed and implemented. Four quarterly reports on the implementatio n of the Strategic Plan and Annual Performance Plan. 3 rd quarter performance reports for 2014/15 submitted to Ministry and National Treasury (NT). 3 rd quarter performance reports were submitted to Ministry and National Treasury. 13
Strategic Objective: Provide effective organisational performance management system. Key Target Quarterly Actual Performance Targets Performance Indicator 1. Number of Review of the Submission for The Strategic Plan approval the and Annual strategic and Annual Strategic Plans Performance Plan documents Performance and APP for 2015/16 were developed Plan for 2015/16. submitted to the and Minister for implemented. approval. Strategic Plan and APP for 2015/16 tabled was tabled in in Parliament. within rescribed p timeframes. 14
Strategic Objective: Provide effective organisational performance management system. Key Target Quarterly Actual Performance Targets Performance Indicator 1. Number of Four quarterly 3 rd Quarter risk Risk mitigation report for strategic reports analysed for 2014/15 was documents and submitted to Risk developed Audit and Risk Audit Management and Committees for Committee for implemented. Committees. adoption. review and adoption. Implement NDT Protocol was 2. NDT FOSAD Implement protocol implemented. and CABINET coordination and support system reviewed and implemented. 15
Strategic Objective: Provide effective organisational performance management system. Key Performance Indicator Target Quarterly Targets SAT One SAT 3. System for South Four quarterly African Tourism oversight report. (SAT) oversight reports developed and implemented. Actual Performance One SAT quarterly oversight report was prepared. Strategic Objective: Provide corporate legal support. 4. Percentage compliance with Legal services Litigation protocol. 100% compliance with legal services Litigation Protocol. 100% compliance with legal services litigation protocol. 100% compliance with Legal Services Litigation Protocol. 5. Percentage compliance with Legal services Service Delivery Charter. 100% compliance with Legal Services Service Delivery Charter. 16
Strategic Objective: Provide corporate legal support. Key Performance Indicator Target Quarterly Targets Actual Performance 6. Percentage compliance with Legislative programme of the Department. 100% implementatio n of Legislative programme. Implementation of legislative programme definition. Implementation of legislative progamme definition. 7. Percentage of tourists’ complaints referred to appropriate authorities for a resolution within agreed time frame. 100% of tourists’ complaints referred to appropriate authorities for resolution within agreed time frame. 100% of complaints referred to appropriate authorities for resolution. 17
Strategic Objective: Provide a capable and skilled workforce. Key Performance Indicator Target Quarterly Targets Actual Performance 8. Maximum vacancy ate r of 8% maintained. Maintain a 8% vacancy rate Maintained maximum maintained. 6. 43% vacancy rate at rate. 8%. 9. Percentage representati on of designated groups. Maintain minimum 50% women representation. Maintain minimum 5% rate of people with disability rate. Maintain minimum 91% black representation. Maintain minimum 50% women representation. Maintain minimum 5% rate of people with disability. Maintain minimum 91% black representation. Maintained minimum 53% women representation. Maintained 5. 3% rate of people with disability. Maintained minimum 95. 1% black representation. 18
Strategic Objective: Capable and skilled workforce. Key Performance Indicator Target 100% 10. Percentage implementation of Performance n of PMDS. Management Development System (PMDS). Development 11. Percentage and 100% implementation of Workplace implementatio Skills Plan n of WSP. (WSP). Quarterly Targets Actual Performance 100% implementation of of Q 4 requirements. 20% implementation of WSP. 20% Work Skills Plan (WSP) implemented. 19
Strategic Objective: Capable and skilled workforce. Key Performance Indicator Target 100% Compliance on management nd a handling of grievances, misconduct, disputes collective bargaining. 13. Number of Four Employee Health and Wellness (EHW) programme Wellness facilitated. (EHW) programmes facilitated. 12. Percentage compliance on management of Labour Relations matters in line with prescripts. Quarterly Targets Actual Performance 100% compliance on management and handling of grievances, misconduct, disputes, and collective bargaining. One EHW programme facilitated. 100% compliance on management and handling of grievances, misconduct, disputes and collective bargaining. One EHW programme facilitated. 20
Strategic Objective: Provide and maintain measures to protect people, property and information. Key Performance Target Quarterly Actual Indicator Targets Performance 14. Number of Four security One threat and security threats threat and risk assessment was conducted. and risks assessments conducted. Strategic Objective: Provide effective governance of Information Communication Technology (ICT). 97% uptime on Maintain 97% Maintained 97% 15. Ensure maximum ptime all Information uptime of ICT u services. of Information Technology services. Technology (ICT) services. Maximum of 3% Maximum of service time. 3% service 2. 38% service time was maintained. 21
Strategic Objective: Provide effective governance of Information Communication Technology (ICT). Key Performance Indicator 16. Development of Information Communicati on Technology Strategic lan P (ICTSP). Target Quarterly Targets 2014 -2018 Formalise Information ICTSP Communication approval. Technology (ICT) Strategic Plan developed. Actual Performance draft ICT Strategic for Plan was approved. Strategic Objective: Ensure economic, efficient and effective use of departmental resources Submission of Third quarter 17. Number of quarter interim financial quarterly and fourth quarter third annual 2013/14 Interim 2014/15 interim statements were Financial financial submitted to financial Statements to statements to National Treasury. statements National Treasury. compiled and National Treasury. submitted. 22
Strategic Objective: Economic, efficient and effective use of departmental resources. Key Performance Indicator Target Quarterly Targets Actual Performance 18. Percentage of expenditure on procurement from enterprises ith w Broad-Based Black conomic E Empowerment (BBBEE) status level of contributor 1 to 8 (excluding government entities). 100% of expenditure on procurement from B-BBEE status level of contributor 1 to 8 enterprises. 100% of expenditure on procurement from BBBEE enterprises. 100% of expenditure on procurement from B-BBEE enterprises procured. 23
Strategic Objective: Provide eeffective Internal Audit Services. Key Performance Indicator Target Quarterly Targets Actual Performance 19. Percentage implementation of the annual Internal Audit plan. 100% implementation of the annual internal audit plan. 15% implementation of the annual plan. 15% of the internal audit annual plan implemented. 24
Strategic Objective: Reach out to tourism stakeholders through targeted communication. Key Performance Indicator Target Quarterly Targets 100% 20. Percentage implementation f implementation o n of the NDT of Q 4 the communicatio requirements of Communication the Annual Strategy (media n strategy. Implementation engagement, Plan of branding, events Communication management, Strategy. internal, intergovernmental communications). Actual Performance 91% of Q 4 requirements of the Annual Implementation Plan of Communication Strategy implemented. 25
PROGRAMME 2 Policy and Knowledge Services 26
Strategic Objective: Develop, implement and update tourism policies, strategies, programmes and plans. Key Performance Target Quarterly Actual Indicator Targets Performance 1. Number of initiatives imed a at mplementing i Local Government Support Programmes. Two Initiatives: 1. Capacity Building for Tourism Practitioners and Policy Makers at Local Government. 2. Local Government Conference. Training of policy-makers at local government. Training of policymakers at local government was conducted. Hosting of the local government tourism government conference. Local government tourism conference was hosted. 27
Strategic Objective: Develop, implement and update tourism policies, strategies, programmes and plans. Key Performance Indicator Target Quarterly Actual Targets Performance Tourist Annual 2. Number of One (Development Guiding report was programmes Annual finalised. implemented to of Tourism support compliance with Guiding tourist guiding Report on the legislation and current status of the tourist regulation. guiding sector). Strategic objective: Promote Responsible Tourism best Practice 3. Report on the Report and Progress report on UA mplementation i implementation of Implementati on UA was the National on Plan for implementation plan Universal developed. plan. Responsible Tourism Strategy. Accessibility (UA) in Provincial Parks. 28
Strategic Objective: Monitoring and evaluation of tourism sector performance, strategies, policies and initiatives. Key Performance Target Quarterly Actual Indicator Targets Performance 4. Number of Two Reports developed: tourism 1. 2013 State of monitoring of Tourism Report reports Report (STR) finalised. (STR) was finalised. developed. 2. 2013/14 NTSS Annual Implementation Report. was Report finalised. 29
Strategic Objective: Monitoring and evaluation of tourism sector performance, strategies and policies. Key Performance Target Quarterly Actual Indicator Targets Performance 5. Number of evaluation reports on tourism projects and initiatives developed. Two Evaluation reports: 1. Chef Training Reports finalised Programme evaluation of Chef (CTP). Training Programme (CTP). 2. Report on tourism sustainability post land settlement. Consolidated report on tourism sustainability post land settlement finalised (Phase 1 and 2). Reports on the evaluation of Chef Training Programme (CTP) was finalised Consolidated report on tourism sustainability post land settlement was finalised (Phase 1 and 2) 30
Strategic Objective: Provide research and knowledge management services to inform policy and decision making. Key Performance Indicator Target Quarterly Actual Targets Performance 6. Number of Two Knowledge Systems developed: information and 1. Visitor Training and knowledge Information deployment development systems, Knowledge ('live') of the services and Centre Database Visitor Information Visitor frameworks Tool. Information Center (VIC) developed, Center (VIC) Database Tool. implemented Database Tool and maintained. was conducted. 2. Tourist Guide Training and Central deployment ('live') deployment Database. ('live') of the Tourist Guide Central Database was conducted. 31
Strategic Objective: Provide research and knowledge management services to inform policy and decision making. Key Target Quarterly Actual Performance Targets Performance Indicator Visitor Design, layout Design, 6. Number of National layout Information and printing of the information Framework (NVIF) the VIC and VIC national implementation national knowledge directory and (Visitor Information directory and operational systems, national operational services and Centre guidelines were and guidelines. frameworks directory done. operational developed, implemented guidelines developed). and Two NTIGs National Tourism maintained: Information Tourism One land port of Information Gateway (NTIG) entry Beitbridge). Gateway ( Quarterly One airport of entry Operational (NTIG) (ORTIA). Report developed Quarterly (ORTIA). Operational 32 Report
Strategic Objective: Provide research and knowledge management services to inform policy and decision making. Key Performance Indicator 7. Number of research studies conducted. Target Quarterly Targets Actual Performance Six Research studies conducted in collaboration with universities completed. Phase 2: Five Research • Services Excellence reports of • Cross-border tourist studies in guiding. collaboration conducted in • Events impact collaboration with niversities u evaluation with universities finalised. • Tourism finalised. competitiveness • Religious tourism New study: • Facilities within municipal parks. 33
Strategic Objective: To promote compliance with the Tourism Sector B -BBEE Codes. Key Performance Target Quarterly Actual Indicator Targets Performance 8. Number of programmes implemented to promote compliance with the Tourism Sector Specific B-BBEE Scorecard and verification. Two Programmes Implemented: 1. Amendment Final Amended of Tourism B-BBEE Codes were developed. 2. Feasibility Final report assessment of developed. creating a database of black owned enterprises in the tourism sector. Final report (on feasibility assessment of creating a database of black owned enterprises in the tourism sector) was developed. 34
PROGRAMME 3 INTERNATIONAL TOURISM MANAGEMENT 35
Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions. Key Performance Indicator 1. Number of briefing reports on markets (country & region) per year. Target Quarterly Targets Actual Performance Three Response plans for priority areas in markets developed and implemented: 1. Potential benefits of sports tourism for South Africa from the Brazil & Argentina hub. 2. Policy directive for expand market penetration in Discussion paper on the potential benefits of sports tourism benefits for South Africa from the Brazil and Argentina hub, including recommendations for further engagements, finalised. Policy directive for to expand market penetration in North Americas Discussion paper on the potential benefits of sports tourism benefits for South Africa from the Brazil and Argentina hub, including recommendation s for further engagements was finalised. Policy directive for expanded market 36 penetration in
Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions. Programme Target Quarterly Actual Performance Targets Performance Indicator 1. Number of Three Response plans for priority areas in markets briefing reports developed and implemented (continued): on markets 3. Strategic (country & political region) per year. interventions for interventions or f f the Nordic region, the Nordic Russia, Indonesia region, Russia, Indonesia, and the GCC Indonesia and (GCC region) region developed the GCC region was & piloted. 2. Number of Two Initiatives to support SA Missions abroad undertaken: Initiatives None. facilitated to 1. Provision of None. marketing institutionalise in tourism in SA collateral Missions abroad. foreign languages. 37
Strategic Objective: To provide international tourism market (country and/or region) analysis to inform strategic interventions. Key Performance Indicator Target Quarterly Actual Targets Performance 2. Number of Two Initiatives to support SA Missions abroad undertaken: Initiatives Capacity New training Training was facilitated to 2. Building on the content for the conducted on the institutionalise tourism module. tourism in SA tourism as piloted in 10 Missions abroad. functions part of missions. Economic Diplomacy training for officials of SA Missions abroad. Strategic Objective: To reduce barriers to tourism growth to enhance tourism competitiveness. 3. Number of One (1) Initiative undertaken: initiatives Policy direction facilitated to on situational reduce barriers to reporting for tourism growth per segmented year. 38 tourism markets
Strategic Objective: To reduce barriers to tourism growth to enhance tourism competitiveness. Key Performance Indicator Target 4. Number of policy positions or initiatives developed to enhance tourism competitiveness per year. One (1) initiatives: 1. Assessment of the potential for tourism in positioning South Africa as an aviation hub for the Southern Corridor to enhance tourism competitiveness conducted. Quarterly Targets Actual Performance Assessment of the potential for tourism in positioning South Africa as an aviation hub for the Southern Corridor to enhance tourism competitiveness finalised. Assessment of the potential for tourism in positioning South Africa as an aviation hub for the Southern Corridor to enhance tourism competitiveness was finalised. 39
Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda. Key Performance Indicator 5. Number of strategic national priorities facilitated to implement International Agreements per year. Target Quarterly Targets Actual Performance Two National Priorities facilitated: Capacity Building Workshop on grading and statistics targeted at African countries that South Africa signed performance agreements with hosted. Capacity Building Workshop on grading and statistics targeted at African countries that South Africa signed performance agreements with was hosted. Capacity Building Workshop on grading and statistics targeted at African countries that South Africa signed performance agreements with hosted. 40
Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda. Key Performance Target Quarterly Actual Indicator Targets Performance 5. Number of strategic national priorities facilitated to implement International Agreements per year. Two National Priorities facilitated (continued): Final report for the capacity building workshop developed. 2. raining: T Policy framework for international placement for skills development. Final report for the capacity building workshop was developed. Policy framework for international placement for skills development finalised. Final report for the capacity building orkshop w developed. Policy framework for international placement for skills development was finalised. 41
Strategic Objective: To utilise bilateral and multilateral engagements to advance the tourism national, regional, Africa and global agenda. Key Performance Target Quarterly Actual Indicator Targets Performance 6. Number of Implementation of one national priorities: national priorities Implementation of Draft proposal driven through one national for the strategic priorities: development of development engagements in 1. Regional South Africa's of South multilateral fora. integration: policy position Africa's policy Development of within the AU position within South Africa's finalised. the AU was policy position on finalised. tourism within SADC & AU. 42
PROGRAMME 4 DOMESTIC TOURISM MANAGEMENT 43
Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Performance Target Quarterly Actual Indicator Targets Performance 1. Number of national tourism programmes activated from the approved Domestic ourism T Growth Strategy’s action plan (Four National Programmes). Four programmes. 1. National Tourism Career Expo (NTCE) hosted. 2014 NTCE Final Report in Report is in place. NTCE 2015 Project Plan in Project Plan is in place. 44
Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Performance Target Quarterly Actual Indicator Targets Performance Nine One Educator 1. Number of 2. educators' Seminar was Seminar held. national tourism seminars held. programmes Comprehensive activated from report on the approved Educator Seminars is in Seminars in Domestic place. Tourism Growth Annual Final 2014/15 Strategy’s action 3. Tourism Month plan (Four hosted. project close out National report was report. Programmes). developed. 2015/16 Tourism Month plan in place. 45
Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Target Quarterly Targets Actual Performance Indicator 1. Number of 4. Implement Service Excellence Service prioritised Hand Book Excellence national programmes developed (Pillar 3). Hand Book was tourism for Pillars 2, 3 developed programmes and 4 of the (Pillar 3). activated from National Service Excellence Service Learning Excellence the approved Tourism Service Programme Learning Domestic Excellence developed (Pillar 2). Programme was Tourism Strategy: developed Growth 4. 1 Up-skilling (Pillar 2). Strategy’s Service Baseline report on Baseline report action plan Delivery. the Service Levels on the Service (Four ational 4. 2 N Public of five assessed Levels of five Programmes). Awareness. tourism associations assessed 4. 3 Service (Pillar 4). tourism Standards and associations Norms. was developed (Pillar 4). 46
Strategic Objective: To coordinate and facilitate the development and implementation of integrated Support Packages to enhance destination competitiveness. Key Performance Target Quarterly Actual Indicator Targets Performance Two Projects Completed: 2. Number of projects implemented from the approved tourism development strategies action plan for the development of integrated support packages (e. g. access, amenities, attractions, accommodation). 1. Capacity Building Workshop hosted. Capacity Building workshops implemented Maloti Drakensburg Route and Vhembe (Tourism development and management. Capacity Building workshops implemented in Maloti Drakensberg Route and Vhembe (Tourism development and management) were held. 47
Strategic Objective: To coordinate and facilitate the development and implementation of integrated Support Packages to enhance destination competitiveness. Key Performance Target Quarterly Actual Indicator Targets Performance Implementation 2. Number of projects 2. tourism of implemented from Implementation of tourism interpretation interpretative the approved of interpretation signage in four signage tourism signage in 04 World Heritage completed in 4 development World Heritage strategies action World Heritage Sites ( Sites done. plan for the Sites WHS). completed development of • Mapungubwe (2014/2015). integrated support • Richtersveld. Plan for the 2015/2016 packages (e. g. • u. Khahlamba 2015/2016 implementation access, amenities, Drakensberg • Cape Floral of interpretation attractions, (Baavianskloof) signage in in signage accommodation). WHS. remaining four World Heritage (WHS) Sites completed. 48
Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP). Key Target Quarterly Actual Performance Targets Performance Indicator Tourism Road show of 3. Incentive incentive programme Incentive programme not implemented Programme done. to support Implemented. Call for applications enterprises applications. not done. to grow. Receipt of applications, adjudication and awarding not done. None. 4. Number of None. rural enterprises supported per year. 49
Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP). Key Performance Target Quarterly Actual Indicator Targets Performance N/A. 5. Number of 34 enterprises supported to grow through mentorship. N/A. 6. Number of 450 businesses supported with market access. N/A. 7. Number of 1 263 Historically Disadvantaged Enterprises (HDE) supported per year. 50
Strategic Objective: To provide support to tourism businesses through funding and capacity building in order to grow tourism’s contribution to Gross Domestic Product (GDP). Key Target Quarterly Actual Performance Targets Performance Indicator N/A. 8. Number of 975 enterprises trained (industry workshops, customer service, toolkits and business skills). 51
Strategic Objective: To implement tourism growth and development strategies in order to increase tourism’s contribution to inclusive economic growth. Key Performance Target Quarterly Actual Indicator Targets Performance 9. Number of full- 2 475 time equivalent (FTE) jobs supported through tourism enterprise partnership per year. N/A. 52
Strategic Objective: Create employment opportunities by implementing tourism projects targeted at the unemployed through the Expanded Public Works Programme (EPWP). Key Performance Target Quarterly Actual Indicator Targets Performance 996 1 530 (35%) 10. Number of Full 4 369 Time Equivalent (FTE) jobs created through the social responsibility Implementation programme (EPWP) per year. 53
Human Resource 54
Workforce Representativity as end of 31 March 2015 TOTAL ESTABLISHMENT Race Number Percentage Africans 444 87 Coloureds 27 5 Indians 17 3 White 25 5 TOTAL 513 100 Persons with 27 Disabilities * Statistics excludes 17 interns and 1 contractor 5. 3 55
Employees per Occupational Bands: March 2015 MALE OCCUPATIONAL BAND Top Management Senior Management. Professionally qualified and experienced specialists and midmanagement. Skilled technical and academically qualified workers, junior management, supervisors, foreman and superintendents. Semi-skilled and discretionary decision making. Unskilled and defined decision making. TOTAL FEMALE Indian White African 0 4 2 Indian White 0 1 9 2 21 2 4 1 20 2 3 2 55 99 3 4 5 94 8 4 6 223 77 3 0 0 97 8 2 6 193 19 0 0 0 13 1 0 0 33 0 0 0 0 0 218 8 8 10 226 19 9 15 513 African Coloure d 0 TOTA L Colour ed 0 * Statistics excludes 17 interns and 1 contractor 56
Thank You 57
Скачать презентацию Briefing to the Portfolio Committee on Tourism 2014 15
0e40f72923883fed3cc095d3f98d5e38.ppt