9d9feeae90abebce42b214d1f4df807a.ppt
- Количество слайдов: 17
BPM Systems Ray Hess V. P. , Information Management The Chester County Hospital West Chester, PA 1
What is BPM n n n Business Process Management: A methodology that seeks to define, optimize, automate and monitor key business processes within an organization Used extensively in other industries Has had limited penetration into healthcare 2
Workflow or Process Engine n n n A system that manages processes for an organization Links disparate systems and data Components: n n Definition tool Run time processor Business Activity Monitoring Acts as a central nervous system, guiding and directing activities 3
Process Engine Tools n Linkage Object n n n Database, Java, Web Services, other programs Timers Routers Event triggers Logic objects UI objects n E-mail, beeper, telephone, printer, web 4
CCH Example: Bed Cleaning Requirements n n n Optimize Bed Cleaning operation Tie to clinical needs Have automated bed cleaning function n n Housekeeping alerting Nursing alerting and priority setting Up to the minute status monitor Automatic escalation 5
6
Elements n n n Beep housekeeping via text pagers Call nursing triage nurse via IP phone Receive status updates from housekeeping via telephone Web UI for viewing and management E-mail of errors to my team Printed reports generated every day 7
8
9
Main Process: Kicked off by an HL 7 Transfer or Discharge 10
Code Example 11
Main Process: Kicked off by an HL 7 Transfer or Discharge 12
Bed Cleaning Status Website 13
Bed Board Website 14
Bed Cleaning Outcome n n n Daily activity reports Decreased 50% of manual steps in the original (non-automated) process Up for over two years; full house 24/7 for 1&1/2 years Cleaned over 32, 500 beds with the process What about metrics? Next Step: Using caller ID to note patient departure prior to discharge being placed 15
Other Automations n n n n n Assessments Departmental Alerting Smoking Cessation Infection Control (MRSA and VRE) Diabetes CHF Microbiology 23 Hours Observation And others 16
Questions 17
9d9feeae90abebce42b214d1f4df807a.ppt