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Body of Knowledge for The AS&D Quality Practitioner Establishing the IAQG Approved Knowledge Model Body of Knowledge for The AS&D Quality Practitioner Establishing the IAQG Approved Knowledge Model

Understanding the Urgency 57 27% can retire in 2008 16% Younger than 34 No Understanding the Urgency 57 27% can retire in 2008 16% Younger than 34 No defined knowledge base to work from Person-based knowledge exits AS&D Professional Workforce

The more an organizational member/supplier has to process information to create understanding, the more The more an organizational member/supplier has to process information to create understanding, the more waste that is being created in organizational performance. Leadership’s role: • Structure the organization so that members can make sense of it.

The new normal is approx. 620, 000 AS&D professionals in the USA. Source: Aircraft The new normal is approx. 620, 000 AS&D professionals in the USA. Source: Aircraft Industries Association

Lea JIT ss Proce TQM rnin g Metr Ac co ics ISO un ta Lea JIT ss Proce TQM rnin g Metr Ac co ics ISO un ta bi 900 0 lit y MMI ue C ialog D Le ad ers hip Le an 6 -Sigma

Practice of Quality Improvement Sociology of Knowledge X Body of Knowledge Process Mapping Area Practice of Quality Improvement Sociology of Knowledge X Body of Knowledge Process Mapping Area of inquiry. Process-based body of knowledge.

Body of Knowledge Q Aerospace & Defense Learning Institute (ADLI) u 501(c) not-for-profit established Body of Knowledge Q Aerospace & Defense Learning Institute (ADLI) u 501(c) not-for-profit established for the sole purpose of ensuring the long-term maintenance of the Bo. K • Shall identify other AS&D practitioner Bo. K’s u Engineering, Procurement, Operations

Collaboration Model Body of Knowledge Bo. K: Definition of knowledge and/or skills ADLI and Collaboration Model Body of Knowledge Bo. K: Definition of knowledge and/or skills ADLI and IAQG ns o si s fe o Pr Lifecycle Perspective The definition of specific professional categories: • • ASD-QE ASD-SQE ASD-NDTQE ASD-CQM The perspective of where skills and knowledge are applied in the product lifecycle

Bo. K Development Process Q Q Map the AS&D business process stream. Identify the Bo. K Development Process Q Q Map the AS&D business process stream. Identify the knowledge and skills required to execute process. Group major knowledge areas and remove variation across BP stream. Assign measurement to knowledge and skills.

Short-term Objectives Q Q Validate Bo. K Model Map Supplier-Management Business Processes Q Identify Short-term Objectives Q Q Validate Bo. K Model Map Supplier-Management Business Processes Q Identify Requisite Knowledge Q Create an AS&D SQE Bo. K

Production Maintenance Producing the product, Providing the service Servicing the product while in the Production Maintenance Producing the product, Providing the service Servicing the product while in the hands of the operator Procurement Design Creation of designs, Design of services Supplier management processes Program Mgt Conceptual processes Knowledge Definition Follows the Product/Business Process Lifecycle

Partner / Supplier Selection Design IPT Conceptual Design Quote SQA & MCL Resource Capacity Partner / Supplier Selection Design IPT Conceptual Design Quote SQA & MCL Resource Capacity Planning Material Control Laboratory (MCL) / Laboratory Control Source Approval (MCL) Engineering Source Approval (Capability) Lessons Learned Export Control Resource Notification, Resourcing Checklist Pre-Award Surveys (If New Supplier) Supplier Evaluations (Assess Who has Capability) Flowdown of Unique Customer Requirements Technical Data Review (Assemble) Create Technical Data Make/Buy Decision & Supplier Selection Tool & Gage Design Process FMEA Quality Requirements (Inspectability) Manufacturability Review ESA Requirements Application MCL Requirements Application CPD/Valysis Quality Requirements Development Design Validation (Standard Work) Contract Review Production Capability Design Capability Customer Requirements Body of Knowledge Project Mapping the Product/Business Process Lifecycle

Body of Knowledge Creating the Knowledge Measurement Basis Q Knowledge Management Model structure incorporated Body of Knowledge Creating the Knowledge Measurement Basis Q Knowledge Management Model structure incorporated into Skill/Knowledge Form Integrated Knowledge Management Model 6. Create 5. Evaluate 4. Analyze 3. Apply 2. Understand 1. Remember Knowledge Dimensions A. B. C. Factual Conceptual Procedural Bloom’s Taxonomy (Theoretical structure to ensure standardization)

Example of Business Process Mapping Operations Worker Skill Validation: Establishing process capability Worker skill Example of Business Process Mapping Operations Worker Skill Validation: Establishing process capability Worker skill validation First article verification Production planning validation Identify the verbs: Machining, Inspecting, Planning, Auditing, etc… Identify the nouns: Supplier, Castings, Mill, Assembly, Customer, ect… Avoid looking at who in process mapping but rather the what and always challenge the why. Without verbs, people would not see motion, change, and flow; people would see only static displays and spines. Connections among nouns are the stuff of process.

Body of Knowledge Deploying a Standardized Process for Bo. K Definition Q Existing ADLIBo. Body of Knowledge Deploying a Standardized Process for Bo. K Definition Q Existing ADLIBo. K has been documented using the Bo. K Skills/Knowledge Form

Leveraging an Industry Bo. K to Define a Professional Bo. K Leveraging an Industry Bo. K to Define a Professional Bo. K

Professional Category Definition Model AS&D Bo. K team provides minimum requirements to perform the Professional Category Definition Model AS&D Bo. K team provides minimum requirements to perform the process. Professional Specialty Task Level Definition Supplier Quality Engineering Corrective Action Auditing Practices AS&D Bo. K Contracts Quality Engineering Major Profession Quality Engineering AS&D Bo. K elements applicable to major profession at a generic level. NDT/NDE Quality Engineering First Article Inspection Supplier Qualifications Knowledge/ Skill Elements AS 9100 Requirements Procedural Other Industry Std. Factual Regulatory Requirements Conceptual Closed-loop C/A Mistakeproofing 5 -Whys Fishbone MRO Quality Engineering Definition of Definition at Knowledge Professional Level and Levels Type of Knowledge 1. Remember 2. Understand 3. Apply 4. Analyze 5. Evaluate Ect. 6. Create 1. Associate 2. Practitioner 3. Senior 4. Specialist 5. Master Detailed definition at each level that may be above or below the minimum requirements. (Practitioner is the minimum)

Benefits of Measurable Knowledge Capability: • • Process based Quantifiable Employee growth Customer satisfaction Benefits of Measurable Knowledge Capability: • • Process based Quantifiable Employee growth Customer satisfaction • Standardization • Cost control • Controlled processes

Initial AS&D Professions Q ASD-Auditor Q ASD-Quality Engineer (generic) Q ASD-QE Supplier Management Initial AS&D Professions Q ASD-Auditor Q ASD-Quality Engineer (generic) Q ASD-QE Supplier Management

Excellence begins with a choice. Excellence begins with a choice.

Presentation slides will be located at www. ADLITraining. org Opportunities for sponsorship available Opportunities Presentation slides will be located at www. ADLITraining. org Opportunities for sponsorship available Opportunities to participate on the Bo. K team available