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BLUG 2013 How to improve service and security while reducing costs. Or ‘How to BLUG 2013 How to improve service and security while reducing costs. Or ‘How to win an i. Pad Mini’ Roy and Tony Holder | hadsl www. hadsl. com 29 th & 30 th March, Melbourne, Victoria, Australia

BLUG 2013 How to win an i. Pad Mini! Write your Name, Company Name BLUG 2013 How to win an i. Pad Mini! Write your Name, Company Name and email address on the back of the card that we gave you. Stay until the end of the presentation Hand the card to us Text Come to the closing session, where we will draw a winner! Meet. Share. Learn 2 March 21 & 22 2013, Leuven, Belgium

BLUG 2013 What do we do? Leavers and Joiners Active Directory Delegate to Service BLUG 2013 What do we do? Leavers and Joiners Active Directory Delegate to Service Desk And much, much more. . . Meet. Share. Learn 3 March 21 & 22 2013, Leuven, Belgium

BLUG 2013 Managing Users in IBM Domino The Issues No audit trail No business BLUG 2013 Managing Users in IBM Domino The Issues No audit trail No business process around user management No approval mechanism No reporting No Quality of Service data No security (not at a granular level!) The Domino Admin Client is complicated Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 Managing Users in IBM Lotus Domino The Issues No Integration with Active BLUG 2013 Managing Users in IBM Lotus Domino The Issues No Integration with Active Directory or Blackberry No Automation – manual processes lead to errors No way to delegate authority Expensive resources needed for simple tasks Two tier problem resolution Service desk take the call Domino Admins fix the problem Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 Demo Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium BLUG 2013 Demo Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 What does Fir. M deliver? Timely processing of standard service requests This BLUG 2013 What does Fir. M deliver? Timely processing of standard service requests This is critical to Quality Of Service delivery First time resolution of problems Your Service Desk can resolve issues without the need to refer to Domino Admins reducing overhead and time to resolution Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 What does Fir. M deliver? Audit and reporting system delivers: Data on BLUG 2013 What does Fir. M deliver? Audit and reporting system delivers: Data on the volume of standard service requests This is critical for capacity management Audit capability for compliance Who created / deleted / authorised transactions FSA, SOX etc. require this information Delegation The right resource doing the right task Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 What our customers say… We initially bought Fir. M from a compliance BLUG 2013 What our customers say… We initially bought Fir. M from a compliance angle as it helped secure ID files. However having implemented it we have seen significant benefits including: Federation of mundane tasks to back office staff, freeing up administrators for systems management work Much better visibility of volumes and types of requests through the billing module Reduced costs for tasks like Domain names, mail server moves etc as its a simple, automated process Fir. M is now the key admin tool that we use for Domino Administration. Coupled with excellent support and service, I have no doubt we will continue to use Fir. M and its capabilities well into the future Graeme Clark, Delivery Manager, Standard Life Employee Services Limited Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 What our customers say… Fir. M allowed us to lock down the BLUG 2013 What our customers say… Fir. M allowed us to lock down the new user registration process. It made it consistent and allowed anyone in IT to make the request. It's saved us time, money and a ton of headaches. Allowing someone to create a user the same way all the time without screwing it up was rather priceless : -) Because I didn't have to kill the folks doing it wrong : -) John Roling, Director of Information Technology Czarnowski Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 An Independent View Mr. Paul Mooney Meet. Share. Learn 11 March 21 BLUG 2013 An Independent View Mr. Paul Mooney Meet. Share. Learn 11 March 21 & 22 2013, Leuven, Belgium

BLUG 2013 In Summary… Fir. M will let you Automate Integrate Control Report Track BLUG 2013 In Summary… Fir. M will let you Automate Integrate Control Report Track Delegate And Secure Your user service requests. Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 In Summary… Which lets you Reduce costs Manage Quality Of Service Delivery BLUG 2013 In Summary… Which lets you Reduce costs Manage Quality Of Service Delivery Meet Audit and Compliance Requirements Attain First Time Problem Resolution Deliver Consistent Services So you can get it. . . Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium

BLUG 2013 Thank you! Any questions? Meet. Share. Learn March 21 & 22 2013, BLUG 2013 Thank you! Any questions? Meet. Share. Learn March 21 & 22 2013, Leuven, Belgium