Blade Workstation Training and support Jérôme Bathias EMEA / Desktop Solutions GBU Pgm Mgr Jan ‘ 08 © 2006 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice
Presales Support @ Info. Center • central presales support team for HP channel partners and the partner business in EMEA • provides day-to-day support during the design and proposal phase of a deal by providing advice and responses to technical questions and access to presales information required to propose the right products and solutions to customers • is a one-stop shopping to partners for any ESS, SGBU, PSG Commercial product-related enquiry. Info. Center coordinates and engages with other resources (BU competence centers, ISV teams, product marketing, etc. ) as required • delivers easy to access services and rapid turn around time for requests, at present, more than 80% of them are resolved within 4 business hours • serves partners via phone and e-mail in English, German, French, Italian and Spanish Over 4200 technical enquiries are resolved to per month! 18 March 2018 2
Benefits 1 Instant and direct access to a presales resource 2 Available during local business hours 3 Predictable response times, accelerating the time required to give information back to the end customer 4 X-BU coverage of products and solutions 5 Links to other HP organizations if more or different expertise is needed Available today, just use it ! 18 March 2018 3
How to access pre-sales support? Country Phone Austria 00800 -7031 Netherlands 020 -5479019 Belgium 02 -7787787 Norway 00800 -7031 Czech Republic 02 -61108860 Poland 00800 -7031 Denmark 00800 -7031 Portugal 00800 -7031 Estonia 00800 -7031 Slovakia 00800 -7031 Finland 00800 -7031 South Africa 09800 -7031 France 00800 -7031 Spain 00800 -7031 Germany 01805 -235492 Sweden 020 -848500 or +800 -7031 Hungary 00800 -7031 Switzerland 00800 -7031 Israel 00800 -7031 UK 00800 -7031 Ireland 00800 -7031 Italy 00800 -7031 all others +49 -7031 -4683256 (English) Luxembourg 00800 -7031 Info. Center@hp. com 18 March 2018 4
Log & entitle calls in WFM ITRC Cases follow-up HP Solution Centre Escalation Diagnose & parts recommend using WFM & KM tools Determine & lauch Service delivery Support assistance Remote with phone Solved by phone Remote with parts On-site Repaired by technician on-site Part shipped to customer Parts Supply Chain 18 March 2018 Workstation GBU Support (3 LS) Call Logging HP Competency Centre EMEA (2 LS) Support Delivery Process page 5
Training Resources As part of HP Channel Services Network, CSN, access to the HP Learning Center : http: //www. hp. com/go/onlinelearning Search for ‘HP Blade Workstation’ on You. Tube 18 March 2018 6
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