Beyond Subject Guides The Butler Reference Wiki for Tough Reference Questions
Butler Library Reference p p Columbia University’s 22 libraries house over 7. 4 million volumes Butler is the largest library in the system n n n p Houses a third of the University’s collection Reference rooms hold over 50, 000 volumes Support over 500 electronic databases Reference desk is manned by only one librarian n n No one expert at everything; Librarians specialize in specific subject areas Unanswered queries are referred to subject specialists
Our Need for a Wiki Gather Subject Expertise p Encourage Collaboration p Record Pathways to Information p Create a Staff Resource for Training p Collect Knowledge from Distributed Staff p
Wiki Scope Pilot Program p Participation from Butler Librarians p Tough Reference Questions p History and Humanities Fields p
Contemporary Immigration in America Correct LC Link to Catalog Subject Heading Electronic Databases Statistical Sources Subject Guide Subject Specialist
Chilean Presidential Speeches Chilean Archives Search as Subject Search as Author Journal Databases Subject Specialist Signed Entry
Implementation p Encouraged Organic Development n n p Created Wiki Skeleton Seeded with Starter Q&A Promoted Wiki n n Staff Meetings Email Blog Word-of-Mouth
Wiki Training Provided “Drop-in” Training Sessions p Created Help Page with Guidelines p n n Posting New Questions Answering Questions Signing Entries Starting New Pages
Help Page Wiki Scope Processes Formatting Tips
Unanswered Questions Pending Questions
Perpetuation p Encourage Continued Participation n p Easy Accessibility Reminders Moving Conversations to Wiki Maintenance n n Creating Pages Weeding Content
Challenges Technical Anxiety p Misunderstanding of Purpose p Wiki/Blog Confusion p Habits p
Surprises Print Librarians are Most Active p Signing Entries Caught on Right Away p Over Half of Department Contributing p
Lessons Learned Staff Doesn’t Think About Wiki First p Distrust Not a Big Hindrance p Creating a Wiki Doesn’t Create Collaboration p
Rewards p Library Benefits n n n p Knowledge Base of Best Resources Excellent Training Resource Written Record Question Types Librarian Benefits n n n Deeper Knowledge of Library Resources Exposure Beyond Subject Expertise Excellent Training Resource
Librarians {Heart} Wikis Contact Information: Ellyssa Kroski ellyssakroski@yahoo. com http: //infotangle. blogsome. com
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