Beyond Continuous Improvement Learn why past quality efforts failed to realize that the entire process must be based on a well defined, well executed set of procedures and work methods, within a defined management process. • Insist that each process be measured. What is not measured, is not managed. • Tie each measurement to a customer requirement. • Monitor the performance of each process. The measurements will be used to improve process performance. What do our customers say? “By getting our processes organized and procedures in place, we are saving $1. 5 million per year” President, $250 M Steel Company “During the last year, using our new process management system, we have permanently eliminated $400 K per year of scrap and rework” COO, $360 M Printing Company “I finally feel like I have my hands around this company. With our previous processes, all we had was chaos and fire drills” ISO 9001: 2000 CEO, Telecom Company “Before process and procedure implementation, we lost customers and had a hard time replacing them, even with deep discounting” VP & G M, Manufacturing Company ISO 9001: 2000 Registration Can we guarantee certification? No. The registrars are, and must remain, an independent body. However, ISO America, has completed registrations with all of the major registrars and we have not ever failed a registration process. What we do achieve is operational excellence, improved teamwork and better financial performance. That’s ISO 9001 our way! “Seeing is believing. I can’t believe we ever got anything done the old way, without good written processes and methods” CEO, Eng. And Mfg. Company ISO America Incorporated 1805 Cypress Drive Irving, Texas 75061 972 -771 -9201 © ISO America Inc. 2004 For maximum value you must get your processes under control before undertaking certification
You Need A Road Map ISO 9001 The Right Way ISO America not only will help you become ISO 9001: 2000 registered, but will help you become a better company. Our High Performance Management System™ will help you tap into the creativity and talent of your employees and managers by mapping, and then improving, every individual process within your organization. Phase I, of ISO America’s HPMS system provides you with software, tools and procedure templates. Group sessions are led by our expert process facilitators to help your team design, map, and implement new effective and efficient operational processes. The basic ISO 9001 quality manual is produced during this phase. Process Definition Module Process Mapping Process Owner Training Executive Training Documentation System Phase II involves finding all process gaps, disconnects and duplications and replacing them with clear easy to remember work procedures and methods. ISO America assists your process owners with the development of simple procedures so each employee knows what to do in every situation. No more winging it! This will also significantly reduce fire drills and month end chaos. “Your Current Processes Are Perfectly Designed For The Results You Are Getting” • We help you map and diagram each of your processes into a total quality and process management system. Sub Process Module Procedure Models Process Optimization Work Method Analyzer Process Measurement Phase III brings the entire management system on line with the addition of the audit and corrective action systems which are key to ISO 9001: 2000 certification and which ensure that improvement sticks and there are controls to monitor and enable process change in a controlled environment. • Together we create a process centric, customer oriented, service or product delivery system. Your Business Will Improve Eliminate gaps, disconnects duplication in your processes and The time spent between processes can be greater than the time spent on the process itself. We will significantly reduce delays between processes to save time and money. Process Tracking System Weakness Detector Corrective Action System Employee/Manager Training Manual Audit Module Measurement System “Heroes Are Not Needed In Process Centric Companies, Where Ordinary People, Do Extraordinary Work” Develop efficient and effective processes, so more work will be accomplished with fewer people. Quality improvements are automatic. • Appoint people throughout the organization to be process and superprocess owners. “You Will Have Visibility Into Your Company, Like Never Before”
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