Benchmarking Prepared by Olga Goncharko 902 1

Зарегистрируйтесь, чтобы просмотреть полный документ!

Benchmarking Prepared by Olga Goncharko #902 1

Agenda • • What is Benchmarking Classification of Benchmarking Aims of Benchmarking The concept of Benchmarking Ethical Benchmarking APQC Used sources 2

UNESCO definition of Benchmarking • A standardized method for collecting and reporting critical operational data in a way that enables relevant comparisons among the performances of different organizations or programs, usually with a view to establishing good practice, diagnosing problems in performance, and identifying areas of strength. Benchmarking gives the organization (or the program) the external references and the best practices on which to base its evaluation and to design 3

Classification of Benchmarking 4

Aims of Benchmarking 5

The concept of Benchmarking 6

Ethical Benchmarking • Because discussions between benchmarking partners include very sensitive data it is vital to raise an “ethical” question. • That’s why the code of conduct by APQC was developed. 7

APQC American Productivity and Quality Center It is all about principles • Legality • Exchange • Confidentiality • Use • Contact • Preparation • Competition understanding and Action • Providing and sharing performance indicating data 8

Thank you for your attention! 9

Used sources • • http: //www. education-benchmarking. org http: //www. abmbrasil. com http: //www. Wikipedia. com http: //www. apqc. org/ 10

Скачать презентацию Benchmarking Prepared by Olga Goncharko 902 1

Benchmarking.pptx

Количество слайдов: 10