Benchmarking Markets Patrick Knowles, Senior Consultant, APSE Monday 18 September 2017
Performance Networks • The largest public sector benchmarking services in the UK • 185 UK local authorities registered • 19 th year of data collection • 15 service areas (e. g. building cleaning, leisure, parks, etc. ) • Developed and reviewed by practitioners • Range of cost, quality, productivity and outcome measures • Like-for-like comparisons through profiling • Independently validated • Flexibility in comparisons • Robust data validation processes including parameters, exclusion reports as well as practitioner checks and an audit process • Partnership working www. apse. org. uk
Why benchmark? Demonstrate value for money Comparing like for like councils/markets to improve Service reviews / efficiency savings Making decisions on how to change and transform your services To manage your services effectively www. apse. org. uk
Project Background • NABMA approached APSE about benchmarking study • Needed 10 councils contributing to the pilot • Exploratory workshop to develop indicators based on outcomes (March 2017) • Developed measures and grouping criteria (March - June 2017) • Data collection and training (July – August 2017)
What are you trying to achieve?
Kano Analysis and USPs
Who was Involved? • Bradford Metropolitan District Council • Calderdale Metropolitan Borough Council • Cambridge City Council • East Staffordshire Borough DC • Halton Borough Council • Hinckley & Bosworth Borough Council • Manchester City Council • Stoke-on-Trent City Council • Kirklees Council • Oldham Metropolitan Borough Council
Project Outcomes • Family groups established: – M 1 – Both indoor and outdoor markets – M 2 – Indoor only – M 3 – Outdoor only • Data from 20 markets across 8 authorities • Developed data collection template, guidance notes, performance indicators and profile tables • New module will be rolled out next year in the main programme • Authorities signed up to ‘all services’ will get this free of charge (over 120 local authorities) • Others can subscribe to the service.
www. apse. org. uk
www. apse. org. uk
www. apse. org. uk
www. apse. org. uk
www. apse. org. uk
www. apse. org. uk
Using Performance Data What is my data telling me • • Identifying strengths & weaknesses Verifying source data Assessing who is good and why Setting realistic improvement targets Setting improvement timescales Identifying action plans to achieve target goals Using performance to monitor Assessing customer satisfaction www. apse. org. uk
Using data to review your service Define PN – indicators as diagnostic tool Measure Analyse Improve Control
A balanced approach to performance measurement Inputs Service delivery Plan Outputs Service objective plan What does it cost? Outcomes Social policy plan Are services satisfactory? • Staffing costs • Equipment/building costs What is its value? • Public health benefits • Social benefits • Economic benefits • Customer/user perceptions • Performance against financial and delivery target Contextualisation Evaluation • Benchmarking • Trend analysis • Corporate priorities • Place indicators
Moving Forwards • Workshop at national conference in Blackpool: 7 -8 December 2017 • Working group: January – February 2018 • Issue data collection templates for 2017 -18 data year: April 2018 • Deadline for submissions: August - September 2018 • Complete the registration form!! • We will then send your log-
Contact details Paddy Knowles, Senior Consultant, APSE Email: PKnowles@apse. org. uk Mobile: 07471 350495 Interim requirements Roads & Highways, Building Maintenance, Bereavement Services, Environmental, Parks & Open Spaces, Waste, Facilities & Leisure etc. Emma Taylor, Client Coordination Officer, APSE Email: etaylor@apse. org. uk Association for Public Service Excellence 2 nd floor Washbrook House, Lancastrian Office Centre, Talbot Road, Old Trafford, Manchester M 32 0 FP. telephone: 0161 772 1810 fax: 0161 772 1811 web: www. apse. org. uk
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