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Bell. South Data. Care IP Telephony Manager July, 2004 3/17/2018 Private/Proprietary Not for disclosure outside Bell. South except by written agreement 1
Data. Care IP Telephony Manager Bell. South Data. Care IP Telephony Manager is a Managed Service Offering for the Cisco AVVID IP Telephony platform and includes Onsite Maintenance, Proactive 24 X 7 Monitoring and Free Remote MAC Planning Services ä IP Telephony Snapshot ä Design Services IPT Telephony Readiness Integration Services ä Solution Engineering & Design Operation Services Project Management ä Staging ä Data. Care Maintenance ä Data. Care IP Telephony Manager ä ä ä Data. Care IP Telephony Manager for CCME Configuration and Installation Complete Lifecycle Service Portfolio
Data. Care IP Telephony Manager Components Bell. South Data. Care IP Telephony Manager includes: • Onsite Data. Care Maintenance (3 options) M-F 8 x 5 x. NBD (Next Business Day on-site response) M-F 8 x 5 x. SBD (4 hour on-site response objective, (if ordered by 3 p. m. ET ) 7 x 24 x. SBD (4 hour on-site response objective) • • • Pro-Active Fault & Event Monitoring Automated Trouble Ticket Process Performance, Call Statistic and Qo. S Reporting Access to Cisco. com for Software IOS Updates and Upgrades Image & Configuration Maintenance FREE Remote MAC for unlimited activities that can be completed in 30 minutes or less! Plus 10 additional hours per year of complex remote or onsite MAC labor for each 200 IP telephony sets in customer network. • User Privilege Complete Lifecycle Service Portfolio and Access Control Management (optional)
Data. Care IP Telephony Manager Onsite Data. Care is a Bell. South branded, comprehensive Maintenance Offering which allows customers to focus on their business while Bell. South concentrates on trouble shooting, repair and maintenance of their network: § Bell. South provides 24 x 7 Help Desk Support as single point of contact for all maintenance related issues § Remote Diagnostics § 30 Minute response time to inquiry… Hot hand-off from CRC is the standard § Bell. South provides Tier 1 & 2 call resolution § Cisco provides parts sparing and Tier 3 trouble resolution § Cisco-Certified Engineers § Cisco PICA Website Access § e-Repair (Trouble Ticket Web Access) § Flexible Billing Options
Data. Care IP Telephony Manager Service Packs Data. Care IP Telphony Manager has two offerings to support the Cisco AVVID IP Telephony platform: Silver A proactive management service offering with primary focus on the Telephony components of the data network. In addition to Onsite Data. Care Maintenance this offer includes 24 X 7 event and fault monitoring of the entire telephony network plus a suite of management services and customized performance reports on the AVVID Call Manager. It provides basic “sweeping” services and basic availability reports on the rest of the data network. Gold In addition to all of the components of the Silver Offer, the Gold offer also includes customized performance reports on the routers and switches within the network.
Data. Care IP Telephony Manager Features Data. Care IP Telephony Manager Management Functionality Feature • • (F) Fault • • (C) Configuration • • • (A) Accounting / • • Allocation • Tier 1 -3, 24 x 7 Helpdesk Support Proactive Fault and Event Monitoring and Resolution Fault and Event Reporting and Ticket Status Single Point of Contact (SPOC) Functionality (P) Performance • • • (S) Security Silver Gold ü ü ü ü ü ü Performance Monitoring and Reporting of Routers/Switches Quality of Service (Qo. S) Monitoring, Resolution, and Reporting ü ü ü User Privilege and Access Control Management (OPTIONAL) ü ü Software IOS Updates and Upgrades Image and Config. Maintenance of Routers and Switches Quarterly Call. Manager Backups FREE Remote MAC plus 10 additional MAC hours for onsite svcs Monthly, Quarterly, Annual, or Up-Front Billing Device and Resource Reporting Call Statistic Reporting Software Inventory and Event History
Data. Care IP Telephony Manager Purchase Drivers Optimizing their IP telephony investment – Voice is the most critical application on IP telephony-enabled networks. Customers interested in Data. Care IP Telephony Manager want to ensure the peak performance and quality of their IP telephony solution. Reducing operating and opportunity costs – Data. Care IP Telephony Manager complements IT staffs so they can concentrate on other aspects of the network. A Data. Care IP Telephony Manager customer wants their IT personnel focusing on technology strategy and development, not the expensive, mundane task of day-today management of their IP telephony network. Upgrading from a traditional PBX – Proactive monitoring and management is a common offering in the PBX world; customers upgrading from PBXs expect this level of service. Data. Care IP Telephony Manager helps to ease a customer’s transition to IP telephony by providing the same level of service they likely have today with their traditional PBX.
Data. Care IP Telephony Manager Value Proposition • Reduced Risk of Migrating to IP Telephony – Bell. South provides • Operational and Opportunity Cost Avoidance – eliminates the • Optimize IP Telephony Benefits – reduced downtime, improved • Single Point of Contact – eliminates finger pointing and managing • Provides for a Complete Solution – Bell. South offers a full solution critical IP Telephony experience and expertise to quickly and proactively resolve IP Telephony issues customer’s capital and personnel burden associated with self-managing their IP Telephony network performance, and valuable call performance statistics allow the customer to optimize the benefits of the AVVID communications system multiple solution providers and can speed recovery times for IP Telephony, beginning with the initial IPT Snapshot and ending with a “Day 2” managed service offering which provides Onsite Maintenance, Monitoring and a Suite of Professional Services