Becoming a better listener Lecture 7
Becoming a better listener • The benefits of effective listening • The process of listening • Overcoming barriers to effective listening • Developing critical listening skills • Evaluating speeches • Ethical responsibilities of a listener
The benefits of effective listening • Listening in the workplace • Ineffective listening – ineffective performance
The benefits of effective listening • Listening in the classroom • Read assignments ahead of time • Learn which speaking techniques work best • Support by being pleasant and responsive
The process of listening Search for a value that messages may have Analyze / evaluate Enjoy the beauty of a message Try to see things from a speaker’s perspective Finding meaning in the sounds you hear; focusing Hearing
Overcoming barriers to effective listening • Speaking situations • Speakers • Listeners
Overcoming barriers to effective listening • Speaking situation • Physical noise – Lose track of the message, abandon any attempt to listen – If you can’t hear, you can’t listen – Talk louder – Let the speaker know there is a problem
Overcoming barriers to effective listening • Speakers • Message problems – Full of unfamiliar words – Poorly organized – Read on the subject ahead of time – Take notes • Presentation problems – Talk too fast / too slow – Have distracting manners (dress or hair color)
Overcoming barriers to effective listening • Listeners • • • Inattentiveness Listening style preferences Bad habits Listening apprehension Emotional reactions attitudes
Developing critical listening skills • Development of a questioning orientation • Protection from manipulative messages – Evaluating evidence and information – Assessing the credibility of sources – Analyzing language use – Examining rhetorical techniques
Developing critical listening skills • Evaluating evidence and information – Relevant – Representative – Recent – Reliable
Developing critical listening skills • Assessing the credibility of sources – Trustworthy and competent sources – Where does this information come from? – Are these sources qualified to speak on the topic?
Developing critical listening skills • Analyzing language use – Twisting the credentials of sources – Using pseudoscientific jargon • Examining rhetorical strategies – The way a speaker uses evidence and supporting material
Evaluating speeches • Becoming a creative, active listener • Helping speakers become more effective • Questioning, appreciation of effective techniques, suggestion for improvement – Criticism – Critique
Evaluating speeches • Overall considerations • Substance • Structure • Presentation
Evaluating speeches • Overall considerations – Commitment – Adaptation – Purpose – Freshness – Ethics
Evaluating speeches • Evaluating substance – Facts and figures – Testimony – Examples – Narratives – An interesting topic – Combination of different supporting materials
Evaluating speeches • Evaluating structure – An orderly progression of ideas – An introduction begins with something that draws attention – An introduction previews the body – The body follows an order – The conclusion summarizes the main points – The conclusion offers a final statement
Evaluating speeches • Evaluating presentation skills – Actual words – The way they are said – Sentences should be simple and direct – A speech should sound natural and enthusiastic – Speakers should talk loud enough
Ethical responsibilities of a listener • No prejudice – an open mind • Listening is beneficial – We may learn something – We may discover why we believe as we do – We may learn about ourselves • Good listeners develop good speakers • Listen to others as you would have them listen to you
Скачать презентацию Becoming a better listener Lecture 7 Becoming
Becoming a better listener.pptx